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Reviews of Crowne Plaza Glasgow, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Congress Rd, North West, Glasgow, G3 8QT, United Kingdom

#51 of 82 hotels in Glasgow

Guests' Choice

Review Score

Based on 5358 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    9.1

  • Facilities

    8.4

  • Staff

    8.8

  • Value for money

    7.8

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 22, 2024

    9.0
    3 min walk to Ovo hydro Glasgow
    • Leisure trip
    • Family with young children
    • Standard Twin or King Room allocated on arrival
    • Stayed 1 night
    • Submitted from a mobile device

    Little pricey but worth it.

    Perfect location for Ovo hydro Glasgow. Very comfy single beds. Superb breakfast. Food was lovely even with a concert menu.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Twin or King Room allocated on arrival
    • Stayed 2 nights

    breakfast

    location

    Stayed in February 2024

  • Reviewed: April 22, 2024

    9.0
    Very good and will return to this hotel for my next concert at hydro.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not enough bar staff had to continually wait 20 mins at bar to be served

    Ideal location food was good and room was clean and comfortable

    Stayed in April 2024

  • Reviewed: April 22, 2024

    7.0
    Fine for what was needed pity more staff not working to cope with crowds.
    • Leisure trip
    • Family with young children
    • Standard King Room - High Floor
    • Stayed 3 nights

    Room booked on arrival not available. Had to wait 2hours to get this sorted. Not enough bar staff to cope with crowd resulting in 20-30min queue and wait to be served.

    Location excellent. Staff pleasant despite the pressure they were under.

    Stayed in March 2024

  • Reviewed: April 22, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Standard Twin or King Room allocated on arrival
    • Stayed 1 night
    • Submitted from a mobile device

    The cleanliness, the courteous staff and the food

    Stayed in April 2024

  • Reviewed: April 22, 2024

    9.0
    Would book again as near to venue
    • Leisure trip
    • Couple
    • Standard Twin or King Room allocated on arrival
    • Stayed 1 night
    • Submitted from a mobile device

    Couldn’t get a booking for dinner and breakfast t was look warm

    Convenient to venue we were attending

    Stayed in April 2024

  • Reviewed: April 21, 2024

    8.0
    Short break in Glasgow.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast isn’t very inspiring. Bathroom should have a towel rail. Towels are left on a shelf above the cistern.

    The location, large car park. Quiet rooms, comfortable beds.

    Stayed in April 2024

  • Reviewed: April 21, 2024

    7.0
    Fair stay, was quite comfortable.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room a little dated. Most doors would benefit from a little oil on the hinges to stop them being noisy at night time.

    Stayed in April 2024

  • Reviewed: April 21, 2024

    7.0
    Enjoyable stay despite the breakfast issues
    • Leisure trip
    • Family with young children
    • Standard Twin or King Room allocated on arrival
    • Stayed 1 night
    • Submitted from a mobile device

    Trying to get breakfast was a bit of a nightmare. Massive queues to get a table, massive queues to get food, glasses and dishes running out. Breakfast took an hour and a half. Very frustrating.

    Huge queues at check-in were offset by a welcome glass of wine.

    Stayed in April 2024

  • Reviewed: April 19, 2024

    7.0
    Hotel was nice but would not go back here if I did not have a reason.
    • Business trip
    • Family with young children
    • Standard Queen Room with River View - Accessible
    • Stayed 6 nights

    We were given handicapped room even though we did not request one and had no reason to request one. Bed was extremely uncomfortable. Shower curtain was ineffective, and water leaked over most of bathroom floor. Accidently pulled emergency cords trying to turn lights off. As compensation, we were given access to Club Level lounge, which was poorly stocked. Made for a nice quiet place to work with access to water & coffee, but that was about it. Not worth multi-nights sleeping in an uncomfortable bed. Hotel location was convenient to our conference venue, but that was about it. Public transportation was unreliable, and we ended up having to walk considerable distances to get anywhere.

    Staff was very friendly.

    Stayed in March 2024

  • Reviewed: April 16, 2024

    9.0
    Better than average business hotel
    • Business trip
    • Solo traveler
    • Double Room - Non-Smoking
    • Stayed 2 nights

    Difficult to get to by Uber - sent the driver elsewhere as it's not properly on the map

    Friendly staff

    Stayed in March 2024

  • Reviewed: April 13, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Twin or King Room allocated on arrival
    • Stayed 1 night
    • Submitted from a mobile device

    First night we were told we would be waiting an hour for food. Considering I was encouraged to book food this was very off putting and not very relaxing. Fortunately another waiter then reassured us he would try get food to us quicker which he did.

    Club lounge and spa was lovely and relaxing. Nice nibbles in club lounge and enjoyed complimentary room food and drink.

    Stayed in March 2024

  • Reviewed: April 11, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    the lifts were finicky, the doors wouldn't close properly a lot even though it was far from the weight/people capacity. the room card didn't work once

    Stayed in April 2024

  • Reviewed: April 10, 2024

    7.0
    good
    • Leisure trip
    • Couple
    • Standard Queen Room with River View - Accessible
    • Stayed 1 night

    heights

    The 14 floor is a bit high up, but the breakfast was great. location in Glasgow was spot on.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    8.0
    Great location for gigs, lovely staff
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 1 night

    Only 1 of the 3 lifts were working, which is challenging in a high building. Pool and gym areas were clearly a bit tired and need some TLC.

    Staff all really friendly and helpful (particularly Jamie). Great proximity to the OVO Hydro meaning we could be in bed 10 mins after our show ended.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    7.0
    The stay was ok, last time it was perfect. Staff need more rests I feel and a wee upkeep of maintenance and healthier di
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was only one lift working which was struggling and felt as though it wasn’t going to work. Had to call for robes as they weren’t put in room. The meals weren’t quite as good as last time , maybe just the cost of living cutting out mochas and lattes in the machines and the dinners didn’t have an option for low fat healthy like salad with choices of dressing instead of just one choice.

    It was close to Secc and the club room. Breakfast was good.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    8.0
    Professional staff with friendly attitudes
    • Leisure trip
    • Couple
    • Premium Super King Room with Lounge Access
    • Stayed 4 nights
    • Submitted from a mobile device

    The staff are this hotels biggest asset

    Stayed in April 2024

  • Reviewed: April 8, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Lifts were often broken so had to use the stairs and walk through the staff corridors to get to the stairs. WiFi was very poor in the bedrooms. Poor lighting in the bedroom. Children given colouring in sheets at dinner time but nothing available to colour them in.

    Good location. Swimming pool. Nice breakfast .

    Stayed in April 2024

  • Reviewed: April 8, 2024

    9.0
    good
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    good location

    Stayed in March 2024

  • Reviewed: April 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Twin or King Room allocated on arrival
    • Stayed 1 night
    • Submitted from a mobile device

    Only 1 lift working out of 3, no notices to say out of order, cost of drinks, very expensive, £22.00 for 2 glasses of house wine!!

    Location, friendly staff

    Stayed in April 2024

  • Reviewed: April 7, 2024

    7.0
    Enjoyable slightly marred by fact only 1 lift operational
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Layout

    Breakfast good but layout could be better

    Stayed in April 2024

  • Reviewed: April 7, 2024

    7.0
    The staff made the stay enjoyable
    • Leisure trip
    • Group
    • Standard Twin or King Room allocated on arrival
    • Stayed 1 night

    2 lifts were not working causing very long delays in getting up and down to the main reception and restaurant The bed was hard as a rock..

    Friendly and professional staff

    Stayed in April 2024

  • Reviewed: April 7, 2024

    8.0
    Lovely hotel lovely staff with beautiful views of the river
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was an issue with the lifts during our stay which was annoying and extremely frustrating as there were large queues.Only 1 was working and the one which was working could hardly take any people.it was rated for 16 people but you were lucky if It took 5.It was also incredibly slow. So much so many people were using the tiny staff lifts. Which were along a narrow corridor .

    Staff incredibly friendly couldn't have been nicer . beautiful hotel.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not enough lifts. Poor signage to stairs. Wi-Fi not great

    Location great and staff were very friendly.

    Stayed in April 2024

Showing 1 - 25

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