7-11 Queensberry Place, Kensington and Chelsea, London, SW7 2DL, United Kingdom
#483 of 1,008 hotels in London
Guests' ChoiceBased on 2757 hotel reviews
7.9Cleanliness
8.4
Comfort
8.4
Location
9.4
Facilities
7.8
Staff
8.9
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 21 April 2024
Martin
United KingdomRoom small but adequate. Shower was cramped and a bit battered.
Great location. Clean comfortable room
Stayed in April 2024
Reviewed: 21 April 2024
Brett
New ZealandNot too much really, only a few minor issues. Took a few days to get Caffeine capsules . The lift ws not working on our departure date and there was hair stuck in the shower waste the day we arrived. Apart from that really good, thanks
Thank you reception staff for your warm welcome. Our large room was excellent and well appointed. Bed was comfortable also.
Stayed in April 2024
Reviewed: 19 April 2024
Judith
United KingdomStaff very helpful. Location excvellent.
Stayed in April 2024
Reviewed: 19 April 2024
Diana
United KingdomIt was handy to know that they had a late service for pizza orders as there wasn't any restaurants open late near the area. The staff was really friendly and helpful.
Stayed in March 2024
Reviewed: 18 April 2024
Kyleigh
New ZealandOutstanding location in Kensington. Staff very friendly. Great to be able to use hotel across the road for breakfast and cocktails. The room was clean and tidy.
Stayed in April 2024
Reviewed: 17 April 2024
Georgina
United KingdomTerrible constant putrid smell in lift lobby.
Stayed in April 2024
Reviewed: 16 April 2024
Ian
United KingdomThe lift to the Basement was extremely small.
Breakfast was very nice and there was a large selection of various food to choose from. The environment too was very pleasant.
Stayed in April 2024
Reviewed: 15 April 2024
Kerry
New ZealandSmall size room for 2 travellers with suitcases
Great location
Stayed in April 2024
Reviewed: 10 April 2024
Anne
United KingdomOn this visit absolutely nothing. It was perfect for my needs.
Stayed one night as attending a concert close by. Great hotel, 2 minutes walk from tube station, museums, restaurants etc. Lovely room with exceptionally comfortable bed. Very quiet. Slept really well. The staff were all unfailingly polite, efficient and helpful. Would definitely stay again if needed to be in that area if London.
Stayed in April 2024
Reviewed: 8 April 2024
Cinzia
SwitzerlandThe bed was too small for 2: I think it was a queen bed 140cm large
The location was perfect, just a short walk from public transport (multiple choice), museums and Harrods - and still in a very quiet and chic area.
Stayed in April 2024
Reviewed: 7 April 2024
Kevin
United KingdomVery small lift, my wife preferred the stairs when she looked in lol
Excellent location for Royal Albert Hall, tube around the corner.
Stayed in April 2024
Reviewed: 7 April 2024
Rob
United KingdomAll fine
Sister hotel opposite has a great bar with cool decor . Great location in a quiet neighbourhood
Stayed in April 2024
Reviewed: 7 April 2024
Andrew
United KingdomLifts a bit small
Roomy room with sofa and nef
Stayed in April 2024
Reviewed: 6 April 2024
Rhodora
United StatesBath shower water was too hot, takes a long time to stay warm. Need some fixing.
Location, reasonable price.
Stayed in April 2024
Reviewed: 3 April 2024
Paul
JapanMy single room’s shower was tiny… no real space to have a real comfortable shower in. Thank goodness that I’m not a big and cumbersome sized person, otherwise it wouldn’t be possible at all! Though this is a criticism, I still like the place and intend to go back again regardless.
Generally perfect location…
Stayed in April 2024
Reviewed: 3 April 2024
Kelly
United KingdomWe loved staying here. Great value for money. Fab location. We were attending a concert in the Royal Albert Hall it was only a short walk, and to the natural history museum too. The hotel is a 5 minute walk from South Kensington tube.
Stayed in March 2024
Reviewed: 1 April 2024
00smcg
IrelandExcellent location, close to cafes, restaurants and the tube. Rooms are small but that is to be expected. Clean room.
Stayed in March 2024
Reviewed: 1 April 2024
Paula
United KingdomThe shower room was small in comparison to the size of the bedroom and the shower was broken.
The Reception area and the staff were very welcoming and helpful. Our room was really spacious, comfortable and well stocked with coffee and tea-making facilities. The room was refreshed every day.
Stayed in March 2024
Reviewed: 30 March 2024
Natalie
United KingdomFriendly welcoming staff
Stayed in March 2024
Reviewed: 30 March 2024
Andrea
United KingdomThe bed was uncomfortable
Convenient location
Stayed in March 2024
Reviewed: 27 March 2024
John
United KingdomEven though the basement room was totally acceptable (for the price) a room on a higher floor would have been nice!
The location was brilliant! Just a few minutes walk to The Natural History Museum or in the other direction all of the many shops and restaurants of South Kensington. All of the staff were very polite, caring, helpful and professional. The hotel was very well presented and spotlessly clean. We were in a basement room, so no "nice view" to speak of but everything other aspect was perfect! Excellent value for money (given the location and the quality)!
Stayed in March 2024
Reviewed: 26 March 2024
Ian
United KingdomNothing
Excellent location, great staff. Good value for money.
Stayed in March 2024
Reviewed: 26 March 2024
Gordon
AustraliaOnly issue was the shower was so hot I couldn't use it, no matter what I did to change the temperature
Great location, great price (budget room with no windows, but was bigger than I expected)
Stayed in March 2024
Reviewed: 25 March 2024
Melvyn
United KingdomThe shower unit didn’t work, the hot water control got stuck and the water was scalding. But I didn’t get burnt. I reported to the man on the desk.
Being close to all the halls.
Stayed in March 2024
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