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27 Washington Street, Central Glasgow, Glasgow, G3 8AZ, United Kingdom
December 13, 2015
눉We had to move room due to malfunction of toilet cistern. No help was given to move. Meal in brasserie was not of good quality or value for money. Wine requested with meal was not chilled, after time in ice bucket still not suitable. Alternative not offered until we had nearly finished our main course. Too late in our opinion.
December 10, 2015
눉My fiancé and I stayed at this hotel on a Friday evening. Before staying at the hotel we phoned to ask about parking and were assured parking was available. Upon arrival we could not park as the parking facility was full. We spoke with the reception staff who were unwelcoming and unhelpful, however after waiting for a while we eventually got parked and payed the £5 fee at reception. Approximately a week later we received an £100 parking ticket for parking without paying. I phoned the hotel only to be met with an argumentative and rude receptionist who spoke over me. Eventually I spoke with the hotel manager who asked that we scan the letter to them and they'd contact their third party parking company to cancel the ticket. A week later we received a further parking ticket notice! Again we had to call the hotel who will not take any blame for their incompetence. Be very careful that they take your car details if you so chose to stay here!
눇The room was clean and comfortable. The location was good for the SECC.
December 10, 2015
눉Thought the staff could have been more friendly . The bar tender was quiet abrupt and untalkative . He never made conversation once whilst I was sat at the bar (40 mins) I Didn't feel too welcome so I drank and eat in town
눇Hotel was nice ,clean and located well
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