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Telford Way, Nr Quedgeley, Gloucester, GL2 2AB, United Kingdom
March 24, 2015
눉Not exactly a bad experience but I was in a wheelchair, and whilst the doors were wide enough, they did not swing both ways, making it very difficult to get through. In the case of the door to the room, it is also difficult for disabled people on sticks or in a chair to use the programmed type door keys - better to have a standard, metal key for these rooms. The breakfast could be improved with the addition of some nice bacon, a choice of egg rather than just scrambled every day - and "proper" cheese rather than slices of plastic, processed stuff. Oh, and do please find a way of keeping the scrambled eggs HOT - we had to resort to watching for the urn to be filled up with fresh supplies and then getting there quickly. Hot plates by the hot food containers would be a boon, and a receptacle on the table to hold litter/sugar pack remains etc would also be cleaner and save the staff work. It's done in Europe - why not here? None of this would stop me using the hotel again, but putting in these refinements would make it more likely that I would choose Holiday Inn over Best Western or one of the other big chains, and as a travel agency director, would encourage me to book clients with you.
눇Found everyone very helpful.
March 23, 2015
눉Bit of confusion about breakfast time - please note it says 6:30 start in booklet in room, reception advised it was 7:30 when I was booking in
눇Room size, quietness, and bed comfort
March 23, 2015
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