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Stonehill Road, Ottershaw, KT16 0EL, United Kingdom
19 May 2015
눉The service is absolutely appalling - 1 star if that. Reception don't answer the phone no matter what time of day you ring, the cleaners didn't even empty our bin (we had to go find them and ask them to come back to do it) the room service tray was left outside or door for 24 hours and the wifi doesn't work in the rooms. Also the atm on site didn't work either so we had to drive into Chertsey to get cash. We tried to have dinner on the Saturday night and it was impossible. Reception weren't answering the phone so we had to go over to the manor house and the man on duty directed us to eat at bar 19. When we got there the waitress rejected us because we had a 4 month old baby asleep in his pram for the night and no one under 13 can be in the vicinity. We went back to the manor house and were told that we couldn't eat in the restaurant as that was full, the summerhouse was closed for a private function and they don't do food in the main bar. Therefore as we had a baby our only option for dinner was room service. Then neither reception or room service answer the phone so we had to go back to the main desk to order room service and fill out the form.
눇The grounds are excellent and there are lots of facilities for activities. The manor house is very charming.
17 May 2015
눇The staff were wonderfully kind and accommodating, the grounds are beautiful, the kids section was great for my young son and the breakfast was delicious!
17 May 2015
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