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Reviews of Hellaby Hall Hotel; BW Signature Collection 4 stars

Old Hellaby Lane, Hellaby, Hellaby, S66 8EX, United Kingdom

#1 of 2 hotels in Hellaby

Guests' Choice

Review score

Based on 1819 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.5

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    7.9

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 28 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The cut chips!!!

    The hotel was very good value for money. Staff were very friendly helpful and welcoming and the room was good and clean. There was a mistake on the restaurant ordering of one meal but the staff dealt with it very professionally apologising and putting it right.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    9.0
    First day of retirement.
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Service very slow in the restaurant, but the food was delicious.

    Great staff, lovely quiet room, good health and leisure facilities, some nice quiet seating areas within the hotel.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The time waiting for meals in the restaurant.

    The room was absolutely brilliant. Beautiful gardens.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The staff really made the stay - nothing too much trouble really friendly and bright - in particular Michael a Manager really looked after us.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    9.0
    Very comfortable stay with amazing friendly staff.
    • Leisure trip
    • Couple
    • Deluxe King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not so much a dislike - would like to see a little more choice for continental breakfast

    Friendly, comfortable with a good restaurant for the evening.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Wish all hotels were like this
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 1 night

    Shame jacuzzi cold and on a timer which meant you sometimes had to wait a bit for the bubbles to appear. Would have like to see better quality tea/coffee/milk options particularly more environmentally aware packaging. Handles on the windows are the same as supplied with my summerhouse, and are falling apart so difficult to open and close windows. Window panes had a lot of water on them. Would have been a big bonus to be able to go into the original building, as I like old buildings, but guess that’s kept for weddings.

    The 20m indoor swimming pool, sauna, steam room. Good car parking (and free!). The house is in a nice setting. Away from main road but close to motorway connections, McD, supermarket. Room nicely decorated, good size double bed. There was a full-size bath….great for a relaxing soak to get rid of muscle pain - showers can’t do that. Didn’t have any meals so can’t comment on the food. Would definitely go back.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    9.0
    Very pleasant overall.
    • Leisure trip
    • Solo traveller
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I booked through booking.com so it was rather pricey as I had booked for two people but had to cancel one bed and wasn’t offered any discount. I didn’t know either that as I was attending the East Pennines Convention hall I could have had discount. I’ll book direct next time. Pillows could do with an upgrade.

    Breakfast wasn’t included. Lovely clean room, beds and bathroom. All round very good hotel. Plenty of tea and coffee etc. Wish I had time to go to the pool.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    9.0
    Very impressed with the facilities and the friendly staff.
    • Business trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Lovely charming hotel

    Stayed in March 2024

  • Reviewed: 14 March 2024

    7.0
    OK
    • Leisure trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 1 night

    very large fried slabs of potato that were described as chips

    OK

    Stayed in March 2024

  • Reviewed: 13 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night

    Rooms a little dated.

    Very friendly staff.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    9.0
    Lovely weekend
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Can't say that we didn't enjoy ourselves, but the pool and jacuzzi was far too cold for us, we had to get out, which was a shame.

    The staff were all lovely and nothing was too much trouble. The breakfast was very good, a really good selection of different things, the cooked breakfast was spot on.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    8.0
    lovely hotel,would stay again if in area only
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 1 night

    restaurant and drinks pricey

    breakfast great

    Stayed in February 2024

  • Reviewed: 3 March 2024

    9.0
    Lovely comfortable, clean rooms. Lovely hotel.
    • Leisure trip
    • Couple
    • Small Double Room - Non-Smoking
    • Stayed 1 night

    The room was very clean and comfortable. Staff were very nice. We only stayed for one night but there is the opportunity to use the spa facilities if you want to. Lovely relaxed feel about the place. Would definitely stay here again.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    9.0
    Nice staff good location excellent food
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Nice staff good food

    Stayed in February 2024

  • Reviewed: 2 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Car park too far from reception, almost need a shuttle bus.

    Comfortable hotel, friendly staff good choice for breakfast.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    7.0
    Lovely hotel - let down by a member of staff. First impressions count.
    • Leisure trip
    • Family with young children
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Initial reception wasn't the best from receptionist. ( an Irish speaking young woman) who needs customer service training. The disabled parking at front of hotel could be better signposted on entry to avoid parking in leisure facility and then my mum had to struggle to walk to hotel reception area. Where we saw disabled parking. I was told I had not paid when I had,( thankfully her colleague helped) and i had proof of this. Then told we were in a room on 2nd floor when I'd specifically booked a disability friendly ground floor room with wet room. I had emailed before with my requests. I was told they'd responded and then that I hadnt confirmed ! However i had email proof of the accommodation requested and agreement! No apology for this error.Not a great start. However this improved with rest of staff. One lady Diane was helpful.

    Lovely food Restaurant had lovely views Some friendly staff and helpful if asked Comfortable room, disability friendly Enjoyed pool and jacuzzi facilities Good location for our needs Quiet and slept well

    Stayed in February 2024

  • Reviewed: 20 February 2024

    9.0
    Mother and daughter relaxation break before birth of baby in June.
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 2 nights

    Nothing to dislike. Everything was as described. Maybe evening meal could be slightly cheaper and less 'posh', though that's probably a personal thing as we're not used to 4 star luxury !

    Lovely big rooms, comfortable beds, excellent shower and fabulous breakfast. We were watching rabbits in the grounds whilst eating breakfast. We couldn't fault any part of the hotel or its facilities. We didn't use any of the spa facilities so cannot comment on them. However, daughter loved the swimming pool, sauna and spa.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Small Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Car park was over the road which wasn't too bad if you only had a small amount of luggage

    Room was lovely and spacious

    Stayed in November 2023

  • Reviewed: 19 February 2024

    7.0
    Lovely place to spend an overnight stay with a fantastic restaurant and friendly staff.
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Internet intermittent and not working next morning, TV not working.

    Look of stately mansion part of hotel, excellent food in restaurant, convenience of location.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Small Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast, pool and gym

    Stayed in February 2024

  • Reviewed: 16 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Small Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool was at a very low temperature and so was the jacuzzi. Great and cool if you're going for an intensive swimming session. Not so great for families to enjoy a little fun and relaxation. . The overall temperature of the pool area and changing rooms was very cold after leaving the pool and didn't provide the relaxing atmosphere we were expecting which was a real shame as this was one of the main reasons we booked this hotel. The hair products provided in the room are of very very very poor quality and left mine and my daughters hair in the worst condition, to the point I gave up trying to brush until we got back home and could sort it out.

    Comfortable clean room. Beautiful place overall. The staff were exceptional. We had an issue with the room which lead to a terrible night's sleep but all was done to ensure we were happy and comfortable as soon as the staff were made aware. The young man at the leisure reception was great with us too. 5*staff 😁

    Stayed in February 2024

  • Reviewed: 16 February 2024

    8.0
    Comfortable and could do my rowing training
    • Solo traveller
    • Executive King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A bit difficult to find at night. Sat nav sent me to the middle of an industrial estate.

    Convenient location Comfortable room Rowing erg in gym

    Stayed in February 2024

  • Reviewed: 15 February 2024

    8.0
    A lovely hotel with great food and lovely staff.
    • Business trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The spa. As it was a business stay the spa was a bonus but the facilities were poor. Cold pool, cold jacuzzi, cold changing rooms and cold showers!

    Quaint hotel. Loved it

    Stayed in February 2024

  • Reviewed: 14 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Executive King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pool and jacuzzi cold

    Friendly helpfull and welcoming staff Lovely spacious rooms Hotel exceptionally clean Great location Nice facilities Amazing food

    Stayed in February 2024

Showing 1 – 25

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