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11 Alexandra Road, Blackpool, FY1 6BU, United Kingdom
17 July 2016
12 July 2016
눉Family room double bed had halogen lights above the bed that you could twist to change direction of the light.... My 20 year old daughter turned the light burning her hand and causing great discomfort and pain all night crying and running it under water. I touched the said light five mins later after it was switched off which was still scalding hot!! Pointed this out to manager in morning on departure who was rude and stated every light heats up!!! She did not touch the bulb night I add!! We were just pointing out that this could easily have been a small child in this family room who touched this light and just to add it caused serious discomfort for her driving the next four hours home!! No apology as she was in the wrong for touching it even although it's designed to move direction seemingly only to be turned when switched off.
눇Staff couldn't be friendlier until you point out something they did not like then attitude changed
12 July 2016
눉Manager is a control freak. On arrival we were told we had to choose our breakfast NOW,we couldnt wait till morning .we had 45 mins to have breakfast .8.45 till 9.30 or we WILL miss it. The breakfast itself was poor and reheated. A list of house rules followed... including no food in room,£6 charge per towel for any marked towels,a one minute late overstay penalty ... and on and on it went. Unpleasant and not very customer friendly.
눇Hotel is clean.
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