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  5. Reviews of Hand & Flower

Reviews of Hand & Flower

1 Hammersmith Road, Hammersmith and Fulham, London, W14 8XJ, United Kingdom

#125 of 796 B&Bs and inns in London

Guests' Choice

Review Score

Based on 663 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    8.8

  • Facilities

    8.3

  • Staff

    9.2

  • Value for money

    8.3

  • Free WiFi

    8.3

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Showing 1 - 25

  • Reviewed: March 25, 2024

    8.0
    Convenient for Olympia stadium
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Too loud in the bar area

    Good old fashioned pub

    Stayed in March 2024

  • Reviewed: March 15, 2024

    8.0
    VERY friendly staff! Very friendly! And good breakfast! We liked it!
    • Business trip
    • Couple
    • Luxury Double Room
    • Stayed 2 nights

    There was no hot water. But other than that i do not have something bad to say. It was very nice!

    First of all i have to talk about the people of the hotel who were A M A Z I N G. They were so ready to help in all situations!! Very friendly!! Also the breakfast was very nice! Simple but nice warm and enjoyable! The wifi was very good also! And even though there was the pub downstairs it wasn't loud! We liked the place!

    Stayed in March 2024

  • Reviewed: March 14, 2024

    9.0
    Perfect location for visitors of the book fair
    • Business trip
    • Solo traveler
    • Luxury Double Room
    • Stayed 2 nights

    Breakfast was great, and staff, especially David, was super nice and friendly!

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Luxury Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No lift

    Stayed in March 2024

  • Reviewed: March 3, 2024

    8.0
    Very Good
    • Business trip
    • Group
    • Luxury Double Room
    • Stayed 1 night

    ?

    Convenience for Olympia Friendly Staff & great breakfast

    Stayed in March 2024

  • Reviewed: February 18, 2024

    7.0
    Pleasant but needs maintenance
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The downside of the location is that if you get a front facing room overlooking the station, be prepared to be disturbed by the noise from the trains and street below. I didn’t have earplugs with me so only got a few hours sleep. There was a bit of a humidity issue in my room since the A/C for the bathroom was off, when I turned it on I realised why, it made such a racket, and was covered in a thick layer of dust. There were a few stains here and there, kettle needed descaling, some black mould on the window cills, a bit starting to show up on the bath sealant, a fly squashed on the bathroom wall. I didn’t try the continental breakfast items because they were swarming with flies. I alerted staff to the fact one crawled into the fruit juice jug which had dead flies in it, they immediately changed it. They need to sort the A/C and fleas situation because come summer that could be a serious infestation.

    The best thing about the room was the location directly opposite Kensington Olympia station, also very convenient for the exhibition centre. The bath tub was a decent size, it was nice to have a soak and the rain shower was good too. A variety of teas and coffees provided in the room plus mineral water and beer in the mini fridge. There was a Vegan option for the cooked breakfast. Reception held onto my travel bag post check-out so I could spend time in the area without being weighed down.

    Stayed in January 2024

  • Reviewed: February 18, 2024

    7.0
    Bit disappointed on this occasion yet comfortable stay at really reasonable rates reflects rating 7
    • Solo traveler
    • Luxury Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    TV etc. yet no radio, speaking of naturally talented & empathic broadcasters, I was deeply saddened to hear of the passing of the late great broadcasting legend that presented an weekday afternoon slot on BBC Radio One back in the day, top broadcaster that I enjoyed listening to back then(I'm that old haha). Don't make genuinely caring broadcasters like that anymore(sounding like an grumpy old person every day).

    Nice & comfortable enough accommodation for the price in Central London however this was not the "Luxury Double Room" that was advertised, pictured(photos of luxury double room at the H&F, London and advertised on this specific accommodation platform) that I was expecting at the time of booking(falsely advertised, having had the opportunity to experience the Fuller's hospitality experience via previous stays I foolishly assumed I would naturally receive & experience the "luxury double room" advertised here, see "luxury double room" photos). On a positive note a lovely female of the team here was amazing and undoubtedly a huge asset to Fuller's and the hospitality industry in general(it really takes a special people person to work in hospitality and the service industry, not everyone is suitable you know who you are, thank you I appreciate you). Shame as generally speaking this specific chain accommodation can't be faulted. Bit of a disappointment to say the least on this specific occasion.

    Stayed in February 2024

  • Reviewed: February 9, 2024

    7.0
    Brilliant time lovely hotel just a couple of issues
    • Leisure trip
    • Family with young children
    • Luxury Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    No hash brown for breakfast and on menu and traffic outside

    The gentleman who was on reception was lovely

    Stayed in February 2024

  • Reviewed: February 5, 2024

    7.0
    Excellent location and value for money. It is really just a place to sleep in. Breakfast was excelen
    • Business trip
    • Solo traveler
    • Luxury Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was cold due to old single glaze windows. Wifi didn’t work all the time.

    Stayed in January 2024

  • Reviewed: February 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 2 nights

    Staff were lovely and it is a lovely pub atmosphere. Very central for everything we wanted to do.

    Stayed in December 2023

  • Reviewed: January 31, 2024

    8.0
    Friendly staff and comfortable big room.
    • Leisure trip
    • Solo traveler
    • Luxury Double Room
    • Stayed 1 night

    No complaints, would stay there again.

    The staff were friendly and very helpful. The room was comfortable.

    Stayed in January 2024

  • Reviewed: January 11, 2024

    8.0
    I might go again
    • Leisure trip
    • Family with young children
    • Luxury Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    To people to that there is no lift so the hotel was not barrier-free for people with reduced mobility

    Atmosphire. old victorian house with spirits.

    Stayed in January 2024

  • Reviewed: January 9, 2024

    9.0
    Great value for money. We’ll be back!
    • Leisure trip
    • Family with young children
    • Luxury Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted from a mobile device

    The family room was an ideal choice for us since we planned to spend most of our time out and about with the kids, and so really just needed a comfortable room to sleep in and a quick and easy option for breakfast. It’s a lovely little pub in a great location (we walked from Kensington High St with kids in approx 10 mins) with pleasant staff. With breakfast included it was great value for money. We will definitely be back again!

    Stayed in January 2024

  • Reviewed: December 10, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Noisy, very tired, dated decor wall paper peeling of the wall, curtains ripped and hanging of their curtail pole, last night didn't get any tea coffee making stuff but to late to ask for more when we got in. I'm sure they would have given us more. Busy location. I think it was over priced for what we got to be honest.

    Staff were excellent, lovely, friendly and made you feel welcome. Bed was a good size. Food was acceptable but average.

    Stayed in December 2023

  • Reviewed: December 9, 2023

    9.0
    Comfortable, safe, great value for money, friendly and clean. Would recommend.
    • Leisure trip
    • Family with young children
    • Luxury Twin Room
    • Stayed 1 night

    Perhaps the offer of an extra cup of coffee at breakfast would have been nice

    Room larger than expected, good refreshment choice and bathroom bits and bobs , great breakfast, friendly staff happy to help,

    Stayed in December 2023

  • Reviewed: December 8, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Luxury Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff were all really lovely.

    Stayed in December 2023

  • Reviewed: November 26, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Luxury Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff shortage...Thread bare carpets upto rooms and peeling wall paper in the rooms.

    The American Manager was fantastic & the food was excellent.

    Stayed in November 2023

  • Reviewed: November 11, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Luxury Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted from a mobile device

    Lovely, comfortable family room with a nice choice of complementary teas and coffees.Very helpful and welcoming staff. Delicious breakfast. Ideally situated opposite the exhibition centre.

    Stayed in November 2023

  • Reviewed: November 10, 2023

    7.0
    Very pleasant stay, luxury could easily be achieved with just a little work.
    • Leisure trip
    • Family with young children
    • Luxury Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was described as luxury but needed some TLC in places (wallpaper peeling, large cobwebs, skirting falling off). Price tag a little much given the decor issues.

    Large, comfortable room. Good facilities. Clean. Good location with easy access to Hammersmith Apollo and central London. Friendly, helpful staff.

    Stayed in November 2023

  • Reviewed: October 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Luxury Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was small. There was no table. The location was further out than I expected.

    The breakfast was great. The room was spotless.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    7.0
    Good
    • Business trip
    • Couple
    • Luxury Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lack of air conditioning

    Stayed in September 2023

  • Reviewed: October 8, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Luxury Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was so stuffy hot and lighting was poor. Stairs to the room were steep

    Location and staff. Food was nice

    Stayed in July 2023

  • Reviewed: September 29, 2023

    9.0
    Great value, spacious and enjoyed my stay
    • Business trip
    • Solo traveler
    • Luxury Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing major at all

    Spacious bedroom and kitchenette even with a wine fridge! Comfy bed, very friendly staff, especially the gentleman at breakfast who was so nice and insisted on getting me something even though I had breakfast in my course. Very quiet and private. Amazing value for money!

    Stayed in September 2023

  • Reviewed: September 20, 2023

    9.0
    lovely cost effective stay, will definately stay again.
    • Leisure trip
    • Solo traveler
    • Luxury Twin Room
    • Stayed 1 night

    the central stairs are fairly tired but the room was very nice.

    really comfy room, also very clean and tidy. great staff nice breakfast.

    Stayed in September 2023

Showing 1 - 25

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