1 Inverness Terrace, Westminster Borough, London, W2 3JP, United Kingdom
#793 of 1,008 hotels in London
Guests' ChoiceBased on 6613 hotel reviews
7.0Cleanliness
7.4
Comfort
7.5
Location
8.8
Facilities
7.0
Staff
8.0
Value for money
7.1
Free WiFi
7.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 April 2024
Joanne
United KingdomThe room smelt funny, the bedding was dirty the window was overlooking bins and the builders started work at 730am….
Good location close to serval tubes
Stayed in March 2024
Reviewed: 24 April 2024
Nicola
United KingdomBreakfast could have been a little earlier or offered a breakfast bag. I had to be out early and didn’t have time.
Location great and staff very helpful
Stayed in April 2024
Reviewed: 23 April 2024
Emma
United KingdomTiny rooms and bathrooms. Shower was powerful, but no curtain so it soaks the bathroom.
Nice location, clean room and friendly staff. Very comfortable bed.
Stayed in April 2024
Reviewed: 23 April 2024
Tristan
United KingdomThe room was tiny and tired looking. The towels smelt of chip fat. For £220 per night without breakfast I expected more.
A beautiful building and the reception area is pretty impressive.
Stayed in April 2024
Reviewed: 23 April 2024
Darren
United KingdomSmall rooms for a deluxe family room it was tiny
Location
Stayed in April 2024
Reviewed: 22 April 2024
Juliemarie
United KingdomRooms small for what we paid , beds uncomfortable , needs some maintenance , hotel generally tired in areas
Friendly helpful staff, character of the building.
Stayed in April 2024
Reviewed: 22 April 2024
Harry
United KingdomBathrooms were a bit cramped. Sometimes the view isnt great. Neighbours could be noisy. Beds could be more comfortable. Otherwise all good.
Room was decent size for money. View from room was good. Good amenities, excellent travel connections, very easy to get to Queensway and Bayswater stations. Very close to Hyde Park.
Stayed in February 2024
Reviewed: 22 April 2024
Eric
United KingdomRoom size - This was a single not double - had there been 2 of us, it would be unacceptable
Room was very small Would not consider this 4-star -although price would indicate that it wasn't. Room was clean & functional, so delivered what was required.
Stayed in April 2024
Reviewed: 22 April 2024
Karen
United KingdomMy room was so dark and depressing it was a relief to leave the space
Did not have breakfast
Stayed in April 2024
Reviewed: 19 April 2024
Joanne
United KingdomFree coffee in room could be a better brand, and possibly more sachets. Ditch the biscuits spend the money on decent coffee! Tired furnishings, and window frames need replacing.
Perfect location for sightseeing Clean and comfortable room had all we needed Bottles of water in room a nice touch
Stayed in April 2024
Reviewed: 19 April 2024
Prakhar
IndiaToo small room
Location
Stayed in February 2024
Reviewed: 17 April 2024
Vikki
United KingdomSmall room , tiny bathroom, but ok for 1 night.
Perfect location, room was ok , a bit small but I suppose that reflected in the price we paid . Staff were very friendly and helpful
Stayed in March 2024
Reviewed: 17 April 2024
Catherine
IrelandThe rooms were tiny. And the steps up to the bedroom part were not ideal
Easy to check in and clean
Stayed in March 2024
Reviewed: 17 April 2024
Karan
United KingdomMusty smell in basement rooms.
Breakfast excellent. Location very convenient. Staff very good.
Stayed in March 2024
Reviewed: 16 April 2024
Tamsin
United KingdomThe view from the bedroom - onto a building site! Also, the bedroom was very small, not a lot of room to manoeuvre.
Great location, especially for the museums and Kensington. Room was basic compared to the grandeur of the communal area downstairs by reception, but the room was clean and the complementary half bottle of wine was a nice touch! Breakfast was really good, waiting staff were very friendly.
Stayed in April 2024
Reviewed: 16 April 2024
Peter
HungarySofa bed was terrible - should not be there
Stayed in April 2024
Reviewed: 16 April 2024
Rosmah
MalaysiaI’d like to have a mini fridge in the room, it’s a standard facility at good hotels.
Beautiful period building with old world charm, friendly staff, great location, near to many specialty restaurants and great customer service from the team.
Stayed in April 2024
Reviewed: 15 April 2024
Ajaz
United KingdomRoom to small for price. Even travelodge rooms are bigger
Location
Stayed in April 2024
Reviewed: 14 April 2024
Anonymous
United KingdomIt’s tired. Bathroom very small and not overly clean. Failed to mention that there is quite loud construction / noise at the back of the hotel. Staff were just going through the motions and weren’t overly friendly.
The location.
Stayed in April 2024
Reviewed: 14 April 2024
Francesco
ItalyVery good location in Queensway (lovely zone). Perfect to spend a weekend in West London. Small room with facilities. Good staff.
Stayed in April 2024
Reviewed: 14 April 2024
Michael
United KingdomThe bed was very firm so laying on it watching tv hurt my back but laying sleeping was fine and I did sleep well. I was on the 4th floor and was woken a few times by noise outside and doors slamming.
The building Is outstanding! And very well looked after. The breakfast was the best I've had in years and a huge selection
Stayed in April 2024
Reviewed: 13 April 2024
Sylvia
United KingdomPillows were smelly and the bathroom was small
Location to tube being five min walk and close to Hyde park . Breakfast was good and the decor was charming .
Stayed in April 2024
Reviewed: 12 April 2024
Paul
United KingdomRooms Small Mattress in need of updating Bathroom Very Small with Cheep LED light bulbs in light fittings
Good Location Good Bar Reasonably Priced Reasonable Local Food just a short walk All Staff Helpful and Friendly Good for Portobello Road Market, Hyde Park Royal Albert Hall A Good Base
Stayed in April 2024
Reviewed: 11 April 2024
Nick
United KingdomPillow hard . Bed small Shower over bath was difficult to manage and made everything flooded
Lovely decor nice facilities friendly staff very good value
Stayed in April 2024
Chicago, USA
San Antonio, USA
Kota Kinabalu, Malaysia
Demanovska Dolina, Slovakia
Oxford, UK
Rio de Janeiro, Brazil
Buga, Colombia
Muskogee, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content