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Stanley Road, Handforth, SK9 3LD, United Kingdom
23 June 2016
22 June 2016
눇Nice decor, great location to what we wanted and friendly staff
23 June 2016
눉Absolutely disgusting so I checked out after the first night. The walls were grease-stained and marked. The bed was covered in dust. There were crumbs all over the carpet from the last occupant. Units were sticky and had old drink spillages dried on to them. I asked for someone to be sent up to clean the room again and he arrived looking sheepish with only a wet cloth and dining table spray so minimal effort given to flicking a cloth about. The fairly new modern bathroom was the only satisfactory and "clean" part of the room though the towels were stained and one had a hole in. The restaurant was equally poor with terrible lazy service. I sat waiting for 25 mins for them to clear my half-eaten dinner (the food's no good either) and it then took a further 15 mins to get the bill. To put this into context there were only 8 other people eating at the time!! After staying one night I checked out and would have done upon immediately seeing the room had anywhere else been available in the local vicinity. Both times I complained at the state of the room and hotel in general the reception staff were dismissive and not a single apology was given. As a regular traveller (staying away 2-3 nights a week) I have occasionally stayed in a few sub-standard hotels but I've never been met with such tardy service where even an apology isn't offered. In summary the hotel overall is a disgrace and nowhere near the ratings it has on here.
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