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North Hyde Lane, Hounslow, TW5 0EP, United Kingdom
February 17, 2015
눉Not a major issue but there was a lack of information about the hotel available in the hotel eg restaurant opening times, facility details etc etc.
눇Food - excellent, especially as I have special food requirements, nothing was too much trouble and portion sizes were good.
February 12, 2015
눇How relaxed it made me.
February 5, 2015
눉Watch out for 'hidden charges'. After signing-off chitties for items to be charged to my room, service costs and gratuities were added afterwards without my approval. Also, I booked a B & B rate and breakfast was added to my bill. The hotel did remove these items and apologised. Further, English was not the first language of many staff. Often it was difficult for the hotel staff to understand my complaints.
눇Bedroom was very comfortable and a good size. The quality of the food served for both dinner and breakfast was good. On the whole, hotel staff were amicable and one felt that they wanted to give good service.
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