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Most often used by people in the United Kingdom
West Quay Road, Southampton, SO15 1AG, United Kingdom
17 May 2016
16 May 2016
눉Booked an executive room for a balcony and view. The balcony door and one window did not open. Attitude of manager was to offer a downgrade as maintenance staff had left for the day. Restaurant staff at breakfast were poor. Taking away crockery that was not finished with. Chef shouted at me when I politely asked if more eggs were being brought out. Had to queue for breakfast like school dinners and it was oily and poorly cooked. Hotel feels dated and needs attention. Staff need an attitude makeover and management needs improvement. No acknowledgement at check in. Only one person at the desk and on the phone. Checkout was much the same with a very long wait. I scalded my leg on the bathroom towel rail, which is at thigh height and could not be turned off. Shower was very feeble. Pillows were too firm and all synthetic.
눇Quiet room, spacious (executive double). Lobby area between corridor and room was good. Bottle of water (sparkling) and chocolates in the room. Comfortable mattress. Nice toiletries (Pecksniffs).
17 May 2016
눇Very comfortable bed and lovely room. Staff were very friendly and helpful.
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