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  5. Reviews of The Hermitage Hotel - OCEANA COLLECTION

Reviews of The Hermitage Hotel - OCEANA COLLECTION 4 stars

Exeter Rd, Bournemouth, BH2 5AH, United Kingdom

#49 of 72 hotels in Bournemouth

Guests' Choice

Review score

Based on 2163 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.5

  • Location

    9.3

  • Facilities

    6.9

  • Staff

    8.1

  • Value for money

    6.7

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 28 March 2024

    7.0
    We enjoyed our stay breakfast good , would prefer a better room
    • Leisure trip
    • Couple
    • Compact Twin
    • Stayed 2 nights
    • Submitted via mobile

    Tv didn’t work X2 lights didn’t work

    Good position

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    Very nice and relaxing
    • Leisure trip
    • Couple
    • Compact Double
    • Stayed 2 nights
    • Submitted via mobile

    The cleaning of the dining room could be better , found chairs getting dirty

    All very good

    Stayed in March 2024

  • Reviewed: 18 March 2024

    7.0
    Comfortable good location for town and beach.
    • Leisure trip
    • Couple
    • Compact Double
    • Stayed 1 night
    • Submitted via mobile

    Missing a gym .. but you can go to a sister hotel to use

    Good location for beach and town

    Stayed in March 2024

  • Reviewed: 14 March 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Compact Double
    • Stayed 1 night
    • Submitted via mobile

    Noise early on a Sunday morning not great sounded like drilling through wall's!

    Comfortable room well equipped for an overnight stay , good bar area

    Stayed in February 2024

  • Reviewed: 13 March 2024

    6.0
    Not what I remembered from 7 years ago when I last stayed there.
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 3 nights

    Didn't realise there was a parking fee. Advised if i had booked through the hotel direct the rates would have been lower and no parking fee. Dinner was terrible. Surcharge for steak which was dry and tough. Fish was overdone. Renovations carried out but not advised on reception when checking in. No hot water one afternoon due to renovations. No offer of a partial refund for this either

    Location was good and the room was comfotable. Breakfast excellent. Staff very pleasant and helpful

    Stayed in March 2024

  • Reviewed: 7 March 2024

    8.0
    Will come again
    • Leisure trip
    • Couple
    • Suite with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Building work going on right next to our window

    On site parking, opposite the BIC, lovely room, helpful staff

    Stayed in March 2024

  • Reviewed: 5 March 2024

    8.0
    Pleasurable, clean, would recommend
    • Leisure trip
    • Couple
    • Compact Double
    • Stayed 1 night
    • Submitted via mobile

    I thought breakfast was quite expensive as the local town is only a 5 min walk we went some were else for better value.

    Very close to the beach and BIC good value for money on rooms! Very clean and staff were very friendly and accommodating! Very pleased with our stay here!

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    My friend and I thoroughly enjoyed our stay. Thank you.
    • Leisure trip
    • Group
    • Compact Twin
    • Stayed 2 nights
    • Submitted via mobile

    The pillows were too hard. Would benefit from a mini fridge.

    Breakfast was excellent. Location was excellent. Staff friendly and helpful.

    Stayed in March 2024

  • Reviewed: 25 February 2024

    8.0
    Very friendly, very comfortable bed, nice breakfast
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Very limited parking spaces which were even less due to a skip and work vans taking up spaces due to renovation work

    Helpful friendly staff . Great location.

    Stayed in February 2024

  • Reviewed: 18 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Compact Double
    • Stayed 1 night
    • Submitted via mobile

    No hot water, had to move rooms

    Helpful staff

    Stayed in February 2024

  • Reviewed: 18 February 2024

    6.0
    Considering it’s a 4 star it’s quite dated. We had wallpaper hanging off our walls & stained towel
    • Leisure trip
    • Group
    • Compact Twin
    • Stayed 1 night
    • Submitted via mobile

    The fire alarm going off 4 times, Upstairs guests sounding like they were doing wrestling moves off their bed until 4am and Then building work going on in the room below us. Sounded like wallpaper scraping and banging around from 8am on a Sunday morning.

    The breakfast was probably the best bit!

    Stayed in February 2024

  • Reviewed: 18 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Compact Double with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The parking area was tight, limited in number of spaces and it was frustrating to have to pay £14 to park on top of the cost of the room. The shower in our room was poor and difficult to get a reasonable temperature for the water. The bed was a small double and the mattress was bouncy. Felt unstable on the edge of the mattress and likely to fall off.

    The staff were very professional and clearly well trained.

    Stayed in February 2024

  • Reviewed: 15 February 2024

    6.0
    Would return but not the cleanest
    • Leisure trip
    • Couple
    • Compact Double
    • Stayed 1 night
    • Submitted via mobile

    Not clean

    Location

    Stayed in February 2024

  • Reviewed: 15 February 2024

    8.0
    Excellent break away for a couple of days
    • Leisure trip
    • Couple
    • Compact Double with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    Near to all the facilities Clean tidy Excellent staff Excellent service Nothing to much trouble

    Stayed in February 2024

  • Reviewed: 7 February 2024

    8.0
    Excellent location, close to the beach with all the amenities you could need!
    • Leisure trip
    • Couple
    • Compact Double
    • Stayed 1 night

    Nothing!

    The location was spot on, right in front of the beach and opposite the live music venue we were visiting for. A little walk down to restaurants, cafes and shops and easy enough to reach.

    Stayed in January 2024

  • Reviewed: 5 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Compact Double
    • Stayed 1 night
    • Submitted via mobile

    The cold tap on the basin in room 308 did not turn on at all. We did advise of this before 6pm and were told it was working okay after 6.50pm. Husband tried again and it still would not turn on. We were also charged a supplement for a cheese plate for sweet but my husband ordered the blueberry cheesecake. Due to time if an event I was attending we did not say anything at that time.

    Love the hotel, staff and position

    Stayed in February 2024

  • Reviewed: 31 January 2024

    7.0
    We enjoyed the stay it was a weekend away for our 50th anniversary the staff were curious and very
    • Leisure trip
    • Family with young children
    • Compact Double
    • Stayed 2 nights
    • Submitted via mobile

    There was no entertainment on the premises

    We didn't have breakfast on the Sunday we paid for it but didn't fancy it so we went on our way no chance of a re bate

    Stayed in January 2024

  • Reviewed: 23 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Compact Double
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was cold

    Stayed in January 2024

  • Reviewed: 10 January 2024

    7.0
    Lovely hotel, great location shame about a single guess ruining it.
    • Leisure trip
    • Group
    • Compact Double
    • Stayed 1 night
    • Submitted via mobile

    That was rudely awaken by another guest at 2am and because the hotel security or cctv didn’t pick it up, was made to feel like it didn’t happen.

    How close was to all local amenities

    Stayed in November 2023

  • Reviewed: 22 December 2023

    7.0
    Nice break, would stay again when in the area.
    • Leisure trip
    • Couple
    • Compact Double
    • Stayed 1 night

    Parking a bit pricey.

    Staff friendly. Room comfortable and good dining bar area.

    Stayed in December 2023

  • Reviewed: 21 December 2023

    6.0
    Good location but expensive if you have a dog.
    • Leisure trip
    • Couple
    • Compact Twin
    • Stayed 2 nights

    £20 per night for our dog which is a LOT more than most other hotels + £14 per night parking all which added £68 to our bill.

    Room a little small but clean and comfortable. Breakfast ok

    Stayed in December 2023

  • Reviewed: 19 December 2023

    8.0
    Warm welcome clean comfortable rooms
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant wasn’t open

    The staff

    Stayed in November 2023

  • Reviewed: 18 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Compact Double
    • Stayed 2 nights
    • Submitted via mobile

    Location good,service good and breakfast good.

    Stayed in December 2023

  • Reviewed: 17 December 2023

    8.0
    Central hotel
    • Leisure trip
    • Family with young children
    • Compact Double
    • Stayed 1 night
    • Submitted via mobile

    The comfort rooms need modernising. The shower over the bath was very poor, with little pressure and it took five minutes before any hot water came out. Lots of tea and coffee sachets but hardly any milks! I appreciate you can ask for extras but it is a nuisance. It is unusual to still have a double bed in a room, not a problem for us, but most people are used to king size now. We were aware of this when booking. The TV was very small. The drinks in the bar are rather dear.

    The position of this hotel is ideal for Bournemouth Town centre and the beaches. The staff are polite and helpful. The food is good. The rooms are very warm but fans are provided. Everywhere was very clean. The toiletries in the bathroom were nice. There were lots of tea and coffee sachets with nice biscuits and bottles of water.

    Stayed in December 2023

Showing 1 – 25

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