The gluten free breakfast was very disappointing.

Lovely pool. Very comfortable room. Very attentive staff.

Stayed in April 2024

That the hotel guests are charged to use the hydro pool. It is perfectly ok to ask to book a slot or charge for the spa facilities but hydro-pool is easily accessible from the swimming pool and not fair to put personnel to guard it from the hotel guests who already paid to stay. It is also not clear that they charge for it on the website. Rooms didn’t have a nespresso style coffee machine. Coffee was terrible.

Rooms were spacious and clean

Stayed in April 2024

Needed some water in the fridge (cans lying outside on top of dresser?)

Very quiet room, did not hear traffic or any other guests in hotel. Very comfy bed and really liked the layout of the bathroom. Breakfast very good.

Stayed in March 2024

Staff lovely

Had a lovely stay

Stayed in April 2024

Nothing! Very happy with everything.

Everything! Lovely staff, very comfortable bed, brilliant shower. All the extra little bits of thoughtfulness were much appreciated in the room ie robe, slippers, shower cap, tea/coffee and biscuits. Also, the delicious breakfast. Hotel is beautiful and so presentable! First impressions were fantastic.

Stayed in April 2024

The room was clean, however, there was black mould in the shower. Breakfast is served and not buffet; one has to decide between a set of pastries and youghurt/porridge for the starter. The food is good but inconsistent; both porridge and scrambled eggs looked and tasted differently on two separate occasions. The indoor swimming pool has a VERY strong smell of chlorine, which does not leave the building due to poor ventilation and high humidity. Personal hygiene kits are also not provided; e.g., you will find neither cotton buds/pads nor dental hygiene kits in your room. The USB charger next to the bed did not work.

Location is superb, and the beds are extremely comfortable. The hotel has a good design, and the rooms are nice. Most members of the reception staff were friendly and eager to help.

Stayed in April 2024

Nil

Excellent facilities Very friendly and helpful staff

Stayed in March 2024

Breakfast service was poor. Sat for 40 mins and still hadn’t been given drinks. We ended up leaving and not having breakfast. I can appreciate when it’s busy but there was plenty staff and no communication to tell us drinks/ food was coming etc, very poor and did but a damper on the weekend.

Room was stunning, location perfect and very clean. Can not fault and was perfect

Stayed in March 2024

Nothing

Great design

Stayed in March 2024

One spa area is pretty unclear when you go to use there facilities. You are not made aware of how the lockers work and where robes are or anything really. I was also told the reception get a little mad at people for asking for the robes because they want to keep them for members only not really sure if thats fair as we paid too. For £35 each just to use an outdoor pool and some relaxation rooms surley you deserve a robe.

The one square brasserie is a nice area to relax and get food and drinks. Our room was amazing, big comfortable bed, the bathroom is amazing, shower pressure perfect and bath is big.

Stayed in March 2024

The thing I missed was a brief 'introduction' for the facilities in the room and hotel. I couldn't work out how to get cooler water for the bath - the water tap seemed to be stuck on hot - too hot for me!

It was a nice large room and everything - the bed, furniture and bathroom was high quality. Breakfast - a brilliant Scottish vegan cooked breakfast - perfect. I liked the security of the lift system, meaning that the guest room floors were card-access only. Swimming pool is good.

Stayed in March 2024

The hotel was a little bit run down. Some of the facilities were broken, like the swimming suit dryer in the pool area, and some of the stuff in the room. The design of the room is somewhat questionable (especially wrt bathroom), and the room looks dated.

The staff was very helpful and very friendly. The breakfast was quite nice (if you're ok with British food). The swimming pool was ok, especially if you just want to swim, but to relax in warm water pool you need to pay extra for the access to the thermal spa.

Stayed in March 2024

Long wait to check in, long wait till room ready at 4 pm, extra expense for unspectacular view in low level room; VERY expensive overall; unspecific extra charges on eventual bill, checkout casual.

Modern, spacious, swimming pool, towelling robes, food

Stayed in March 2024

Nothing

Lovely hotel. Slightly 70s in design but actually very comfortable. The room was spacious, clean and v v comfortable. Lovely staff- special shout out to Sara at breakfast- very helpful , informative and friendly.

Stayed in March 2024

Breakfast, staff attitudes and attentiveness were low.

The one spa facilities were amazing. The room was well equipped and view was amazing as we had a club room but the service in all areas of the hotel except reception let it down and breakfast.

Stayed in March 2024

Car parking is unclear for access. Spaces in car park very badly lined off, pillars not accounted for.

Stayed in March 2024

Charge for car parking

Most parts of it

Stayed in February 2024

Lovely stay, excellent staff and great Spa experience

Stayed in March 2024

The breakfast had limitations on food and you were only allowed one cold drink and one hot drink . Not what was expected of 5 star hotel.

Location and room

Stayed in March 2024

The only downside was the shower by the sauna was not working

A beautiful hotel with amazing decorated. The room was fantastic. Beautiful lighting, comfortable bed, amazing view. The staff were very pleasant and co-operative. I also loved the swimming pool and sauna too Good proximity to the city centre. Overall a luxurious and pleasant stay. I would go again

Stayed in March 2024

Our breakfast the first morning was a huge disappointment in fact I couldn’t eat the majority of it !!

Beautiful property , view from our room was amazing . Situated perfectly for us as we were attending an OMD concert at the Usher Hall .

Stayed in March 2024

Breakfast table layout was poor. One of the waiting on staff stated to us “this is a five star hotel”. I felt like saying “well for 5 star you haven’t provided teaspoons, side plates, side knives sugar tongues or milk with my coffee. Don’t brag if your not providing a 5 star service!” I have stayed in another 5 star hotel (just down the road) which actually felt 5 star.

Reception and concierge staff friendly and helpful. Room service food was good. Bed super comfy with comfy feather pillows.

Stayed in March 2024

I didn't have enough time to enjoy all the facilities . I was on a very quick turn around

Staff went out of their way to make my stay very comfortable after my previous stay had been very poor

Stayed in February 2024

Tea & coffee facilities were lacking

Location & spa

Stayed in February 2024