The Harbour, Folkestone, CT20 1TX, United Kingdom
#10 of 11 hotels in Folkestone
Guests' ChoiceBased on 13166 hotel reviews
6.0Cleanliness
6.5
Comfort
6.6
Location
8.5
Facilities
6.3
Staff
7.5
Value for money
7.1
Free WiFi
5.3
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End of dialog contentReviewed: 17 April 2024
Sophie
United KingdomThe reception was really rude and no helpful at all the bathroom toilet set was pretty much hanging of and it smelt like mold, stain on sheets
The internment was really good swimming pool was nice the view was lovely and the bed was comfy
Stayed in April 2024
Reviewed: 17 April 2024
Elizabeth
United KingdomVery cheaply refurbished room. Quite drab, yet this could be such a beautiful hotel. Wouldn't want to stay any length of time here, but OK for a night or 2. Bed not very comfy.
Location great, reception staff friendly. Clean and warm.
Stayed in April 2024
Reviewed: 17 April 2024
Ronnie
United KingdomBathroom door leaning against the wall, the whole place needs a makeover as its dated, excellent location and could be a really nice place if some money was spent on it
A brilliant location, reception staff excellent
Stayed in April 2024
Reviewed: 16 April 2024
Tina
United KingdomOnly problem was there was only one teabag in our room
The rooms are a good size, I like that they have an iron and ironing board which you don’t get in most hotels and all the staff are very friendly
Stayed in April 2024
Reviewed: 15 April 2024
Narinder
United KingdomRoom decor (too brown and dowdy), horrible brown carpet. Noisy neighbours next door talking up to 5 in the morning and then sex noises for the next 4 hours (sounded like a sex party next door).
Hotel Lobby, chech in, bar, ballroom, breadfast room, breakfast, location, parking, view from room of harbour, friendly staff.
Stayed in April 2024
Reviewed: 15 April 2024
Eric
United KingdomExtra payment for internet
Close to the beach
Stayed in April 2024
Reviewed: 15 April 2024
Stewart
United KingdomBreakfast not included in price
Excellent value for money
Stayed in April 2024
Reviewed: 14 April 2024
Stuart
United KingdomNo hot water in our room but was given another room so it was worked out in the end !
You get what you pay for it’s outdated but it’s not as bad as you would think. It’s a budget stay what could you possibly expect. Entertainment is always good food not so good but plenty of it . Drinks and bar are ok.
Stayed in April 2024
Reviewed: 14 April 2024
Janet
United Kingdomthe car park
The bed was comfortable the room was good and the view was excellent
Stayed in April 2024
Reviewed: 13 April 2024
Eric
United KingdomExtra pay for internet
Cllose to the beach
Stayed in April 2024
Reviewed: 12 April 2024
Karen
United KingdomIt is very tired and the wing signs are a bit off putting
The hotel it’s convenient for the tunnel and clean
Stayed in April 2024
Reviewed: 10 April 2024
David
United KingdomThe breakfast could've been warmer.
View over the beach was lovely. Great value for money
Stayed in March 2024
Reviewed: 10 April 2024
Dhvel
United KingdomCheck-in queue
Room was nice
Stayed in February 2024
Reviewed: 9 April 2024
Thanh
United KingdomParking was full, we had to pay £20 for overnight parking at the harbour, which added up on the cost.
The room was tidy and comfort. My children got surprised welcome gifts. Even we had to pay for swimming pool but the charge was not high and quite warm.
Stayed in April 2024
Reviewed: 9 April 2024
Graham
United KingdomShame that the price is going up every week and is just about to much for a my over night allowance
Been staying here with work sins November not to bad of a place with good staff and well equipped facilities
Stayed in April 2024
Reviewed: 9 April 2024
Peter
United KingdomVery dated decor and atmosphere
Location
Stayed in April 2024
Reviewed: 8 April 2024
Windsor999
United KingdomIt would be better if the parking at the hotel was clearer - we ended up parking in the town Asda / NCP car park, which is probably better all in all because it's more guaranteed and not that much more. The sound insulation wasn't great. The rooms with the seaview also have the lights shining up at them through the night (which stops birds roosting and nesting). But overall, and against the price paid, these are inconveniences but not dealbreakers.
It's a good location. The standard is ok. The hotel is a bit run down, but for the price paid it still provided a very good deal. Plus it has a small pool. And the breakfast was perfectly good value and the staff were very nice. There was free entertainment at night, probably put on for the coach trip business.
Stayed in April 2024
Reviewed: 7 April 2024
Ali
United KingdomBreakfast, cleaning
Location
Stayed in March 2024
Reviewed: 6 April 2024
Lawson
United KingdomThe hotel is a bit tired looking and could do with some money spent on it,but then it wouldn't be as cheap
For the money it was ok.The food was good.The staff was friendly.This is a cheap and cheerful hotel that's ok for the money
Stayed in April 2024
Reviewed: 5 April 2024
Clifford
United KingdomSimple tidiness of decoration, just needed a little bit of attention to make such a difference. Paying cash was a problem needing management authority beforehand and refusing £50 bank notes
Budget hotel ideal for short stays, convenient for harbour and High Street Shops, parking easy and very good value at £5
Stayed in April 2024
Reviewed: 5 April 2024
Steve
United KingdomWIFI was inconsistent. Felt hotel was tired and old. Neighbouring rooms were noisy at night Key cards didnt work all the time
Location was amazing with great view of the harbour Staff were very helpful Gym was perfectly adequate for my needs and the sauna was a bonus Shower (whilst old) worked well.
Stayed in April 2024
Reviewed: 4 April 2024
Prabhdip
United KingdomThe bedcovers and sheets were very dirty, So I had to request new clean bedcovers and sheets. My husband was having a shower and shower curtain rail fell on my husbands head, and he had a headache all that day, so we couldn't really enjoy our day The staff didn't even mention the WiFi, which I had to pay £14 for 2 days Youtube wasn't working either, and I did pay for the Internet.
The beach was near the hotel.
Stayed in March 2024
Reviewed: 4 April 2024
Rethelje
United KingdomLimited choice of herbal teas or unavailability of it
Ample choices of food for vegetarians which we enjoyed
Stayed in March 2024
Reviewed: 3 April 2024
Alison
United KingdomLocation was perfect
Stayed in March 2024
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