Some town centre late night out side noise as was weekend

Hotel decor slightly faded and refurb work happening whilst there. This was unobtrusive and did not impact our good experience. The hotel reception staff are all excellent ambassadors for the Hermitage ,particularly Ali! Their welcoming pleasant, informative presence is a credit to the hotel, All waiting,bar staff etc most pleasant and helpful. Breakfast and Sunday lunch was top notch in every way! Ignore the slightly faded image as this is being improved, Location for town centre is great,All the points I have just mentioned have us a most enjoyable 3night stay . Will visit again later this year

Stayed in April 2024

Our room was very tired, our view was a skip and scaffolding. When I ran a bath water came out brown. Cleaning cloth left in room. Hotel generally out of date

Location and parking good ate dinner at hotel which was good.

Stayed in April 2024

Expensive bar.

Good food , great position

Stayed in April 2024

Parking on site was a priority. There was no mention of a £14 a day charge until AFTER I had booked 'non-refundable' accommodation - we would have stayed further out from the Seafront had I known prior to booking..... apparently if you book with the hotel direct there is no charge for parking!! The staff were all pleasant but the service was very hit and miss. I chose to have a dessert whilst in the Bar area and was presented with a knife and fork instead of a spoon!! Newspapers were requested for each day of our stay but only arrived on the first morning.. We were asked at Reception to book a time for dinner but our reservation was missing on arrival at the Restaurant. I know we booked a small double which was more than adequate but I was not expecting a dingy view of the fire escape! The Bathroom was clean and nicely decorated however the cistern handle was loose as was the Shower Holder

Breakfast - there was a good choice both hot/cold and vegan Bed with a firm mattress - very comfortable with a choice of pillows Free Wifi - had a good coverage Lounge Area - Light, Bright and welcoming Reception - Warm welcome Right next door to NEO restaurant which is superb. Great food and great service.

Stayed in April 2024

Free Parking would be nicer

Reception was pleasant

Stayed in April 2024

The hotel is in the middle of an extensive refurbishment. This did not detract from our stay. However, as we were in one of the unmodernised rooms, it is very tired. The room itself was large but the bathroom was small, with a shower over the bath. And just generally a bit dated. We look forward to returning to one of the modernised rooms when they are completed.

The location is great - especially when visiting the BIC or The Pavillion. There is ample parking and the staff are very friendly, helpful and welcoming. The bedroom was large (with a view of the sea).

Stayed in April 2024

Prefer bathroom with walk in shower.Easier for us more elderly. We know hotel is under a major refurbishment programme so could happen to what was our room.

Room, view, facilities, food, staff!

Stayed in April 2024

Shower above the bath was pathetic

Check in process was straight forward

Stayed in April 2024

Cold fried eggs and bacon

Location lovely

Stayed in April 2024

The property advertised that it was pet friendly. Although they did allow our dog. They had incredibly strict rules of not allowing the dog to be unattended in the room even though we had a crate for our dog (which made activities minimal has having to bring the dog everywhere) We have been to previous hotels which have been pet friendly and they showed this from the moment you stepped into the hotel. e.g having a dog station with the essentials such as water/ water bowl, poo bags, treats and even an information leaflet on the best places to walk the dog as well as emergency vet locations. This isn’t something that we received at the Hermitage. There was a massive feeling of reluctancy of having our dog from the moment we stepped into the hotel.

Location was fantastic. All the staff were friendly. The room was amazing. Parking was good.

Stayed in March 2024

Location

Good hotel

Stayed in March 2024

Tv didn’t work X2 lights didn’t work

Good position

Stayed in March 2024

The cleaning of the dining room could be better , found chairs getting dirty

All very good

Stayed in March 2024

Missing a gym .. but you can go to a sister hotel to use

Good location for beach and town

Stayed in March 2024

Noise early on a Sunday morning not great sounded like drilling through wall's!

Comfortable room well equipped for an overnight stay , good bar area

Stayed in February 2024

Didn't realise there was a parking fee. Advised if i had booked through the hotel direct the rates would have been lower and no parking fee. Dinner was terrible. Surcharge for steak which was dry and tough. Fish was overdone. Renovations carried out but not advised on reception when checking in. No hot water one afternoon due to renovations. No offer of a partial refund for this either

Location was good and the room was comfotable. Breakfast excellent. Staff very pleasant and helpful

Stayed in March 2024

Building work going on right next to our window

On site parking, opposite the BIC, lovely room, helpful staff

Stayed in March 2024

I thought breakfast was quite expensive as the local town is only a 5 min walk we went some were else for better value.

Very close to the beach and BIC good value for money on rooms! Very clean and staff were very friendly and accommodating! Very pleased with our stay here!

Stayed in March 2024

The pillows were too hard. Would benefit from a mini fridge.

Breakfast was excellent. Location was excellent. Staff friendly and helpful.

Stayed in March 2024

Very limited parking spaces which were even less due to a skip and work vans taking up spaces due to renovation work

Helpful friendly staff . Great location.

Stayed in February 2024

No hot water, had to move rooms

Helpful staff

Stayed in February 2024

The fire alarm going off 4 times, Upstairs guests sounding like they were doing wrestling moves off their bed until 4am and Then building work going on in the room below us. Sounded like wallpaper scraping and banging around from 8am on a Sunday morning.

The breakfast was probably the best bit!

Stayed in February 2024

The parking area was tight, limited in number of spaces and it was frustrating to have to pay £14 to park on top of the cost of the room. The shower in our room was poor and difficult to get a reasonable temperature for the water. The bed was a small double and the mattress was bouncy. Felt unstable on the edge of the mattress and likely to fall off.

The staff were very professional and clearly well trained.

Stayed in February 2024

Not clean

Location

Stayed in February 2024