Wrexham Road, Pulford, Pulford, CH4 9DG, United Kingdom
#1 of 1 hotels in Pulford
Guests' ChoiceBased on 2311 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
8.9
Facilities
8.9
Staff
8.8
Value for money
8.1
Free WiFi
7.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Lorren
United KingdomSpa treatment although was a lovely massage we did not get given a robe was told only get them with spa packages but i felt that we have paid for a treatment why not be given a robe. We had to put on our clothes after being covered in oils.
Lovely stay at the Grosvenor pulford. Ate in palm court restaurant for evening meal which was so nice. Food, drinks and entertainment was spot on. Fella playing on a piano singing which made the environment so relaxed. Rooms lovely and cosy. Staff welcoming. Lovely spa and we booked a massage treatment. Breakfast was great too.
Stayed in April 2024
Reviewed: April 21, 2024
Carol
United KingdomRooms food
Stayed in April 2024
Reviewed: April 15, 2024
Amy
United KingdomThe lockers in the spa are very outdated and have either no key or not pin to keep it safe on your swimwear. They are also very stiff when locking or unlocking. There was also no shower head in the main pool shower by the sauna. The sauna was also unsafe, I cut myself on a piece of wood and then the following day it was out of order as the wood was missing. So I assume this was unsafe.
Lovely hotel, very friendly and helpful staff who always go above and beyond. We were left birthday cakes and a card and complimentary upgraded on our room. This just made our stay 10x better! We love this hotel and have visited 8 times in the last 2 years. The spa is amazing very clean and great facilities.
Stayed in April 2024
Reviewed: April 14, 2024
Nicola
United KingdomBeautiful building.
Stayed in April 2024
Reviewed: April 13, 2024
Katie
United KingdomOur room was only half cleaned, left standard basics and half made bed? Super strange. There was a bad sanitary smell for part of our stay which was off putting.
Stayed in April 2024
Reviewed: April 13, 2024
Casey
United KingdomLesiure area could have been a little better, maybe cushions on Loungers and a few more as there were only six in total.
Amazing stay at Grosvenor although leisure facilities could do with a little update and more lounges. Although room, food, cleanliness and surrounding area made up for it. In my eyes this is a 5* hotel and for the price I could not knock it! Definitely be visiting again. Thank you all!
Stayed in April 2024
Reviewed: April 12, 2024
Kate
United KingdomThere's nothing to dislike!
Absolutely everything about this incredible hotel ! The staff are extremely professional and we even got an upgrade..such a beautiful room too...thankyou in particular to Kirsty who made us very welcome
Stayed in April 2024
Reviewed: April 8, 2024
Loretta
United KingdomRoom was very noisy this time. Could hear every movement outside the room which was not great at 7am we wanted a relaxing stay for my husband’s birthday and this wasn’t great .
We have stayed here quite a few times and love the hotel that’s why we return for special occasions and have recommended it to family and friends.
Stayed in April 2024
Reviewed: April 7, 2024
Suzanne
United KingdomRoom was bit small but clean Didn't have bathrobe and slippers in room for spa
Facilities were good food in nelsons bar was excellent and staff were friendly
Stayed in April 2024
Reviewed: April 7, 2024
Alison
United KingdomBooked Palm Court, room and pianist lovely, menu bit limited and pricey for our choice, think prefer menu in Nelson bar, had drink in Nelson bar after meal, Gin and tonic and a pint of lager £18.80 !!!
Room was nice size, and decor, location good with ample parking
Stayed in April 2024
Reviewed: April 5, 2024
Paul
United KingdomNot a lot
Everything clean, staff attentive, couldn’t do enough for us even though they were setting up for a wedding the next day. Spa was really nice. Hotel food and drinks spot on. Definitely would stay again.
Stayed in March 2024
Reviewed: April 5, 2024
Patricia
United KingdomUnfortunately the pool was not good if you have a disability the last step getting into the pool was too high for me to get down from and too high to get up from. The changing rooms were very dated and the seating was very low the showers had no real privacy and nowhere to hang or put a towel not even a bottle of shampoo. No disabled changing room or shower .
Everything about the hotel was excellent
Stayed in April 2024
Reviewed: April 4, 2024
Barras
United KingdomEverything apart from the pillows been too soft
The hotel was a high finish throughout with lovely gardens and the pool area was good value for free
Stayed in April 2024
Reviewed: April 2, 2024
Stuart
United KingdomWe ate in Nelson’s for our evening meal which was nice but should have maybe tried Palm Court, room was lovely, breakfast was really nice too, will defo be back
Stayed in March 2024
Reviewed: April 2, 2024
Ranjeet
United Kingdommore veg option on breakfast such as veggy sausages.
lovely food. great family room size. Would be good to have more seating around pool even if just a heated bench along the wall.
Stayed in March 2024
Reviewed: April 1, 2024
Carl
United Kingdomnothing
clean and beautifully looking
Stayed in April 2024
Reviewed: April 1, 2024
Eleri
United KingdomNothing.
Everything! Probably one of the best hotels I've stayed in. Facilities were fab, as were the staff and the food was excellent!
Stayed in March 2024
Reviewed: March 30, 2024
Chris
United KingdomDid not like being charged full price on Credit Card when booking in. Especially as we had prepaid. Only spotted later when I checked my credit card online. Staff had to reverse payment and it took 5 days to come off effectively eating up my credit card balance. Surely they should know you have prepaid and only charge an nominal amount so they can charge you later if you pay for other things ie evening meals. Cost of meals a little on the high side.
Breakfast was excellent large range of food available although lacking if you are vegan. Health spar facilities good. Bed was very comfortable. Easy access to Wrexham and Chester.
Stayed in March 2024
Reviewed: March 29, 2024
Steven
United KingdomBeautiful hotel The receptionist Ania was wonderful. Her customer service was exceptional , we cant praise her enough. A great hotel , great quality , great food and a wonderful experience....what more could you want? Ive stayed many times and I will always return!
Stayed in March 2024
Reviewed: March 28, 2024
Joanna
United KingdomMoved room due to noise from kitchen extractor fan outside room
Food
Stayed in March 2024
Reviewed: March 28, 2024
Bruce
United KingdomI didn't dislike anything.
Room was comfy, breakfast, the majority of food was cold, I would recommend hot plates. Pool and Spa area needs updating. nice restaurant and bar area with pleasant staff.
Stayed in March 2024
Reviewed: March 27, 2024
Cate
United KingdomNothing
Fantastic food and service in a beautiful hotel
Stayed in March 2024
Reviewed: March 27, 2024
Alex
United KingdomLack of space in spa. Not enough loungers and one toilet in changing rooms etc
Very clean and beautiful interior
Stayed in March 2024
Reviewed: March 26, 2024
Jo
United KingdomNothing
Fabulous service & very comfortable
Stayed in March 2024
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