140 Coldharbour Lane, Hayes, Hayes, Hillingdon, UB3 3HG, United Kingdom
#40 of 41 hotels in Hillingdon
Guests' ChoiceBased on 1201 hotel reviews
4.2Cleanliness
5.1
Comfort
5.1
Location
6.5
Facilities
4.7
Staff
6.4
Value for money
5.3
Free WiFi
6.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 29, 2024
Helen
United KingdomThe hotel is very run down, with poor provision for breakfast. No buffet breakfast was available. No milk for the coffee or tea in the room and no water available. I had to go to the local supermarket for some breakfast supplies.
The staff were freindly.
Stayed in March 2024
Reviewed: March 11, 2024
Dave
United KingdomTiny bathroom, shower was rubbish, room was basic and shabby, constant banging and noise.
Bed was ok
Stayed in March 2024
Reviewed: March 10, 2024
Mitchell
United KingdomThe reception staff were incredibly rude and unwelcoming. The stairs were the only way up to the rooms and it was clear many people had struggled with their luggage up these stairs. Upon arrival to my hotel room door the lock and handle was pretty much broken leaving me sceptical about the security of my belongings. Inside the room the light was hanging off the ceiling, the flooring had multiple holes in, incredibly cold, the bathroom sliding door would not shut, the extractor fan didn’t work and as for the bed… it was the worst mattress I’ve ever slept in. No movement whatsoever completely uncomfortable. Resembles a slab of concrete. Avoid
Easy access to get to and from work but that was about as good as it gets.
Stayed in December 2023
Reviewed: February 19, 2024
Saini
United Kingdomshower not proper working or not good network of wifi
all good
Stayed in February 2024
Reviewed: February 5, 2024
Tony
FranceMicrowaved or reheated burger in restaurant. Warm beer. Had to go down to ask for the electricity to be put back on as it tripped. Kettle did not work! Also, to plug the kettle in, you have no choice but to move the wardrobe. The bed was very hard, like sleeping on the floor.
The location and distance to the airport. The lady on the front desk was so friendly and welcoming. Free parking is available and very easy to access. Cheapest place around.
Stayed in January 2024
Reviewed: January 28, 2024
Stephanie
United KingdomFelt a little unsafe as the door handle / lock were broken on the room door, room was next to the kitchen bar so lots of noise and talking in the corridor until late at night.
Cheap room close to Heathrow airport - good for early morning flight, so it served its purpose.
Stayed in December 2023
Reviewed: January 10, 2024
Sureshkumar
United KingdomDirty bedsheets with lots of hair Cockroaches running around, a health and safety issue! The exhaust fan didn't work. Paid an extra £20 for another room which was also unclean with roaches Rude staff Would not recommend this hotel
The location is good with shops around. Not far from Heathrow airport
Stayed in January 2024
Reviewed: January 3, 2024
Joanna
United KingdomI have got wet towels.The kettle no connection to plug just on the floor
Stayed in December 2023
Reviewed: December 25, 2023
Louisa
United KingdomThere was a hole punched in the door , the inside door handle held on by two screws , shower didn’t work , couldn’t fill kettle up as sink was tiny , only one pot of milk for apparently 3 people , window broke so was left open all night and as it’s a ground floor room in the midst of London is not very good at all Walls very very thin , had the noisiest family next door with the loudest kids , could hear every single word they spoke and it went on until gone 1 in the morning !!
Good location
Stayed in December 2023
Reviewed: November 21, 2023
Faragher
AustraliaBed was very soft, shower very small
Reception staff were friendly
Stayed in October 2023
Reviewed: November 16, 2023
Michael
United KingdomNone
None
Stayed in October 2023
Reviewed: November 13, 2023
Evika
United KingdomEntering the room it was smelling by smoke cigarettes tv was already on like someone has been there no shower gel for shower tv remote was not working
Stayed in November 2023
Reviewed: November 13, 2023
Pravin
United KingdomStaff were rude. Room was cramped. Room was overpriced.
Location was ideal for my requirements. Transport links were great,
Stayed in November 2023
Reviewed: November 6, 2023
Lori
United States of AmericaNo elevator. Stairway narrow with a turn in middle. Room was clean but bathroom had a musty smell. Shower did not operate properly. Bathroom door knob and lock broken. One member of our family witnessed mouse in room. Advertised minutes from airport but bus dropped us several blocks from our hotel and we had to walk with luggage for 3 adults and 2 small children in the dark evening hours. Breakfast was extra charge which would have been okay except it was cold and mostly inedible.
Staff was friendly. Had a room large enough for family of five. There was bus service to the airport from in front of hotel between midnight and five am. (Unexpectedly no service to hotel from airport in evening). Hotel was quiet during our week night stay.
Stayed in September 2023
Reviewed: October 30, 2023
Charlotte
United KingdomIts outdated and rough around the edges
Close to the airport, free parking, cheap and near to a shop, nice staff, no fuss
Stayed in October 2023
Reviewed: October 30, 2023
R
United KingdomPoor cleanliness, very cold as there was no access to heating in the room. Due to the cold, another guest asked for extra blankets which could not be provided as they weren't available. The light next to the bed, broke on touch, there were no bins to clean up after ourselves, the toilet would not flush unless forced. Three beds but only two power outlets to charge phones near the bed. If there were no staff at reception, there was no call button or bell to call a staff member. The beds were extremely firm and uncomfortable, the pillows were very soft and also uncomfortable
Great location, walking distance to the shops, staff were friendly. Went to London for a wedding, the location was close to the hall. Good on-site parking
Stayed in October 2023
Reviewed: October 19, 2023
Joseph
DenmarkThe first room we got the first night of arrival wasn't good at all. Very cold, tiny and a sweaty floor. The hotel surroundings of both rooms we used were poorly cleaned with running water throughout the night from a nearby tank room!
The staff at the front desk was friendly and helpful
Stayed in October 2023
Reviewed: October 18, 2023
Darren
United KingdomSome of the staff rude. Said breakfast was included but was told it was 7.50 extra
Bed waa very comfy
Stayed in October 2023
Reviewed: October 14, 2023
Benjamin
United KingdomRoom was filthy, bedding contained stains & hairs. Water was seeping through the floorboards. The towel provided was dirty & the toilet didn’t flush properly.
Location was handy
Stayed in October 2023
Reviewed: October 7, 2023
Gutierrez
United KingdomThe room was smaller than a closet
I had to beg for a pillow with the staff. The only positive was one staff member Jasmin was highly professional and assisted me.
Stayed in October 2023
Reviewed: October 3, 2023
Karine
United KingdomCleanliness and hygiene.
Wasnt expecting the room will be in a mess. There was blood on the pillow case. Hairs in shower. Toilet and sink was not cleaned. Room looked dirty and not cleaned. Was very uncomfortable.
Stayed in October 2023
Reviewed: September 20, 2023
Gowri
United KingdomFacilities very often.
Location
Stayed in September 2023
Reviewed: September 17, 2023
Govind
United Kingdombigger size room
convinient
Stayed in September 2023
Reviewed: September 15, 2023
Sophie
ThailandShower wasn’t working. There were hairs on my sheet. Very noisy
Stayed in September 2023
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