The reception staff could be more friendly

Clean

Stayed in April 2024

Not very clean toilet, missing hair conditioner like on advertising hotel. Missing milk and biscuits for tea.

Spacious room and comfortable bed. Very good breakfast selection. Swimming pool. Very good staff.

Stayed in April 2024

Had difficulty with our room key card, would use it once and it would stop working.

Facilities for the family.

Stayed in April 2024

Staff were very friendly

Stayed in April 2024

All good!

Pool and spa area were great. Location was close to Cardiff town centre so we could walk to our meal. Breakfast was excellent

Stayed in April 2024

Pool was good, especially for the hotel price

Stayed in April 2024

Nothing really

It was reasonably priced and breakfast was good. Anthony on reception was very nice

Stayed in April 2024

Well, there was no conditioner in the conditioner bottle and one of the lifts was a bit creaky

10 minutes walk to the Utilita arena/town and great breakfast

Stayed in April 2024

Minor points only: In my room the air conditioning would not adjust below 19 degrees, and the television did not have radio channels available. Temporary glitches I'm sure, bit I missed Radio 3. Access to the hotel is geared to car park users more than pedestrians.

Great style. Built adjoining a former dock building, the old-meets-new juxtaposition works well. Spacious, bright and well appointed rooms and public areas, kept clean and tidy at all times. Excellent breakfasts. Staff always friendly and keen to help. The hotel is conveniently close to the city centre and station, but also in quite easy walking distance from the bay.

Stayed in April 2024

Ac did not work bit old

Location

Stayed in April 2024

Shower couldn’t use it properly , fag burns on window sill , shame as I’ve stayed many times and never a problem

Friendly staff , central, easy to find

Stayed in March 2024

The restaurant and breakfast wasn’t great.

It’s location and that it has a pool for the kids

Stayed in April 2024

Stain on pillowcase and hair in bath

Staff were friendly

Stayed in April 2024

all goood

Pool and Gym Rooms were warm and comfortable Great selection of food at breakfast Vegetarian options very good

Stayed in April 2024

The family room is not very large and the sofa bed is not comfortable, but it is acceptable

The most impressive thing is the swimming pool and the sauna, which we enjoyed very much. The location is good, within walking distance to most places we would like to visit.

Stayed in April 2024

I asked for a walk in shower but apparently only executive and disabled rooms have this facility. It would have been nice to have been informed of this before arrival. Bedroom was too hot at night despite turning the heating off.

Stayed in April 2024

Loved the jacuzzy!

Stayed in March 2024

Great location and the pool

Stayed in April 2024

Free parking perhaps

Staff were all very attentive and friendly, pool was a good size and clean and tidy.

Stayed in April 2024

In the restaurant what I believe was the chef ! On both night was screaming at what sounded like his staff ...screaming to the point where customers where looking at each other is disbelief.... Although the staff held it together we could tell that they were not to pleased by the outburst..... I also feel that the food and the price just did not match... really felt like I wasted my money at dinner time on food I did not enjoy... safe to say the hotel was great ... breakfast was great but if I was to stay again I will definitely be going out for dinner somewhere else on the evening. The bathroom also had a few silverfishes but aside from that it was a decent bathroom. Parking was also very pricy £18 per night !!!

The breakfast was really nice ... the pan cake machine was a nice twist however could be improved due to the length of time it took to make only 2 small pancakes ... the Full English breakfast was however very tasty. There was an overall wide selection of choices for breakfast.

Stayed in April 2024

Bit too warm in the room

Great location, pool, restaurant and a good size bedroom

Stayed in April 2024

Was not enough Hot water in jacuzzi

Really like this hotel, very friendly staff, room great as well 👌

Stayed in April 2024

The room was very dated and we stayed in the executive room the lifts wasn’t very clean only 2 sun loungers round the pool area only one dressing gown in bedroom had 2 ask 3 members of staff for another one for the price we paid we could of stayed in better places in that area

Parking

Stayed in April 2024

We booked a room with mini fridge and when we got there it had no fridge. When we asked the reception staff they replied the floor we are on doesn’t have fridges in the rooms, the reception staff just shrugged. The staff made no attempt to rectify the expectation, offer a free drink or even just apologise. Also a 2nd different grumpy reception staff as I left, said goodbye and thank you. No response other than eye contact.

Room was clean and comfortable. Loved pool and spa facilities - although only 2 sun beds and both were broken so nowhere to relax that wasn’t wet.

Stayed in March 2024