1 Suffolk Place, Westminster Borough, London, SW1Y 4HX, United Kingdom
#23 of 1,000 hotels in London
Guests' ChoiceBased on 150 hotel reviews
9.3Cleanliness
9.7
Comfort
9.8
Location
9.8
Facilities
9.5
Staff
9.6
Value for money
8.1
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 11, 2024
Barnaby
United KingdomThe only criticism is the bar area, where it seems very inefficient. We were in there 3 times and everytime was very slow to be initially seen even though they have lots of staff. Each time we had to prompt them to serve us as did people on neighbouring tables. Overall a fantastic hotel though.
It's a beautiful hotel. Full stop.
Stayed in March 2024
Reviewed: February 17, 2024
Williams
United KingdomThe only criticism was no tea and coffee facilities in the room
The staff were faultless,the hotel was very clean and comfortable the location was perfect. Unfortunately no time for breakfast as we had to leave early.
Stayed in January 2024
Reviewed: February 1, 2024
Jordi
SpainStaff, location and bedroom.
Stayed in January 2024
Reviewed: January 21, 2024
Roger
United Kingdomnothing
everything was perfect
Stayed in January 2024
Reviewed: December 29, 2023
Jan
NetherlandsThe breakfast is not ok the buffet is very small and the prices for the breakfast ist complete creasy ! And the lunch and Diner prices are perfectly ! This policy is 😡😡😡😡 The owner has to change this
Central place and super people who are working in the hotel
Stayed in December 2023
Reviewed: December 23, 2023
Rachel
United KingdomLiked everything.
Excellent service all round. Staff so attentive and helpful. Superb hotel.
Stayed in December 2023
Reviewed: December 11, 2023
Bernadine
United KingdomBreakfast disaster today. Instead of management being honest that things had gone wrong they were just rude. Not the waitress but restaurant manager and wasn’t taking responsibility for everyone’s breakfast being very late or in our case cold twice and the hollinaise sauce being inedible. The hotel price is very high so you should have perfection
Lovely bar, everything was of high standard
Stayed in December 2023
Reviewed: November 21, 2023
Laura
United States of AmericaWould have liked the ability to make coffee/tea on my room.
My room (a junior suite) was spacious and beautifully furnished. Breakfast menu and selection were excellent. The service, as expected based on other reviews, was also terrific.
Stayed in November 2023
Reviewed: November 20, 2023
Keren
AustraliaVat inc on website However I find its now been added to the final bill?
Breakfast was lovely & plenty offered Lovely sunlight room
Stayed in November 2023
Reviewed: November 2, 2023
Jackie
United KingdomUnderstated elegance, quiet, wonderful staff
Stayed in October 2023
Reviewed: November 1, 2023
Janey
AustraliaNothing
Beautiful rooms and lovely facilities
Stayed in October 2023
Reviewed: October 2, 2023
Anja
GermanySmall gym
Great location in Theatre district, newly refurbished rooms, nic eindost pool area with bar, great breakfast at Brumus
Stayed in September 2023
Reviewed: September 18, 2023
Renee
United States of AmericaThe bed was really comfortable and the decor lovely. The bathroom was also large and well appointed a big bonus. The location is just fabulous - on a quiet street next to all the action: Theaters, restaurants, shopping, museums, parks. Just fabulous!
Stayed in September 2023
Reviewed: August 5, 2023
Carrie
United States of AmericaCoffee was not easily found in the morning, and ultimately was disappointing.
Love Kit Kemp's style.
Stayed in August 2023
Reviewed: July 17, 2023
Nick
AustraliaBeautiful room. Great staff. Awesome location.
Stayed in July 2023
Reviewed: July 14, 2023
Alexis
United KingdomAnother fabulous Firmdale hotel, every member of staff we came across was so friendly and helpful.
Stayed in July 2023
Reviewed: July 12, 2023
Christie
United States of AmericaWomen at front desk was hard to understand and was not helpful due to a slight language barrier. She was nice, but need a more intelligent front desk person. That truly was the only negative.
Location was very nice. All the appointments/ bar restaurant, library, all common areas were decorated meticulously. Very very comfortable. Nice having water at bedside and pillow spray. Loved the tub!!! And warming towel holder.
Stayed in July 2023
Reviewed: May 30, 2023
Lindsey
United KingdomGorgeous hotel, staff were exceptional!
Stayed in May 2023
Reviewed: May 14, 2023
Anne
Irelanddecor was exceptional. very comfortable. staff were warm and friendly.
Stayed in May 2023
Reviewed: April 8, 2023
Nick
United Kingdomnothing
great location, we love Firmdale hotels and this didn’t disappoint
Stayed in April 2023
Reviewed: April 3, 2023
Kc
United Kingdomn/a.
Room was spacious, clean with good lighting.
Stayed in March 2023
Reviewed: March 20, 2023
Rayner
United KingdomNothing
The room was excellent. Well appointed, comfortable and a pleasure to enjoy.
Stayed in March 2023
Reviewed: March 19, 2023
Maria
CanadaHonestly, it was perfect.
This is my second time staying at the Haymarket. Location is perfect. Walking distance to many attractions. Room is super clean, large bathrooms, decor is beautiful. Beds and pillows are so comfortable. Everyone is very helpful. Afternoon tea and breakfast was very good.
Stayed in March 2023
Reviewed: March 3, 2023
Raymond
United KingdomAll good
5 Star
Stayed in March 2023
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