8-14 Cooper's Row , City of London, London, EC3N 2BQ, United Kingdom
#241 of 1,005 hotels in London
Guests' ChoiceBased on 4687 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
9.4
Facilities
8.6
Staff
8.9
Value for money
8.0
Free WiFi
8.9
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End of dialog contentReviewed: 27 March 2024
Craig
United KingdomGreat location, at side of tube.....perfect for everyghing
Stayed in March 2024
Reviewed: 26 March 2024
Alice
United KingdomThe bathroom was rather small in comparison to the room and could do with an update
Comfy bed, stunning views and very helpful staff.
Stayed in March 2024
Reviewed: 25 March 2024
Lukesha
United KingdomDid not like the £50 deposit, did not see why this was needed. Bathroom a little dated and small. Would be better to have just a shower instead of the bath to make it feel bigger. Did not like kids in the spa area they were splashing and being noisy which made it not relaxing.
Hotel room was lovely. And complimentary drinks. Lovely staff
Stayed in March 2024
Reviewed: 25 March 2024
Matthew
United KingdomNothing bad to feedback.
Room was amazing, we got an upgrade with complimentary bottle of wine which was a very nice touch, appreciate the hotel for making this special for us!! The spa facility was great and clean, very impressed. The staff were more than helpful, assisting in pushing house keeping to finish our room so we could get our early.
Stayed in March 2024
Reviewed: 24 March 2024
Charlotte
CanadaNeed instructions in the room or on the vault somewhere on how to work them. Even staff at reception and the connoisseur couldn’t help us. They had to call a maintenance person.
Room location was great. Location of hotel couldn’t of got any better. We were within walking distance of everything we wanted to see on this leg of our journey
Stayed in March 2024
Reviewed: 24 March 2024
Liz
United KingdomExtra charges
Location, facilities and room
Stayed in March 2024
Reviewed: 23 March 2024
Michelle
United KingdomNothing
The bed was so comfortable. Had the best sleep ever! Breakfast was lovely and spa area was just perfect after along day shopping
Stayed in March 2024
Reviewed: 23 March 2024
Shel
NetherlandsNothing. Had a great stay.
Second time staying here and enjoyed it as much as the first. The location is great - love walking across Tower Bridge. Lots of restaurants and shops nearby as well as several tube stations. The pool, sauna, and rest of hotel are very nice and well maintained.
Stayed in March 2024
Reviewed: 23 March 2024
Gabzjones
United KingdomNothing really enjoyed my stay
Breakfast had so many choices
Stayed in March 2024
Reviewed: 21 March 2024
Evita
GuernseyThe bathrooms need updating but otherwise very nice.
I've stayed here before. Its a nice hotel, perfect location.
Stayed in March 2024
Reviewed: 19 March 2024
Janet
United Kingdomeverything
Stayed in March 2024
Reviewed: 19 March 2024
Laura
United KingdomBreakfast was good
Stayed in February 2024
Reviewed: 17 March 2024
Jessica
United KingdomThe only slight downfall was the maintenance guy knocking on our door whilst we were there to ‘complete’ jobs - although he did leave and come back after we had checked out and the £50 deposit for the room/damages/mini bar, I wasn’t made aware before my stay about this
Very nice hotel for the cost. It was definitely worth the price, this hotel was just as cheap/expensive as a premier inn. Only thing is I didn’t book the breakfast as I felt that was too overpriced.
Stayed in March 2024
Reviewed: 17 March 2024
Peter
NorwayExtra charge for early check in
Convenient location
Stayed in March 2024
Reviewed: 16 March 2024
Beatrice
United KingdomCould do with the bathrooms being updated to match the same standard as the rest of the hotel
Very nice hotel! Amazing breakfast, staff and location.
Stayed in March 2024
Reviewed: 15 March 2024
Shiraz
BelgiumI asked for a room with a bath, which I did get, but the bath's plug wouldn't seal so I couldn't take a bath. That was very disappointing but was late to go down to the reception and ask for a different room. The breakfast is not the most vegetarian friendly.
The receptionist was very kind and helpful. The room was very nice.
Stayed in March 2024
Reviewed: 14 March 2024
Bobby
United KingdomPool time and allocation was restricted and over busy at times, location was disappointing for dining/eating choices and the view from our room was dull and was facing a brick wall.
Breakfast, facilities and location.
Stayed in February 2024
Reviewed: 12 March 2024
Lester
United KingdomVery close to attractions, extremely good staff and attentive
Stayed in March 2024
Reviewed: 12 March 2024
Florence
United KingdomThe pool was very busy and pretty cold. But the hot tub and sauna was nice.
The room we had was incredible. The size of the room was huge and the view overlooking London Bridge was amazing. Such great value for money for such luxury rooms and great location.
Stayed in March 2024
Reviewed: 12 March 2024
Sarah
United KingdomBooking had been mixed up but was sorted at reception, so very pleased with that not happy with central booking
Room lovely and view great, most of the staff are great 1 receptionist was particularly rude.
Stayed in February 2024
Reviewed: 12 March 2024
Juliet
United KingdomWould like the option for a simpler/less expensive breakfast
Very clean , good location , great view, lovely pool
Stayed in March 2024
Reviewed: 12 March 2024
Christian
SwitzerlandHousekeeping didnt empty our bin for 3 days in a row even not after asking at Frontdesk.
The size of the Room quite big for London and you cant beat the Location
Stayed in March 2024
Reviewed: 11 March 2024
Lisa
United KingdomRESTRICTION OF TIMES IN SWIMMING POOL
LOCATION
Stayed in February 2024
Reviewed: 11 March 2024
Edo_zamora
ChileSome features of the hotel are due some renovations specially at the price point. I struggled daily to get my door open with the card key (changed them twice), the room amenities were poor quality (bring your own shampoo and soap bar), not as "royal" as the hotel slogan would make it seem.
The hotel is nicely located right next to a metro station and very close to London Tower, Tower bridge and other attractions. Breakfast is nice and very complete. Pool and gym are big and well maintained. Rooms are spacious and the sound is isolated well so you can have some peace and quiet. Staff is very friendly.
Stayed in March 2024
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