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Reviews of Heathrow Inn Hotel

140 Coldharbour Lane, Hayes, Hayes, Hillingdon, UB3 3HG, United Kingdom

#40 of 41 hotels in Hillingdon

Guests' Choice

Review score

Based on 1186 hotel reviews

4.2

Score breakdown

  • Cleanliness

    5.1

  • Comfort

    5.1

  • Location

    6.5

  • Facilities

    4.7

  • Staff

    6.4

  • Value for money

    5.3

  • Free WiFi

    6.4

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Showing 1 – 25

  • Reviewed: 11 March 2024

    3.0
    Cheap, and it shows
    • Leisure trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    Tiny bathroom, shower was rubbish, room was basic and shabby, constant banging and noise.

    Bed was ok

    Stayed in March 2024

  • Reviewed: 10 March 2024

    3.0
    Horrendous
    • Business trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 5 nights
    • Submitted via mobile

    The reception staff were incredibly rude and unwelcoming. The stairs were the only way up to the rooms and it was clear many people had struggled with their luggage up these stairs. Upon arrival to my hotel room door the lock and handle was pretty much broken leaving me sceptical about the security of my belongings. Inside the room the light was hanging off the ceiling, the flooring had multiple holes in, incredibly cold, the bathroom sliding door would not shut, the extractor fan didn’t work and as for the bed… it was the worst mattress I’ve ever slept in. No movement whatsoever completely uncomfortable. Resembles a slab of concrete. Avoid

    Easy access to get to and from work but that was about as good as it gets.

    Stayed in December 2023

  • Reviewed: 19 February 2024

    5.0
    nice hotel
    • Leisure trip
    • Couple
    • Double Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    shower not proper working or not good network of wifi

    all good

    Stayed in February 2024

  • Reviewed: 5 February 2024

    5.0
    It's cheap but a little disappointing
    • Family with young children
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Microwaved or reheated burger in restaurant. Warm beer. Had to go down to ask for the electricity to be put back on as it tripped. Kettle did not work! Also, to plug the kettle in, you have no choice but to move the wardrobe. The bed was very hard, like sleeping on the floor.

    The location and distance to the airport. The lady on the front desk was so friendly and welcoming. Free parking is available and very easy to access. Cheapest place around.

    Stayed in January 2024

  • Reviewed: 28 January 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Single en Suite with no Window
    • Stayed 1 night
    • Submitted via mobile

    Felt a little unsafe as the door handle / lock were broken on the room door, room was next to the kitchen bar so lots of noise and talking in the corridor until late at night.

    Cheap room close to Heathrow airport - good for early morning flight, so it served its purpose.

    Stayed in December 2023

  • Reviewed: 10 January 2024

    3.0
    Dirty bedsheets with hair plus cockroaches!!
    • Leisure trip
    • Solo traveller
    • Single en Suite with no Window
    • Stayed 1 night
    • Submitted via mobile

    Dirty bedsheets with lots of hair Cockroaches running around, a health and safety issue! The exhaust fan didn't work. Paid an extra £20 for another room which was also unclean with roaches Rude staff Would not recommend this hotel

    The location is good with shops around. Not far from Heathrow airport

    Stayed in January 2024

  • Reviewed: 3 January 2024

    5.0
    It is acceptable but not the best
    • Business trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    I have got wet towels.The kettle no connection to plug just on the floor

    Stayed in December 2023

  • Reviewed: 25 December 2023

    3.0
    Never again
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There was a hole punched in the door , the inside door handle held on by two screws , shower didn’t work , couldn’t fill kettle up as sink was tiny , only one pot of milk for apparently 3 people , window broke so was left open all night and as it’s a ground floor room in the midst of London is not very good at all Walls very very thin , had the noisiest family next door with the loudest kids , could hear every single word they spoke and it went on until gone 1 in the morning !!

    Good location

    Stayed in December 2023

  • Reviewed: 21 November 2023

    5.0
    If looking for clean cheap stay not too far from Heathrow then this will do
    • Leisure trip
    • Solo traveller
    • Single en Suite with no Window
    • Stayed 1 night

    Bed was very soft, shower very small

    Reception staff were friendly

    Stayed in October 2023

  • Reviewed: 16 November 2023

    4.0
    Wont be going back
    • Business trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    None

    None

    Stayed in October 2023

  • Reviewed: 13 November 2023

    4.0
    Was bad this time
    • Leisure trip
    • Couple
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Entering the room it was smelling by smoke cigarettes tv was already on like someone has been there no shower gel for shower tv remote was not working

    Stayed in November 2023

  • Reviewed: 13 November 2023

    4.0
    I won't be staying here again
    • Business trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 2 nights

    Staff were rude. Room was cramped. Room was overpriced.

    Location was ideal for my requirements. Transport links were great,

    Stayed in November 2023

  • Reviewed: 6 November 2023

    4.0
    Lesson learned to google reviews of hotel before booking.
    • Leisure trip
    • Family with young children
    • Family Room with Bath
    • Stayed 2 nights
    • Submitted via mobile

    No elevator. Stairway narrow with a turn in middle. Room was clean but bathroom had a musty smell. Shower did not operate properly. Bathroom door knob and lock broken. One member of our family witnessed mouse in room. Advertised minutes from airport but bus dropped us several blocks from our hotel and we had to walk with luggage for 3 adults and 2 small children in the dark evening hours. Breakfast was extra charge which would have been okay except it was cold and mostly inedible.

    Staff was friendly. Had a room large enough for family of five. There was bus service to the airport from in front of hotel between midnight and five am. (Unexpectedly no service to hotel from airport in evening). Hotel was quiet during our week night stay.

    Stayed in September 2023

  • Reviewed: 30 October 2023

    5.0
    Okay, cheap and close to airport
    • Leisure trip
    • Couple
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Its outdated and rough around the edges

    Close to the airport, free parking, cheap and near to a shop, nice staff, no fuss

    Stayed in October 2023

  • Reviewed: 30 October 2023

    3.0
    Location good, other things mid
    • Leisure trip
    • People with friends
    • Comfort Triple Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    Poor cleanliness, very cold as there was no access to heating in the room. Due to the cold, another guest asked for extra blankets which could not be provided as they weren't available. The light next to the bed, broke on touch, there were no bins to clean up after ourselves, the toilet would not flush unless forced. Three beds but only two power outlets to charge phones near the bed. If there were no staff at reception, there was no call button or bell to call a staff member. The beds were extremely firm and uncomfortable, the pillows were very soft and also uncomfortable

    Great location, walking distance to the shops, staff were friendly. Went to London for a wedding, the location was close to the hall. Good on-site parking

    Stayed in October 2023

  • Reviewed: 19 October 2023

    5.0
    Rooms/surroundings
    • Leisure trip
    • Family with young children
    • Double Room with Shower
    • Stayed 3 nights
    • Submitted via mobile

    The first room we got the first night of arrival wasn't good at all. Very cold, tiny and a sweaty floor. The hotel surroundings of both rooms we used were poorly cleaned with running water throughout the night from a nearby tank room!

    The staff at the front desk was friendly and helpful

    Stayed in October 2023

  • Reviewed: 18 October 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Single en Suite with no Window
    • Stayed 1 night

    Some of the staff rude. Said breakfast was included but was told it was 7.50 extra

    Bed waa very comfy

    Stayed in October 2023

  • Reviewed: 14 October 2023

    3.0
    Not what was advertised
    • Business trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Room was filthy, bedding contained stains & hairs. Water was seeping through the floorboards. The towel provided was dirty & the toilet didn’t flush properly.

    Location was handy

    Stayed in October 2023

  • Reviewed: 7 October 2023

    3.0
    Never again.
    • Leisure trip
    • Solo traveller
    • Single en Suite with no Window
    • Stayed 1 night
    • Submitted via mobile

    The room was smaller than a closet

    I had to beg for a pillow with the staff. The only positive was one staff member Jasmin was highly professional and assisted me.

    Stayed in October 2023

  • Reviewed: 3 October 2023

    3.0
    Was not happy at all
    • Leisure trip
    • Couple
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness and hygiene.

    Wasnt expecting the room will be in a mess. There was blood on the pillow case. Hairs in shower. Toilet and sink was not cleaned. Room looked dirty and not cleaned. Was very uncomfortable.

    Stayed in October 2023

  • Reviewed: 20 September 2023

    5.0
    Lower facilities
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Facilities very often.

    Location

    Stayed in September 2023

  • Reviewed: 17 September 2023

    5.0
    met my expectation
    • Leisure trip
    • Couple
    • Double Room with Shower
    • Stayed 1 night

    bigger size room

    convinient

    Stayed in September 2023

  • Reviewed: 15 September 2023

    3.0
    Poor
    • Business trip
    • Solo traveller
    • Single en Suite with no Window
    • Stayed 1 night
    • Submitted via mobile

    Shower wasn’t working. There were hairs on my sheet. Very noisy

    Stayed in September 2023

  • Reviewed: 9 September 2023

    3.0
    It was cheap and just somewhere to get our heads down before flying the following morning. Location was good, just expec
    • Leisure trip
    • Family with young children
    • Family Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    The room consisted of a double and 2 singles beds. Tiny TV, bathroom was less than desirable. Not the cleanest and the staff were miserable.

    Location to the airport was good

    Stayed in July 2023

Showing 1 – 25

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