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Reviews of Heathlands Hotel

12 Grove Road, East Cliff, Bournemouth, BH1 3AY, United Kingdom

#60 of 72 hotels in Bournemouth

Guests' Choice

Review Score

Based on 5253 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.7

  • Location

    8.2

  • Facilities

    6.3

  • Staff

    7.6

  • Value for money

    6.8

  • Free WiFi

    5.3

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Showing 1 - 25

  • Reviewed: March 19, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Executive Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Some of the staff made me feel judged one, for being so young and two, for being vegetarian. Which made me feel awful.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    7.0
    Ok but would of liked a shower
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No water to shower in the morning.

    Clean tidy

    Stayed in March 2024

  • Reviewed: March 12, 2024

    5.0
    The stay was average (not too bad but not great.)
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no hand soap. It was not mentioned that you don’t clean rooms every day. Why are water drinking glasses placed in the toilet , face down? That seemed unsanitary and discouraged us to use them. The TV was not working properly.

    The bed was comfy and the place was clean.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    6.0
    Friendly staff
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was no way to adjust the heat in the room and it was like an oven. Went to open the windows only to find they were already being held open by mugs! Unbearable heat sadly.

    The staff were friendly and helpful. The rate for a double room was amazing and the hotel was clean.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    7.0
    Antonio, Jose (managers), reception staff and support staff were exceptional. Always professional, polite and friendly,
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Limited parking with a parking charge which does not guarantee a space.

    Adequate property, value for money, looking tired but in the process of renovating.

    Stayed in February 2024

  • Reviewed: March 8, 2024

    7.0
    Good value for budget travelers
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location

    Stayed in March 2024

  • Reviewed: March 5, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff very rude behind the desk shower didn’t work properly. Double bed was to small was always a loud banging noise and could hear which sounded like a washing machine. Room lights was very full so hard to see in our room at night. I would not recommend this hotel and definitely wouldn’t come back.

    The only thing that I really liked for the money was the entertainment and the location

    Stayed in March 2024

  • Reviewed: March 4, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking costs/ limited spaces at this hotel Additional costs for check out times which are listed as standard on site.

    Location to town Big room / clean and tidy

    Stayed in February 2024

  • Reviewed: March 1, 2024

    7.0
    Most enjoyable and a good vibe
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The bars shutting time was a bit early.

    Front of house staff were helpfull and friendly as was the rest of the staff. Nothing was a problem for them and was a good atmosphere sitting in the bar .

    Stayed in February 2024

  • Reviewed: February 26, 2024

    7.0
    Good value for money, comfortable room, onsite parking only £5 per day.
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 4 nights

    The plumbing. Unfortunately there was an issue with the toilet although it flushed well and wasn't one of the macerator ones we experienced at the hotel years ago, The pipes and cistern needed attention. Shower was hot but water flow could have been better, again issue with plumbing and age of hotel. Last couple of days was much busier and noisier, but I guess that is to be expected for it's value.

    We went in February 2024, fairly chilly time. Parking was easy, location is pretty good for the price of the hotel. Hotel is gradually getting a makeover as it used to look very tired and shabby on the ground floor - much improved now. Staff were very polite, room was upgraded to a suite which we didn't expect. Both radiators worked well for the size of the room. Plenty of buffet food in the restaurant considering we went at a quiet time to start with, they still made sure we didn't go without.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was uncomfortable

    Easy access, close to the beach

    Stayed in January 2024

  • Reviewed: February 23, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There wasn't any entertainment in the evening

    The staff was very helpful and very pleasant always friendly to talk to

    Stayed in February 2024

  • Reviewed: February 22, 2024

    6.0
    Ok
    • Business trip
    • Solo traveler
    • Executive Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I had a executive room , well so they call it , very clean but very tired, wallpaper peeling everywhere, Keep it open by bodging and cheap tarting up ,

    Typical Britannia hotel , lots of immigrants

    Stayed in February 2024

  • Reviewed: February 21, 2024

    7.0
    Can’t fault the hotel except the bed
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Only let down was the bed. Mattress not good. Felt al the springs

    Very clean room. Very clean hotel. Staff wonderful. Breakfast good.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No wifi in rooms

    Good location

    Stayed in February 2024

  • Reviewed: February 17, 2024

    5.0
    cheap and cheerful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    it could do with some renovation as it was dated

    it was a nice and clean hotel with no complaints

    Stayed in February 2024

  • Reviewed: February 14, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Staff miserable in general, otherwise okay

    Stayed in February 2024

  • Reviewed: February 12, 2024

    7.0
    Over all pleasant stay.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    • Paying for parking per night. • shower more power.

    Location

    Stayed in February 2024

  • Reviewed: February 7, 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night

    The price is reasanable .

    Stayed in December 2023

  • Reviewed: February 6, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel itself was quite old.

    Staff were very friendly and helpful. Bed was comfortable.

    Stayed in February 2024

  • Reviewed: February 5, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Was in a lot better condition to most Britania hotels

    Stayed in February 2024

  • Reviewed: February 5, 2024

    7.0
    Comfortable
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Very good value for money. Great location.

    Stayed in February 2024

  • Reviewed: February 4, 2024

    7.0
    Adequate for my needs but could have been better
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower not hot enough. Radiator needs repainting and spoils room image which is otherwise good. Spare blanket in the wardrobe would have been nice as it got chilly with only a thin duvet.

    Breakfast was good. Bed was comfortable.

    Stayed in February 2024

  • Reviewed: January 29, 2024

    5.0
    Very poor as people in room 101 were very noisy and rowdy all nite in and out slamming doors and arguing final straw was
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    My room was very bad it had a strange nicotine smell toilet and bathroom access via steps shower poor and plug didn’t work

    The outside of the property was ok no parking as party guest took spaces

    Stayed in January 2024

Showing 1 - 25

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