Skip to main content
  1. Hotel reviews homepage
  2. UK hotel reviews
  3. Dumfries and Galloway hotel reviews
  4. Gretna Green hotel reviews
  5. Reviews of Gretna Hall Hotel

Reviews of Gretna Hall Hotel 4 stars

Gretna Green, Gretna Green, DG16 5DY, United Kingdom

#9 of 11 hotels in Gretna Green

Guests' Choice

Review score

Based on 1782 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.9

  • Facilities

    8.1

  • Staff

    8.9

  • Value for money

    7.8

  • Free WiFi

    7.9

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 28 March 2024

    8.0
    Worth visiting again without doubt
    • Leisure trip
    • Couple
    • Luxury Cosy Double
    • Stayed 1 night

    Room slightly too small but fully functional. Pudding not quite as expected - but complained and hotel removed it from bill. A very positive result.

    Most food very tasty

    Stayed in March 2024

  • Reviewed: 28 March 2024

    7.0
    Sadly not the best experience this time but hopefully we’ll have better luck next time at one of our favourite venues.
    • Leisure trip
    • Couple
    • Luxury Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    On this occasion there were a few less than desirable features of our stay: there was a continuous noise probably from the plumbing from late evening until 8.05 am when it stopped. However there was a significantly worse commotion right outside our bedroom window from 7am as workmen began operating their machinery and began repair work to the building. We had not been informed of this prior to occupancy. At breakfast I struck my head on a large glass light fitting when leaving our table. The light had partially detached and slightly dropped from the ceiling but was also badly sited. As I had a headache from this I reported it to a waitress who chuckled that she had done it several times after wiping the table! Someone less resilient and more likely to complain may well cause more significant problems for the hotel management.

    Have stayed here many times before and enjoyed all aspects of our stay. The location is excellent and the hotel is comfortable and ideal for an overnight stay whilst travelling.

    Stayed in March 2024

  • Reviewed: 20 March 2024

    9.0
    Family Trip
    • Leisure trip
    • Family with young children
    • Luxury Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We had a little issue with a drip in the bathroom but it was reported and the gent at the reception was lovely.

    Had a wonderful time and all the staff are so friendly especially the restaurant and bar staff in the evenings :) Nothing was too much trouble.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    9.0
    Comfortable rest stop
    • Leisure trip
    • Couple
    • Luxury Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very comfortable room. Both dinner and buffet breakfast very enjoyable. Ideal location for an overnight stop on trip up to Scotland.

    Stayed in March 2024

  • Reviewed: 24 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Luxury Cosy Double
    • Stayed 1 night
    • Submitted via mobile

    Beautiful grounds and great location.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Luxury Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was fine but not what I would call luxury as stated on booking.com. no coffee maker or bath as described. Also no little extras like vanity kit or robe

    Lovely breakfast, bar area was nice. Beautiful grounds. Staff were all friendly and obliging

    Stayed in February 2024

  • Reviewed: 1 January 2024

    8.0
    Gretna wedding.
    • Leisure trip
    • Couple
    • Basic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was abit dated. But that what our fault. We should have asked to be upgraded if possible. .

    It was our wedding venue. The marriage service was at the coach house. Which was stunning. Lovely location. Lovely experience with family and friends. Keith the minister was just brilliant. As was the piper. Thank you to everyone who made our day so special.

    Stayed in December 2023

  • Reviewed: 27 December 2023

    7.0
    Good value
    • Leisure trip
    • Solo traveller
    • Basic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I was on the second floor and the room was very dated. In real need of an upgrade.

    Impressive building and the reception rooms/bar & restaurant looked amazing.

    Stayed in December 2023

  • Reviewed: 24 December 2023

    9.0
    Perfect just perfect
    • Couple
    • Luxury Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Clean, Tastefully decorated Very comfortable

    Stayed in December 2023

  • Reviewed: 24 December 2023

    9.0
    Perfect get away intend to stay next year for our friends first year wedding anniversary
    • Leisure trip
    • Couple
    • Luxury Cosy Double
    • Stayed 4 nights
    • Submitted via mobile

    Reception weren't able to change cash for myself I had received 10 pound notes from ATM but wanted to exchange then for 50 pound notes in the hotel though it was ridiculous that hotel had all my details and couldn't preform this transaction for me could understand if I walked in off the street asking but all my credit card details were with the hotel

    Good selection and tasty food

    Stayed in November 2023

  • Reviewed: 20 December 2023

    9.0
    Comfortable and enjoyable!
    • Leisure trip
    • Couple
    • Basic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There was nothing that we were able to complain about.

    Good, but we always have a continental breakfast. All the staff in the hotel were very friendly and helpful

    Stayed in December 2023

  • Reviewed: 18 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Luxury Cosy Double
    • Stayed 1 night
    • Submitted via mobile

    .

    .

    Stayed in November 2023

  • Reviewed: 12 December 2023

    9.0
    Welcoming and inviting
    • Group
    • Luxury Cosy Double
    • Stayed 2 nights
    • Submitted via mobile

    Pillows let it down and was sold Pepsi for Pepsi max

    Cosy comfortable and welcoming

    Stayed in December 2023

  • Reviewed: 9 December 2023

    8.0
    Nice hotel in good location
    • Leisure trip
    • Solo traveller
    • Basic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small room that was tired looking & in need of some redecorating

    Good location. Reception & bar areas were nice & well decorated.

    Stayed in December 2023

  • Reviewed: 7 December 2023

    7.0
    lovely, would have been better if guests not involved in a wedding part had a private space to eat a
    • Leisure trip
    • Couple
    • Luxury Cosy Double
    • Stayed 1 night

    The lady on reception on arrival was quite rude to me when I tried to check in at 2;45 ! I wasn't trying to get into my room, i know check in was 3pm. not the best, first impression!

    the food was lovely, breakfast had a great selection of food.

    Stayed in December 2023

  • Reviewed: 4 December 2023

    7.0
    Good
    • Family with young children
    • Luxury Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    They young receptionist day of leaving totally unhelpful and miserable

    Breakfast fantastic

    Stayed in November 2023

  • Reviewed: 3 December 2023

    8.0
    Excellent stay
    • Leisure trip
    • Couple
    • Luxury Cosy Double
    • Stayed 1 night
    • Submitted via mobile

    The staff were so friendly and hotel it self was lovely and the restaurant food was very good

    Stayed in December 2023

  • Reviewed: 2 December 2023

    9.0
    Amazing staff, great area, lovely hotel.
    • Business trip
    • Couple
    • Basic Double Room
    • Stayed 1 night
    • Submitted via mobile

    When we went for breakfast most of the items on the buffet were gone and were slow to be replaced. We had had an amazing breakfast last time we stayed so I was looking forward to the breakfast. This did not detract from the lovely time we had but I did travel home a little hungry.

    The staff were amazing and very attentive. The room was lovely and warm.

    Stayed in November 2023

  • Reviewed: 30 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Luxury Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are a little scuffy and small but acceptable for 1 night.

    Location excellent.

    Stayed in November 2023

  • Reviewed: 30 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Basic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The cheesy 'romance' package offers they kept sending us by email. Our room was a long way from reception. When we checked in, we were given a keycard that had not been activated and could not get in. We were also not told that we'd have to make a booking for dinner in the restaurant. Everyrhing was frantically busy and we couldn't get dinner till very late.

    We asked the receptionist for recommendations for a place to visit Hadrian's Wall. She was spot-on in recommending Birdoswald.

    Stayed in November 2023

  • Reviewed: 28 November 2023

    9.0
    Comfortable hotel close to the motorway
    • Leisure trip
    • Couple
    • Basic Double Room
    • Stayed 1 night
    • Submitted via mobile

    No sockets within reach of mirror for using hairdryer

    Comfortable rooms, good restaurant and bar, easy access from motorway, lots of parking

    Stayed in November 2023

  • Reviewed: 28 November 2023

    9.0
    Cosy and modern decorated hotel
    • Leisure trip
    • Family with young children
    • Luxury Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The only issue we had was that we had a newborn baby with us and our room was located to the very rear of the ground floor so it was difficult to carry our luggage to the room.

    The decor of the hotel is fabulous and modern. The rooms are a great size and there is great lighting in the rooms. Also just up the road from outlet shopping centre.

    Stayed in November 2023

  • Reviewed: 27 November 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Basic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bedrooms too hot, couldn't adjust temperature

    The breakfast was Excellent, all cooked food was hot (not warm), very little queuing when the hotel was busy.

    Stayed in November 2023

  • Reviewed: 26 November 2023

    8.0
    Very good
    • Couple
    • Luxury Cosy Double
    • Stayed 2 nights
    • Submitted via mobile

    Some staff not friendly and room never got cleaned 1 night in to stay

    It was ok not brilliant

    Stayed in November 2023

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: