The building is very dated, and is very tired in appearance and needs a refurbishment The reception is drab and dreary. We believe it is under nee management and if they upgrade and refurb it will be amazing.

The staff were lovely, helpful and friendly. The grounds are beautiful 😍 the bar area lovely. The restaurant food was excellent.

Stayed in April 2024

Reception staff had a poor attitude & were lacking in interpersonal skills. Not really a good first impression.

Nice room & good breakfast

Stayed in April 2024

Spa facilities are lovely, we really enjoyed the sauna and swimming pool. Our room was spacious and spotlessly clean. Comfortable beds for a really good night's sleep. Very quiet location and beautiful grounds. The staff were friendly professional and made us feel welcome, breakfast was great for the price, and cooked to our liking. Nice selection of cereals and toast on offer, along with yoghurt and fruit, and fruit juices to choose from. Tea and coffee provided. Ideal base for exploring the local area's attractions. Great value stay.

Stayed in April 2024

Little dated in areas ..needs an upgrade

Good value

Stayed in April 2024

It wasn't very clean and is probably too large for them to maintain

The old manor house is great, the location is beautiful and the size of the room is huge

Stayed in March 2024

You get free access to gym,swimming pool etc and also breakfast. We stayed in different room this time and bed was a little uncomfortable but good value for money.

Stayed in March 2024

Good breakfast. Handy location for conference. Quiet, warm, comfortable room

Stayed in March 2024

We found it hard to locate the actual entrance to the hotel from the car parking area outside. The main door would benefit from an illuminated sign saying 'Reception'.

Room was clean and well presented and comfortable. Breakfast was also fine in a pleasant breakfast room with lots of choice. Our TV didn't work at first but staff rectified the situation very quickly.

Stayed in February 2024

A better taxi service. The location made Uber impossible to use

Within the hotel, all was good

Stayed in March 2024

For some reason it was £8.20 more for our stay than the original price ...don't know why this was.

We had read some poor reviews beforehand but my husband and I were quite pleased with our stay here.The room was large with a shower.Our room was a long way from reception but that wasn't really a problem.The breakfast was nice.We stayed for 2 nights.We would stay again.

Stayed in March 2024

Dated decor

The bed and bath were amazing and the breakfast was very nice

Stayed in March 2024

Nothing

Lovely old manor house hotel large rooms and great facilities cracking breakfast and even a pool

Stayed in February 2024

Shower was difficult to get right, required very small adjustments, either red hot or cold. Breakfast was ok but fried / poached eggs been sat there a while and gone hard.

Huge room (20) very comfortable bed, plenty tea & coffee, nice pool, jacuzzi, steam and sauna room

Stayed in March 2024

Not very mobility friendly. No lifts. Needs more thorough cleaning in rooms (lamp had so much dust on it)and particularly on stairs. The electric lighting is very dated and dodgy, ie takes time to come on and flicker!!! False smells ie air fresheners are not nice and very obvious, at least buy decent ones! The price reflected the flaws. Staff were friendly & breakfast was good.

The grounds are lovely.

Stayed in February 2024

Food not so good

Very good room; comfortable bed

Stayed in February 2024

The shower temperature dial wasn’t working properly but I didn’t mention it to the staff as was usually rushing out. They would probably have done something to fix it (or to show me how to use it if there was a knack to it) had I raised it.

The staff were wonderful, really friendly and helpful with any request, often going above and beyond :) I loved the old fashioned grandeur of the main building, the wood panelled walls, grand staircase, the full English breakfast and the setting. It is set back in a stunning part of Shropshire.

Stayed in February 2024

My 10 year old child was not allowed in the jacuzzi with me his mum.

Lovely food.

Stayed in February 2024

They didn't turn the heating in the room down at night, so it was so hot I hardly slept. Needs a TLC tefurb and attention to detail

Characterful building. Good leisure facilities.

Stayed in February 2024

The place needs a more thorough clean. Bathroom and taps have moulds. The communal areas are also dusty. I also sent messages to the hotel through Booking.com, but did not receive any response.

Staff are friendly and approachable

Stayed in February 2024

It’s a beautiful old place, but it is very tired. The decor and furnishings are from the 70’s and needs a lick of paint and a refurb. Having said that, don’t let this put you off. It’s a lovely place to stay.

Beautiful building and very friendly welcome and staff couldn’t do enough for you. Food in restaurant was lovely for evening meal. The price was so reasonable.

Stayed in February 2024

Bed was too hard, room was very warm at night, no obscure window in bathroom, shower temperature temperamental, gap at top of door which meant I could see the landing light most of the night.

The room, grounds, leisure facilities, friendly staff, variety in dining menu

Stayed in February 2024

The shower did not function correctly.

Breakfast, cooked to order, was superb. Dinner was excellent although servings could have been a little larger. Room was comfortable and the heated pool was excellent.

Stayed in January 2024

Customer service is poor. Staff around the breakfast time was not friendly and not welcoming at all.

The gym and pool

Stayed in January 2024

The decor in the annex part of the hotel is beginning to look a little dated.

Good leisure facilities.

Stayed in January 2024