Clasper Way, Swalwel, Newcastle Upon Tyne, Newcastle upon Tyne, NE16 3BE, United Kingdom
#18 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 3875 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
8.8
Facilities
8.5
Staff
9.1
Value for money
8.7
Free WiFi
8.6
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End of dialog contentReviewed: 24 April 2024
Elinor
United KingdomThe bed wasn’t comfortable for us but that is the only fault we could have with our stay
The cleanliness and friendly staff. First impression was very impressive on arrival
Stayed in April 2024
Reviewed: 24 April 2024
Carol
United KingdomOne of the double glazing units had blown.
The staff were friendly and welcoming and the place was clean.
Stayed in April 2024
Reviewed: 20 April 2024
Joanne
United KingdomAccess to A1. Very friendly and helpful staff.
Stayed in April 2024
Reviewed: 20 April 2024
Briony
United KingdomThe scrambled egg at breakfast was a weird consistency .
The location as it was easy to get to from the A1. The bed was very comfy.
Stayed in April 2024
Reviewed: 19 April 2024
Victoria
United KingdomNoisy in the morning with the laundry lorry straight after the bin lorry directly under our bedroom window. We were at the back of the hotel.
Very clean and comfortable, excellent breakfast and lots of parking
Stayed in April 2024
Reviewed: 19 April 2024
Shaun
IrelandNo bath ....but shower was very good 👍 and breakfast was excellent 👌
Great location ...as I had family living in denton and a match on Friday night ....and Newcastle on the sat 👌 😎
Stayed in April 2024
Reviewed: 17 April 2024
Anawach
Thailandvery comfortable
Stayed in April 2024
Reviewed: 17 April 2024
Jb
United KingdomBasic breakfast, bed too soft.
Location, facilities, friendly
Stayed in April 2024
Reviewed: 15 April 2024
Agnieszka
PolandAll was as expected.
Spacious parking, good breakfast (standard for the Holiday Inn Express), good location (many choices of restaurants within walking distance plus a shopping centre). Rooms were standard for this chain. Good value for the money.
Stayed in April 2024
Reviewed: 15 April 2024
Topliss
United Kingdomstaff helpful and obliging
Stayed in April 2024
Reviewed: 15 April 2024
Mary
United KingdomNothing to dislike
It was great for location
Stayed in April 2024
Reviewed: 14 April 2024
Zuzana
United KingdomCoffee cup and spoon in the room were dirty, if I didn’t attempt to make coffee in the room I wouldn’t have noticed
Good value for family, reasonably clean and comfortable
Stayed in April 2024
Reviewed: 14 April 2024
David
AustraliaDrainage issues in the shower.
Staff were super helpful and friendly.
Stayed in April 2024
Reviewed: 14 April 2024
Lyndsey
United KingdomExpensive on site purchases for drinks. Breakfast bar could use individual packets for jams/Nutella spread as witnessed one child use the same knife they had put in their mouth which was quite off-putting for obvious reasons.
Breakfast included in the price of the room was lovely, free parking on site and plenty of spaces, staff were helpful and very friendly, plenty of seating at the restaurant and not over crowded, rooms were spacious and cleaned each morning to a lovely standard.
Stayed in April 2024
Reviewed: 14 April 2024
M
United KingdomWe booked a room for us and our daughter but they had forgotten to provide sheets, a duvet, pillows for her bed and towels so we had to request them and make up the sofa bed. Not a great breakfast choice, very little vegan choice.
Stayed in April 2024
Reviewed: 12 April 2024
Barbara
United KingdomGood location, comfortable room
Stayed in April 2024
Reviewed: 11 April 2024
Alva
United KingdomEvening meal poor quality against cost
The friendliness of the staff Efficient check in
Stayed in April 2024
Reviewed: 10 April 2024
Rajini
United KingdomThe tv in the room could have been a smart tv The breakfast timings could have ended a bit later
Good location, great room and free breakfast for people staying at the hotel Lift for people in wheelchairs or with luggage
Stayed in April 2024
Reviewed: 9 April 2024
Bullock
United KingdomRoom location on the fifth floor of the Tyne block overlooking the river. Very good, and quiet location. Breakfast buffet very good.
Stayed in April 2024
Reviewed: 8 April 2024
Chun
United Kingdomno extra cost for the English breakfast buffet. free hot drink at the bar side when we return rooms.
Stayed in April 2024
Reviewed: 8 April 2024
D'costa
United KingdomNot the greatest building from the outside but inside more important.
Clean, spacious but easily accessible, fit for purpose, modern and comfortable.
Stayed in April 2024
Reviewed: 8 April 2024
Terrie
United KingdomPillows too soft and children roaming free from parents at breakfast ( not supervision from parents) in buffet at breakfast, some using hands and putting things back. Not hygienic and put us off. Staff didn't say anything as busy.
Good location for what we needed, very clean, staff friendly.
Stayed in April 2024
Reviewed: 7 April 2024
Colin
Norwaybreakfast coffee
Stayed in March 2024
Reviewed: 6 April 2024
Brogan
United KingdomOur neighbours. Screaming until about 11 and then again about 3am in the morning. About 4 of them in the room and all they did was argue.
The staff were incredible. We unfortunately had to leave a day early due to a family bereavement and the lady who checked us out made sure to refund me for the second night stay before we left. She is an incredible asset to the team there
Stayed in March 2024
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