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East Over Cliff, Bournemouth, BH1 3DN, United Kingdom
14 August 2016
눉Unfortunately the outside lift down to the beach is out of action due to problems with land slide so it is quite a trek down to the beach and back again as it is quite hilly, not ideal for the more mature or if you have problems with your knees, but there is a little road train that you can get that takes you to the beach, town and gardens, we found out about this by accident outside our hotel but there was no time table so we ended up waiting over half an hour and then decided to walk, we found out the train started running about 10.15 am from the beach.
눇The sea view room was very large and comfortable A+, excellent food in the restaurant with very good portions, large comfortable bar and hotel was very quiet. Location was close to beach and Town centre.
11 August 2016
눉Staff were rude. Staff swore in front of my 11 year old son. Staff gave wrong information. Breakfast was not good quality. Pool was dirty. Couldn't lock windows in room. Dog was in next room and scratched the wall early morning and woke me up.
12 August 2016
눉See above full review
눇We booked a family room, upon arrival we were given room 223 and when we got to the room shocked doesn't even cover it. This was a family room for 2 small children, the room was smelly, boiling hot (no air con) it was dark and miserable very dated, then the bathroom looked dirty and we definitely didn't want our kids to use it. The smell was aweful even after opening the windows the room was boiling hot and smelly. We rang reception and advised, couple a minutes later they advised that had a new room for us room 212. This was a massive improvement and we was advised this was an upgrade to a suite. It had two rooms plus bathroom. The living room had a sofa bed which we used for the kids and the master bedroom the sofa bed came with no pillows or bed linen. Upon several requests and a visit to reception finally stuff was delivered, to be honest we expected the hotel staff to at least sort the bed. As it was so late and the kids were desperate to sleep we made it ourselves. The kind gentlemen that got the stuff for us apologised and said he had just started his shift, he made us very comfortable. Overall this room was a massive improvement and we were sort of satisfied. The room decor is slightly dated however this is the type of hotel this is and worked. Generally room was good and sleep was good. The reception staff allowed us a late checkout which helped massively as we checked in after 10pm. Thank you. Breakfast was awesome and the service was brilliant, the variety the taste and the fresh food made it worth while and a really good start to the day. There is 2 heated pools indoor and outdoor both really good sizes and nice and warm, indoor pool was perfect however the outdoor pool was a little dirty the bits from the garden were at the bottom of pool and ran through ur feet not pleasant. Was ok for the kids as there feet didn't touch the bottom. The pool could have done with a proper clean.
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