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Dovedale Cl. Hele Valley Holiday Park, Hele Bay, Ilfracombe, EX34 9RD, United Kingdom
26 July 2015
23 July 2015
눉The central heating was not available, also cupboard where the boiler is located is locked. The weather had not been brilliant prior to our visit, quite cold early morning or late evening. Enquired at reception why this is not available we pay tariff for caravan with all the services included, we were not aware the heating would not be available. We were advised when weather gets warmer the boilers in caravan are turned off to conserve energy. It was agreed the boiler would be turned back on Tuesday morning for 2 hr period early morning (6-8 am) and 2 hr period evening (8-10 pm). The boiler was eventually switched back on Wednesday, 24th June mid-morning after a further 2 requests. The terms and conditions did not mention the heating would not be available at certain times. There is a clause : if you have any specific requirements please advise. I did not think heating was a specific requirement Advise prospective visitors enquire if heating boiler is switched on prior to them booking to save upset on arrival. There is no shop on site although morning papers are available at reception. Supermarket within 10 minute drive from site ask for directions at reception.
눇The Holiday park is situated in beautiful wooded valley, pleasant peaceful, flowering areas, statues, solar lighting, wildlife, which is kept very clean and tidy. Staff very polite, cheerful and helpful with information about Ilfracombe and surrounding areas. Our Finch caravan was very comfortable, and well equipped. Mixed accommodation available, static caravans, lodges, cottages. Some of these have either hot-tubs or saunas or even both. Further down the park touring pitches available for motorhomes and tents A well-stocked tourist literature stand in reception. Ask about places to eat..
23 July 2015
눇Amazing accommodation lots of little touches that really made our visit a pleasurable one
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