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Reviews of Leonardo Royal Hotel London City - Tower of London 4 stars

8-14 Cooper's Row , City of London, London, EC3N 2BQ, United Kingdom

#241 of 1,005 hotels in London

Guests' Choice

Review score

Based on 4687 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    9.4

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    8.0

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 27 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Room with Double Bed
    • Stayed 3 nights
    • Submitted via mobile

    Great location, at side of tube.....perfect for everyghing

    Stayed in March 2024

  • Reviewed: 26 March 2024

    8.0
    Very relaxing and in the perfect location!
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom was rather small in comparison to the room and could do with an update

    Comfy bed, stunning views and very helpful staff.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Room with Double Bed
    • Stayed 1 night
    • Submitted via mobile

    Did not like the £50 deposit, did not see why this was needed. Bathroom a little dated and small. Would be better to have just a shower instead of the bath to make it feel bigger. Did not like kids in the spa area they were splashing and being noisy which made it not relaxing.

    Hotel room was lovely. And complimentary drinks. Lovely staff

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Fantastic, hopefully book again!!
    • Leisure trip
    • Couple
    • Superior Room with Double Bed
    • Stayed 2 nights

    Nothing bad to feedback.

    Room was amazing, we got an upgrade with complimentary bottle of wine which was a very nice touch, appreciate the hotel for making this special for us!! The spa facility was great and clean, very impressed. The staff were more than helpful, assisting in pushing house keeping to finish our room so we could get our early.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    9.0
    All in all great accomadations and super great location
    • Leisure trip
    • Group
    • Superior Room with Double Bed
    • Stayed 2 nights
    • Submitted via mobile

    Need instructions in the room or on the vault somewhere on how to work them. Even staff at reception and the connoisseur couldn’t help us. They had to call a maintenance person.

    Room location was great. Location of hotel couldn’t of got any better. We were within walking distance of everything we wanted to see on this leg of our journey

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Room with Double Bed
    • Stayed 1 night
    • Submitted via mobile

    Extra charges

    Location, facilities and room

    Stayed in March 2024

  • Reviewed: 23 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The bed was so comfortable. Had the best sleep ever! Breakfast was lovely and spa area was just perfect after along day shopping

    Stayed in March 2024

  • Reviewed: 23 March 2024

    9.0
    Great hotel
    • Leisure trip
    • Solo traveller
    • Superior Room with Double Bed
    • Stayed 2 nights
    • Submitted via mobile

    Nothing. Had a great stay.

    Second time staying here and enjoyed it as much as the first. The location is great - love walking across Tower Bridge. Lots of restaurants and shops nearby as well as several tube stations. The pool, sauna, and rest of hotel are very nice and well maintained.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    9.0
    Lovely stay to celebrate friends 35th birthday.
    • Leisure trip
    • Group
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing really enjoyed my stay

    Breakfast had so many choices

    Stayed in March 2024

  • Reviewed: 21 March 2024

    9.0
    We had a free room upgrade to an executive with a fantastic view. The staff at this hotel are very nice and helpful- fro
    • Leisure trip
    • Family with young children
    • Superior Room with Double Bed
    • Stayed 2 nights
    • Submitted via mobile

    The bathrooms need updating but otherwise very nice.

    I've stayed here before. Its a nice hotel, perfect location.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    Excellent, just what I planned for my birthday
    • Business trip
    • Solo traveller
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night

    everything

    Stayed in March 2024

  • Reviewed: 19 March 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was good

    Stayed in February 2024

  • Reviewed: 17 March 2024

    8.0
    Lovely hotel, slightly out of the hustle and bustle
    • Leisure trip
    • Family with young children
    • Superior Room with Double Bed
    • Stayed 1 night
    • Submitted via mobile

    The only slight downfall was the maintenance guy knocking on our door whilst we were there to ‘complete’ jobs - although he did leave and come back after we had checked out and the £50 deposit for the room/damages/mini bar, I wasn’t made aware before my stay about this

    Very nice hotel for the cost. It was definitely worth the price, this hotel was just as cheap/expensive as a premier inn. Only thing is I didn’t book the breakfast as I felt that was too overpriced.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    8.0
    Great value for money
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    Extra charge for early check in

    Convenient location

    Stayed in March 2024

  • Reviewed: 16 March 2024

    9.0
    Would stay again
    • Leisure trip
    • Couple
    • Superior Room with Double Bed
    • Stayed 2 nights
    • Submitted via mobile

    Could do with the bathrooms being updated to match the same standard as the rest of the hotel

    Very nice hotel! Amazing breakfast, staff and location.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    I asked for a room with a bath, which I did get, but the bath's plug wouldn't seal so I couldn't take a bath. That was very disappointing but was late to go down to the reception and ask for a different room. The breakfast is not the most vegetarian friendly.

    The receptionist was very kind and helpful. The room was very nice.

    Stayed in March 2024

  • Reviewed: 14 March 2024

    9.0
    Great stay! Memorable Trip
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Pool time and allocation was restricted and over busy at times, location was disappointing for dining/eating choices and the view from our room was dull and was facing a brick wall.

    Breakfast, facilities and location.

    Stayed in February 2024

  • Reviewed: 12 March 2024

    9.0
    Very good, thank you
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Very close to attractions, extremely good staff and attentive

    Stayed in March 2024

  • Reviewed: 12 March 2024

    9.0
    Amazing room with incredible view! Great value for money
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The pool was very busy and pretty cold. But the hot tub and sauna was nice.

    The room we had was incredible. The size of the room was huge and the view overlooking London Bridge was amazing. Such great value for money for such luxury rooms and great location.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Executive Room with King Bed
    • Stayed 3 nights

    Booking had been mixed up but was sorted at reception, so very pleased with that not happy with central booking

    Room lovely and view great, most of the staff are great 1 receptionist was particularly rude.

    Stayed in February 2024

  • Reviewed: 12 March 2024

    9.0
    Very nice hotel in great location
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Would like the option for a simpler/less expensive breakfast

    Very clean , good location , great view, lovely pool

    Stayed in March 2024

  • Reviewed: 12 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Housekeeping didnt empty our bin for 3 days in a row even not after asking at Frontdesk.

    The size of the Room quite big for London and you cant beat the Location

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 2 nights

    RESTRICTION OF TIMES IN SWIMMING POOL

    LOCATION

    Stayed in February 2024

  • Reviewed: 11 March 2024

    8.0
    Great location and comfortable stay, just a little dated for 2024
    • Business trip
    • Solo traveller
    • Superior Room with Double Bed
    • Stayed 3 nights

    Some features of the hotel are due some renovations specially at the price point. I struggled daily to get my door open with the card key (changed them twice), the room amenities were poor quality (bring your own shampoo and soap bar), not as "royal" as the hotel slogan would make it seem.

    The hotel is nicely located right next to a metro station and very close to London Tower, Tower bridge and other attractions. Breakfast is nice and very complete. Pool and gym are big and well maintained. Rooms are spacious and the sound is isolated well so you can have some peace and quiet. Staff is very friendly.

    Stayed in March 2024

Showing 1 – 25

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