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Colchester Road, Tolleshunt Knights, Tolleshunt Knights, CM9 8HX, United Kingdom
29 February 2016
28 February 2016
눉Pool changing area could of been cleaner
눇It was a lovely bed the staff were nice and friendly.
28 February 2016
눉No Interaction with customers, the breakfast area was a disaster zone no offer of a pot of tea or coffee, I was told you'll need to get it yourself, also no milk available when I tried to get cereal, again it seemed an effort to your staff, no full cutlery on the table I had to go searching for a spoon, the breakfast area looked as if it had been shaken about a bit it was very disorganised not how I expect breakfast to be, very poor show I'm afraid, I will not be staying there again, the chap who swiped my card for £50.00 in case I needed to place the drinks on my room did not state that the money would actually come out my account straight away as indicated at the reception the next morning, I hadn't placed any cost on my room and questioned the receptionist who said I would have to wait 3 days to get my £50 back, why was this not explained when we booked in, again poor communication and a terrible service, I will check my bank account on Monday, the monies better be back in my account. I think I'm going to write to the Essex Chronicle & Maldon & Burnham about this poor experience.
눇Nothing, we stayed here 3 years ago and it was much better customer service, the place looks as if it needs a face lift its not very presentable at all to what it previously looked like.
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