Location

Stayed in April 2024

Missing toilet brush

Very good

Stayed in April 2024

Our room was upgraded from the basic so it was spacious and no bed pushed up against a wall which I fear might have been the case with the couchette room.

Stayed in April 2024

There was a minor issue which was solved very swiftly and efficiently and I could not be more thankful. A lovely hotel with wonderful staff.

Stayed in April 2024

Size of room on the small size Steps - have to go up steps and back down the other side to be able to access the lifts but if a pain when you have luggage and no offer of help

Location and how clean it was

Stayed in April 2024

They took a £50 holding deposit and I haven't received it back by 48 hrs and I'm getting worried

Great location very comfortable and clean . The pantry was very good . Staff friendly and helpful

Stayed in March 2024

n/a

The location can't be beat, for access to all kinds of transport to wherever you go next, and also in the middle of many great neighborhoods to explore easily on foot. Also loved the luxurious bathrobe and slippers, and the pantry for tea any time of day! Everything is compact, but there is everything you need. We loved staying here and will stay again in the future. Staff was also incredibly kind and helpful. It was shocking how quiet it was in the room given the surrounding noise.

Stayed in March 2024

Small Rooms

Ideal location for the Eurostar

Stayed in January 2024

Nothing.

Excellent location. Friendly staff. Very good facilities.

Stayed in February 2024

Breakfast was great. Location was very central.

Stayed in February 2024

All was good. Comfortable room. Easy access in in and out.

The location is excellent, I had an early morning train to catch. The breakfast was excellent.

Stayed in January 2024

Front desk staff not very friendly.

Room was surprisingly quiet.

Stayed in December 2023

Clean tidy compact and convenient

Stayed in January 2024

There was a slight wait for the room although we did inform the hotel of the time we would be checking in. Others have mentioned the lack of tea making facilities in the room and the size of the room was a little on the small size for what I was expecting and the price. The water pressure in the room wasn't great but we were on the top floor. The breakfast was nice but felt overpriced (£70 for two without cereal) though some of the price may be due to the surroundings which were beautiful. Unfortunately the stay was impacted by a particularly unfortunate interaction with a staff member when returning to the hotel in the evening after an event we attended. He was leaving the hotel as I was scanning my card to enter and blocked the door, not allowing us entry and questioned me, wanting to see proof we were staying at the hotel. Even though I showed him my room card he said he wouldn't hold the door for me and closed it on me. I pointed out that I would've let myself in if he hadn't been coming out at that moment. I wonder if my appearance had been different if he would have held the door for me. I've never had this type of interaction at any other hotel I've stayed, luxury or otherwise so it was upsetting. Needless to say we didn't have breakfast in the hotel the following morning. The staff during the rest of the stay were perfectly friendly so this was a sad end to an otherwise nice two night stay.

Upon arrival we were informed our suite had been upgraded, which was a lovely surprise and the staff were very welcoming. The decor in the hotel was beautiful, particularly in the bar and restaurant. The history of the hotel was partly why we booked it. We had access to a pantry with some cakes and hot drink making facilities, which was a nice touch. The views from our floor and our room were wonderful and the location was very central. The room itself was comfortable, with a good mattress and the addition of bathrobes and slippers. The small decorative touches in the room were in keeping with the overall aesthetic of the hotel. ordered room service during our stay which was efficient.

Stayed in January 2024

Cereal selection was poor for breakfast - on the second day there were no cornflakes and I was releagted to Bran Flakes. Cereal & Juice is also by waiter service, whereas my preference for these item is buffet selection.

A comfy room, curteous service and perfect location for headsing to Europe. The breakfast takeaway pack on the last day was excellent and gave me a great early start.

Stayed in December 2023

Room so small, no tea making facilities in room, pillows far too soft. Trying hard to maximise space but made of feel far less luxurious. Surprised at star rating

The extra touches, slippers and dressing gown

Stayed in January 2024

Coffee Machine did not have instructions for use

good hotel opposite St Pancras International Eurostar. Lots to do nearby Guest refreshment room at the end of the corridor

Stayed in December 2023

The basic room is very small, although nicely completed there's not much space for 2 people

Good vibe, nicely fitted out, clean deco look, good service, good breakfast and extra kitchen to get basics yourself e.g. coffee

Stayed in December 2023

Like nearly all hotels we’ve stayed in there was a lack of table area so one suitcase stayed on floor. Also bathroom although extremely nice had no areas to put your own spongebags and toiletries. Also clean clothes after your shower had to be dropped on the floor as there was nowhere to store them actually in the bathroom.

Very clean. Very efficiently run. The room was clean and bed was comfortable.

Stayed in December 2023

Coffee machine but no tea making options. Reception is tight and reception staff a bit clueless. Need to be sharper and less ‘vacant’ .

Nice little touches in the bedroom - good bedside lighting. Fluffy towels and good robes. Water provided

Stayed in December 2023

No tea in the room only coffee

The style

Stayed in December 2023

No tea or kettle in the rooms, just a coffee machine and coffee - I don’t drink coffee!

Perfect location - comfortable, well appointed rooms, even the smallest ones. Bottles of water in the room and replenished daily.

Stayed in December 2023

There wasn't anything I didn't like.

The close proximity to King's Cross station.

Stayed in December 2023

No kettle in room. I do like my tea.

Location, staff. Room, bed.

Stayed in December 2023