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Reviews of The Grand Burstin Hotel

The Harbour, Folkestone, CT20 1TX, United Kingdom

#10 of 11 hotels in Folkestone

Guests' Choice

Review score

Based on 13166 hotel reviews

6.0

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.6

  • Location

    8.5

  • Facilities

    6.3

  • Staff

    7.5

  • Value for money

    7.1

  • Free WiFi

    5.3

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Showing 1 – 25

  • Reviewed: 17 April 2024

    7.0
    Was ok
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The reception was really rude and no helpful at all the bathroom toilet set was pretty much hanging of and it smelt like mold, stain on sheets

    The internment was really good swimming pool was nice the view was lovely and the bed was comfy

    Stayed in April 2024

  • Reviewed: 17 April 2024

    6.0
    It was OK for the price
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very cheaply refurbished room. Quite drab, yet this could be such a beautiful hotel. Wouldn't want to stay any length of time here, but OK for a night or 2. Bed not very comfy.

    Location great, reception staff friendly. Clean and warm.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    6.0
    An excellent view to wake up to
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom door leaning against the wall, the whole place needs a makeover as its dated, excellent location and could be a really nice place if some money was spent on it

    A brilliant location, reception staff excellent

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    Stayed for one night.. loved the DJ and the music, had a lovely time
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Only problem was there was only one teabag in our room

    The rooms are a good size, I like that they have an iron and ironing board which you don’t get in most hotels and all the staff are very friendly

    Stayed in April 2024

  • Reviewed: 15 April 2024

    5.0
    Good stay, spoilt by noisy neighours having noisy sex during the last night.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Room decor (too brown and dowdy), horrible brown carpet. Noisy neighbours next door talking up to 5 in the morning and then sex noises for the next 4 hours (sounded like a sex party next door).

    Hotel Lobby, chech in, bar, ballroom, breadfast room, breakfast, location, parking, view from room of harbour, friendly staff.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Extra payment for internet

    Close to the beach

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    Excellent value for money , quiet, clean room
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast not included in price

    Excellent value for money

    Stayed in April 2024

  • Reviewed: 14 April 2024

    6.0
    Not bad will use again as it’s a laugh !
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No hot water in our room but was given another room so it was worked out in the end !

    You get what you pay for it’s outdated but it’s not as bad as you would think. It’s a budget stay what could you possibly expect. Entertainment is always good food not so good but plenty of it . Drinks and bar are ok.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    7.0
    very relaxing entertainment was good except far to loud on the Sunday
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights

    the car park

    The bed was comfortable the room was good and the view was excellent

    Stayed in April 2024

  • Reviewed: 13 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Extra pay for internet

    Cllose to the beach

    Stayed in April 2024

  • Reviewed: 12 April 2024

    6.0
    Convenient clean and comfortable will use again
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It is very tired and the wing signs are a bit off putting

    The hotel it’s convenient for the tunnel and clean

    Stayed in April 2024

  • Reviewed: 10 April 2024

    6.0
    All in all, great value, great location, clean and satisfactory
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast could've been warmer.

    View over the beach was lovely. Great value for money

    Stayed in March 2024

  • Reviewed: 10 April 2024

    7.0
    Great stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Check-in queue

    Room was nice

    Stayed in February 2024

  • Reviewed: 9 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night

    Parking was full, we had to pay £20 for overnight parking at the harbour, which added up on the cost.

    The room was tidy and comfort. My children got surprised welcome gifts. Even we had to pay for swimming pool but the charge was not high and quite warm.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    7.0
    Working away
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Shame that the price is going up every week and is just about to much for a my over night allowance

    Been staying here with work sins November not to bad of a place with good staff and well equipped facilities

    Stayed in April 2024

  • Reviewed: 9 April 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very dated decor and atmosphere

    Location

    Stayed in April 2024

  • Reviewed: 8 April 2024

    7.0
    A good deal for the price paid
    • Leisure trip
    • Family with young children
    • Standard Single Room
    • Stayed 3 nights

    It would be better if the parking at the hotel was clearer - we ended up parking in the town Asda / NCP car park, which is probably better all in all because it's more guaranteed and not that much more. The sound insulation wasn't great. The rooms with the seaview also have the lights shining up at them through the night (which stops birds roosting and nesting). But overall, and against the price paid, these are inconveniences but not dealbreakers.

    It's a good location. The standard is ok. The hotel is a bit run down, but for the price paid it still provided a very good deal. Plus it has a small pool. And the breakfast was perfectly good value and the staff were very nice. There was free entertainment at night, probably put on for the coach trip business.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    7.0
    Good location and average quality
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night

    Breakfast, cleaning

    Location

    Stayed in March 2024

  • Reviewed: 6 April 2024

    6.0
    Good value,you get what you paid for
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    The hotel is a bit tired looking and could do with some money spent on it,but then it wouldn't be as cheap

    For the money it was ok.The food was good.The staff was friendly.This is a cheap and cheerful hotel that's ok for the money

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    Pleasant one night stay before heading to Dover, surprisingly quiet location so good night's sleep
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Simple tidiness of decoration, just needed a little bit of attention to make such a difference. Paying cash was a problem needing management authority beforehand and refusing £50 bank notes

    Budget hotel ideal for short stays, convenient for harbour and High Street Shops, parking easy and very good value at £5

    Stayed in April 2024

  • Reviewed: 5 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    WIFI was inconsistent. Felt hotel was tired and old. Neighbouring rooms were noisy at night Key cards didnt work all the time

    Location was amazing with great view of the harbour Staff were very helpful Gym was perfectly adequate for my needs and the sauna was a bonus Shower (whilst old) worked well.

    Stayed in April 2024

  • Reviewed: 4 April 2024

    5.0
    Not happy with the hotel and Internet
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    The bedcovers and sheets were very dirty, So I had to request new clean bedcovers and sheets. My husband was having a shower and shower curtain rail fell on my husbands head, and he had a headache all that day, so we couldn't really enjoy our day The staff didn't even mention the WiFi, which I had to pay £14 for 2 days Youtube wasn't working either, and I did pay for the Internet.

    The beach was near the hotel.

    Stayed in March 2024

  • Reviewed: 4 April 2024

    7.0
    Like the location and accessible to where we’re visiting.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Limited choice of herbal teas or unavailability of it

    Ample choices of food for vegetarians which we enjoyed

    Stayed in March 2024

  • Reviewed: 3 April 2024

    7.0
    Good value for money in a great location.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location was perfect

    Stayed in March 2024

Showing 1 – 25

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