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Tarporley Road, Whitchurch, SY13 4HA, United Kingdom
10 April 2016
7 April 2016
눉A bit too expensive to say it didn't include breakfast. No information given regarding facilities when checking in.
눇Beautiful room, very clean and spacious. The bed was amazingly comfy and the shower was fantastic!
1 April 2016
눉I was the best man of a wedding which was taking place from the 27th to the 29th of March. When i reached the hotel, i was confronted by a member of staff which she said that the rooms were not ready to be checked in, as the cleaners were running behind. I'd spoken to someone at the hotel two days before, who explained that you can check into the hotel after 14:00. We got to the hotel at 15:00... Once checking in (finally) the gentleman behind the counter charged me an extra £20 more than what was quoted on booking.com, and subsequently had to refund me. He then handed me a room key and didn't even tell me the room number. The gentleman behind the counter was very rushy and continually rude to me and members of my family. They'd even messed up other members of the family room reservations. They'd booked 3 rooms, when they were supposed to book 15. Once getting into the room, the room was absolutely covered in dust and carpets were stained. In regards to the bed, i would have preferred to have spent a night in a cave on a hard rock than spending the night in the bed. The shower head was hanging off the wall and the bath took 10 minutes to heat up. Myself and my partner paid £20 for the breakfast. What we received for that was: Half a piece of bacon One sausage Beans Hash brown In regards to beer prices, please please please use the bar at worse case scenarios. A double vodka and fizzy soda, and a glass of wine came to £19.55. A round of beers for 4 people came to £25. We worked this out to be around a markup margin of 115% market average. Absolute rip off! We paid in total £226 for 2 nights. I have paid less than that in the past and been much more happier with the customer service (staff) and accommodation. Please use this hotel at your own discretion. The staff are ill trained and ill mannered. The facilities are unclean and limited. The breakfast is small proportioned and overpriced. The alcohol prices are enough to make you not drink at...
눇The only thing that we liked about the room/hotel was the shower pressure and enclosure. Even then, the shower head was hanging off the wall.
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