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  5. Reviews of The Grosvenor Arms

Reviews of The Grosvenor Arms This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

The Commons, Shaftesbury, SP7 8JA, United Kingdom

#5 of 17 hotels in Shaftesbury

Guests' Choice

Review Score

Based on 443 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.5

  • Facilities

    9.1

  • Staff

    9.4

  • Value for money

    8.5

  • Free WiFi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 27, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 4 nights

    Coffee maker in the room didn't work properly

    Location was unbeatable. Staff very helpful indeed.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Wifi slow. Milk not renewed in room.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    10
    A comfortable stylish hotel with a nice restaurant and welcoming bar.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    It was in the centre of town. Boutique style and friendly staff. Plenty of comfy chair to relax in

    Stayed in March 2024

  • Reviewed: March 16, 2024

    8.0
    Loved it. Would stay again if in area. Good value for money. Room large. Shower excellent.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Clean. Tidy. Friendly staff. Modern.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    10
    Lovely location with friendly helpful staff. Comfortable room with a brilliant waterfall shower in bathroom and a lovely
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Location was good and the interior decor really lovely. The rooms were comfortable with a great waterfall shower in bathroom and nice large bed that was super comfortable.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    10
    Lovely hotel.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was a bit chaotic.

    Lovely friendly welcome. I was given an exceptional room that was newly decorated and very high end. Excellent value for money.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Spotless,friendly and just what I wanted

    Stayed in March 2024

  • Reviewed: March 12, 2024

    9.0
    Excellent stay no issues.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was a bit of a pain but not impossible. Hotel built before the age of the car.

    A traditional old hotel in the heart of Shaftesbury. Friendly and helpful staff. Very comfortable room with a big comfortable bed - great nights sleep!

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 1 night

    Rather more like a pub with rooms than a hotel. Quirky but very nice. Hit a very busy time on Mother,s Day which was not great for us. Very crowded. Our table for dinner was not vacant and we were put on a table for 6 (2 of us) next to Pizza area. Other areas of dining room were much nicer,.

    Good spacious bedroom with comfy beds and large bathroom. Nice dining room and evening meal.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    9.0
    Lovely!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Shower spilled over into bathroom

    Lovely staff, nice atmosphere, great location.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    10
    Can’t wait to return.
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing it was fantastic

    The room was amazing. The staff were very welcoming

    Stayed in February 2024

  • Reviewed: March 4, 2024

    8.0
    Hassle free.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    n/a

    Just an all round nice place, busy bar area, nice décor , nice vibe

    Stayed in March 2024

  • Reviewed: February 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Premium Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lovely room and facilities. Great food

    Stayed in February 2024

  • Reviewed: February 28, 2024

    10
    Exceptional
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Friendly staff and a fabulous room. Great tea/coffee facilities in the room and the shower was fabulous.

    Stayed in February 2024

  • Reviewed: February 24, 2024

    8.0
    Hotel lovely and tries hard might need more staff or more training
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff weren’t always attentive. Hard to get attention in the dining room A little odd that no staff in the hotel overnight

    Upgraded my room because they’d accidentally given my actual room to a walk-in

    Stayed in January 2024

  • Reviewed: February 12, 2024

    10
    Enjoyable.
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 1 night

    Large well organised room and bathroom. Warm and very comfortable. Nice tea/coffee options.

    Stayed in February 2024

  • Reviewed: February 10, 2024

    10
    Modern rooms set in gorgeous traditional-feel hotel
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great food, very tasty pizza Roomy and very nicely decorated modern bedroom with walk in shower and lovely toiletries and coffee facilities Really friendly staff, efficient and super helpful

    Stayed in February 2024

  • Reviewed: February 7, 2024

    10
    Very comfortable excellent restaurant and helpful staff
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    Lighting switches in room seemed obscure!

    Room excellent and shower superb. Lighting took a bit of working out. Food was excellent I had very little time to enjoy my surroundings due to domestic issues. Drink and bar staff excellent and very helpful.

    Stayed in February 2024

  • Reviewed: February 1, 2024

    10
    Very comfortable stay
    • Business trip
    • Solo traveler
    • Premium Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing negative to report

    Room was gorgeous very comfortable and spacious

    Stayed in February 2024

  • Reviewed: January 27, 2024

    10
    Exceeded expectations.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Large rooms beautifully decorated and equipped. Bar and restaurant also good. Excellent location

    Stayed in January 2024

  • Reviewed: January 27, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No dislikes

    This hotel has a nice warm atmosphere , and the staff immediately made you feel welcomed.

    Stayed in December 2023

  • Reviewed: January 16, 2024

    9.0
    would book again
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 1 night

    rooms are very dark

    all good

    Stayed in December 2023

  • Reviewed: January 15, 2024

    10
    Perfect
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Having to leave

    This hotel is everything a hotel should be. In the heart of a community, hosting events for locals to attend on a weekly basis and offering top class accomodation that makes out of towners want to move. On Saturday morning there is also a pop up bakery selling breads and pastries from a baker in the next town. Our stay was superb. The room was beautiful, stacks of teabags rather than the stingey two most places offer, and there was fresh milk. Toiletries were luxury and smelt like heaven, and there were even toothbrushes in case you had forgotten your own. The bath in the room had a great view of the telly so I could lie in it and watch The Traitors on Friday night, I dont think I have ever been happier. Bed was incredibly comfortable and the hotel was very quiet overnight, so much so that we had an undisturbed night which is rare. Honestly, I cannot fault this hotel and we will definitely be back. Great location too if you want to visit the famous Gold Hill, literally a two minute walk away. Park in the Angel Street/Lane car park as the hotel doesnt have its own, and again that is less than ten minutes walk away and only a few pounds overnight. Staff were all lovely too

    Stayed in January 2024

  • Reviewed: January 12, 2024

    10
    Amazing stay cosy room
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Cosy room

    Stayed in January 2024

Showing 1 - 25

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