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The Harbour, Folkestone, CT20 1TX, United Kingdom
11 October 2015
10 October 2015
눉The parking is a big problem.i have to pay for my parking so that's bad.
눇The thing I like the most was the behaviour of the staffs.We had booked non smoking room but when we reached there the corridor was full of smoking smell.Then we complain to reception he changed my room there and then..tried lots of hotel in Asia and Europe but never had that wonderful experience.another one is the staff standing on the dining hall during breakfast..she is just woww.so polite she made our day.thank you to that wonderful lady.
10 October 2015
눉Once entering the room we found dated colouring, a damp, musty smell that even the window being open didn't cover, a ceiling that looked like it would fall down, a dirty bathroom, 1 pillow on the bed. After asking for more pillows at reception we were told there were none left in the hotel. After getting to sleep around half 12, we were then woken up at half 1, by the fire alarm. Panicking we got up and got all our stuff ready for it to go off. Confused we got back into bed for it only to go off again. His went on for 40 minutes. Went to be hallway and the staff were leaving as none of them understood what was going on, after ringing reception there was no answer, only to have a couple come to the door and say that it was nothing to worry about. An hour later an announcement was made to say it was a false alarm. No further apology or explanation was given when asked at reception on checking out.
눇The proximity to the sea is lovely.
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