Gretna Green, Gretna Green, DG16 5DY, United Kingdom
#9 of 11 hotels in Gretna Green
Guests' ChoiceBased on 1782 hotel reviews
7.9Cleanliness
8.4
Comfort
8.3
Location
8.9
Facilities
8.1
Staff
8.9
Value for money
7.8
Free WiFi
7.9
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End of dialog contentReviewed: 28 March 2024
Evan
United KingdomRoom slightly too small but fully functional. Pudding not quite as expected - but complained and hotel removed it from bill. A very positive result.
Most food very tasty
Stayed in March 2024
Reviewed: 28 March 2024
Paul
United KingdomOn this occasion there were a few less than desirable features of our stay: there was a continuous noise probably from the plumbing from late evening until 8.05 am when it stopped. However there was a significantly worse commotion right outside our bedroom window from 7am as workmen began operating their machinery and began repair work to the building. We had not been informed of this prior to occupancy. At breakfast I struck my head on a large glass light fitting when leaving our table. The light had partially detached and slightly dropped from the ceiling but was also badly sited. As I had a headache from this I reported it to a waitress who chuckled that she had done it several times after wiping the table! Someone less resilient and more likely to complain may well cause more significant problems for the hotel management.
Have stayed here many times before and enjoyed all aspects of our stay. The location is excellent and the hotel is comfortable and ideal for an overnight stay whilst travelling.
Stayed in March 2024
Reviewed: 20 March 2024
Natalie
United KingdomWe had a little issue with a drip in the bathroom but it was reported and the gent at the reception was lovely.
Had a wonderful time and all the staff are so friendly especially the restaurant and bar staff in the evenings :) Nothing was too much trouble.
Stayed in March 2024
Reviewed: 10 March 2024
Helen
United KingdomVery comfortable room. Both dinner and buffet breakfast very enjoyable. Ideal location for an overnight stop on trip up to Scotland.
Stayed in March 2024
Reviewed: 24 February 2024
Suzanne
United KingdomBeautiful grounds and great location.
Stayed in February 2024
Reviewed: 19 February 2024
Emma
United KingdomRoom was fine but not what I would call luxury as stated on booking.com. no coffee maker or bath as described. Also no little extras like vanity kit or robe
Lovely breakfast, bar area was nice. Beautiful grounds. Staff were all friendly and obliging
Stayed in February 2024
Reviewed: 1 January 2024
Deb
United KingdomRoom was abit dated. But that what our fault. We should have asked to be upgraded if possible. .
It was our wedding venue. The marriage service was at the coach house. Which was stunning. Lovely location. Lovely experience with family and friends. Keith the minister was just brilliant. As was the piper. Thank you to everyone who made our day so special.
Stayed in December 2023
Reviewed: 27 December 2023
Nikki
United KingdomI was on the second floor and the room was very dated. In real need of an upgrade.
Impressive building and the reception rooms/bar & restaurant looked amazing.
Stayed in December 2023
Reviewed: 24 December 2023
Liza
United KingdomClean, Tastefully decorated Very comfortable
Stayed in December 2023
Reviewed: 24 December 2023
O
IrelandReception weren't able to change cash for myself I had received 10 pound notes from ATM but wanted to exchange then for 50 pound notes in the hotel though it was ridiculous that hotel had all my details and couldn't preform this transaction for me could understand if I walked in off the street asking but all my credit card details were with the hotel
Good selection and tasty food
Stayed in November 2023
Reviewed: 20 December 2023
Tim
United KingdomThere was nothing that we were able to complain about.
Good, but we always have a continental breakfast. All the staff in the hotel were very friendly and helpful
Stayed in December 2023
Reviewed: 18 December 2023
Mike
United Kingdom.
.
Stayed in November 2023
Reviewed: 12 December 2023
Francine
United KingdomPillows let it down and was sold Pepsi for Pepsi max
Cosy comfortable and welcoming
Stayed in December 2023
Reviewed: 9 December 2023
David
AustraliaSmall room that was tired looking & in need of some redecorating
Good location. Reception & bar areas were nice & well decorated.
Stayed in December 2023
Reviewed: 7 December 2023
Kitching
United KingdomThe lady on reception on arrival was quite rude to me when I tried to check in at 2;45 ! I wasn't trying to get into my room, i know check in was 3pm. not the best, first impression!
the food was lovely, breakfast had a great selection of food.
Stayed in December 2023
Reviewed: 4 December 2023
Corinna
United KingdomThey young receptionist day of leaving totally unhelpful and miserable
Breakfast fantastic
Stayed in November 2023
Reviewed: 3 December 2023
Tracey
United KingdomThe staff were so friendly and hotel it self was lovely and the restaurant food was very good
Stayed in December 2023
Reviewed: 2 December 2023
Nicholas
United KingdomWhen we went for breakfast most of the items on the buffet were gone and were slow to be replaced. We had had an amazing breakfast last time we stayed so I was looking forward to the breakfast. This did not detract from the lovely time we had but I did travel home a little hungry.
The staff were amazing and very attentive. The room was lovely and warm.
Stayed in November 2023
Reviewed: 30 November 2023
Kevin
United KingdomRooms are a little scuffy and small but acceptable for 1 night.
Location excellent.
Stayed in November 2023
Reviewed: 30 November 2023
Margaret
AustraliaThe cheesy 'romance' package offers they kept sending us by email. Our room was a long way from reception. When we checked in, we were given a keycard that had not been activated and could not get in. We were also not told that we'd have to make a booking for dinner in the restaurant. Everyrhing was frantically busy and we couldn't get dinner till very late.
We asked the receptionist for recommendations for a place to visit Hadrian's Wall. She was spot-on in recommending Birdoswald.
Stayed in November 2023
Reviewed: 28 November 2023
Lynne
United KingdomNo sockets within reach of mirror for using hairdryer
Comfortable rooms, good restaurant and bar, easy access from motorway, lots of parking
Stayed in November 2023
Reviewed: 28 November 2023
Ellie
United KingdomThe only issue we had was that we had a newborn baby with us and our room was located to the very rear of the ground floor so it was difficult to carry our luggage to the room.
The decor of the hotel is fabulous and modern. The rooms are a great size and there is great lighting in the rooms. Also just up the road from outlet shopping centre.
Stayed in November 2023
Reviewed: 27 November 2023
Elizabeth
United KingdomBedrooms too hot, couldn't adjust temperature
The breakfast was Excellent, all cooked food was hot (not warm), very little queuing when the hotel was busy.
Stayed in November 2023
Reviewed: 26 November 2023
Michael
United KingdomSome staff not friendly and room never got cleaned 1 night in to stay
It was ok not brilliant
Stayed in November 2023
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