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West Quay Road, Southampton, SO15 1AG, United Kingdom
27 July 2015
26 July 2015
눉Drinks were far too expensive and they had run out of my favorite beer! Paying £7.20 for a gin and tonic is beyond a joke.
눇Everything else about this hotel was excellent.
26 July 2015
눉I bought this as a treat for my wife so imagine my disappointment when using the spa facilities that the steam room wasn't functioning correctly as a steam room. The swimming was quite cold and very shabby. The plastic overflow surrounding the pool was broken. Missing and damaged tiles in the pool causing me to stub and cut my foot. As the spa facilities were one of the main reasons for booking this venue, i feel let down and as a result left after 10 minutes. Having then at checkout, handed in my customer feedback form and pointed out my dissatisfaction, I was advised that a spa manager would contact me. 4 Weeks later I'm still waiting to hear from them, which i feel is ample enough time for them to respond before I leave this feedback. So overall, considering the one night including breakfast and dinner was just under £400, I feel it's very poor value for money.
눇Food was delicious and staff in the restaurant were very friendly and accomodating.
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