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Longbridge Roundabout, Gatwick, Gatwick, RH6 0AB, United Kingdom
2 July 2016
눉There was no porter vısıble at the receptıon..Also Bookıng .com prıce for English Breakfast was £10 a head where as we were charged £ 23.00 for 2 people ,when asked the lady ın charge of the Breakfast room,the answer was that ,we were suppose to book the breakfast ın 48 hour advance too.How are we suppose to do that when I only booked the hotel room onlu 12 hours before..If ıt ıs £10 per a head then ıt should be that,not a penny more..
눇Beıng so close to Gatwıck Aırport..
1 July 2016
눉The bathroom plugs for the sink and the bath did not work properly. So when I wanted to take a bath the water kept running out. The plug for the sink was completely broken. While the main bed was a decent mattress with adequate blanketing. The smaller bed which I don 't know why it was there, was obviously a cheaper version. The staff in general were very friendly but I did feel somewhat undervalued as a customer by one of the ladies at the front desk at one point. The need for the room surpassed the inconvenience of looking anywhere else then. While I am sure there were better looked after rooms, I feel like I was given one that was put together last minute to accommodate more and also based on initial appearance. For supper one of the staff forgot a portion of my order which was not a complex order. A meal and a beer. The beer was forgotten, because the staff member had clearly passed off the service to someone else and did not at any point look like it he thought it would be a benefit to come back to me. Nobody answered the phone for room service one night, I had to go into the restaurant eventually to order room service.
눇I like the ease with which I could do my traveling to and from the hotel. The service at the restaurant was excellent for breakfast this along with the bar and lounge facility. I was able to have a comfortable nights sleep and wash up.
2 July 2016
눉I thought I bought room at 69.00 when got to hotel very late due to delayed flight found it was 125.00 plus parking surely if staying at hotel you don't pay for parking for one night . Hotel very shabby bathroom needs refurb.
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