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Belgrave Road, Torquay, TQ2 5HG, United Kingdom
January 13, 2015
December 30, 2014
눉A bit cold in the bar area where we took our meals, as we had a dog with us.
눇From check-in to check-out, we were treated to a level of staff care that one rarely finds, even in 5 star Hotels. Well done to them all. The room was clean and comfortable, the food was of a good standard, and even though we had a dog with us, nothing was too much trouble. Would definitely stay again.
September 7, 2014
눉Reservation team mixed up the bookings. I booked 2 rooms, i even had confirmation email and phone call, once I tried to check in...SURPRISE they only had just one room in the system and the hotel was fully booked.
눇The hotel looks amazing, very spacious and clean rooms. The food and entertainment was nice too. The downside is that I booked 2 rooms on the August bank holiday weekend and they forgot about my reservation...I only had one room. I would have loved to stay in the hotel but given the fact that they forgot about my reservation, I stayed in the hotel down the road which was awful. As it was the bank holiday and the hotel fully booked, that was the only option. The staff was really nice, they apologized, tried to find solutions, they even gave me discounted price and free breakfast. Luckily my parents spent the night there and it was lovely. Double check your reservation a couple days before staying, otherwise you will end up like me!
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