Newborough Road, Burton upon Trent, DE13 9PD, United Kingdom
#11 of 34 hotels in Burton upon Trent
Guests' ChoiceBased on 1261 hotel reviews
8.4Cleanliness
8.9
Comfort
9.0
Location
8.8
Facilities
8.8
Staff
8.9
Value for money
7.9
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Jason
United KingdomAt this price point I would expect better quality coffee in the bedroom and a complimentary sweet snack and bottled water. The bar was poorly stocked. My first two choices from the drinks menu; a bottle of Peroni and a pint of Aspalls were not available
The bedrooms were excellent. Good size, Very comfortable King Size bed. Excellent bathroom with quality toiletries. The communal areas were interesting. The quality of food was excellent; breakfast and dinner
Stayed in April 2024
Reviewed: April 11, 2024
Fadia
LebanonThe bed and pillow was not comfy
Stayed in April 2024
Reviewed: April 11, 2024
Samantha
United KingdomPubic hair in the bathroom, Shower blocked and flooded Fire alarm went off at 10pm
Presentation, music in reception Staff attentive to needs Staff acted quickly on complaints
Stayed in April 2024
Reviewed: April 1, 2024
Paul
IrelandDinner menu is very expensive and not amazing
Amazing facilty Spotlessly clean Very friendly and helpful staff
Stayed in March 2024
Reviewed: March 30, 2024
Doug
United KingdomN/A
My second visit. Superb setting, excellent ties to the English national team, great facilities.
Stayed in March 2024
Reviewed: March 21, 2024
Natasha
United KingdomModern clean restful
Stayed in February 2024
Reviewed: March 16, 2024
Kieran
United KingdomThe bed wasn't the most comfortable and very noisy when moving about 😬 Aircon turned off during the night as Nd heating kicked in meaning the room was very hot
Beautiful location and amazing to be surrounded by so much England memorabilia etc.
Stayed in March 2024
Reviewed: March 12, 2024
Duncan
United KingdomFood - Both Breakfast and dinner -really bad quality food, worse than school dinners!
room was and spacious Hotel was impressive in size
Stayed in March 2024
Reviewed: March 11, 2024
Emma
United KingdomI had terrible trouble with the app for charging my car but I appreciate this is outsourced to another company.
I stayed overnight with my son who is 13 with additional needs (prader-willi syndrome). I visited the night before and met Sarah Thomas (I think) at reception who was so helpful and booked me into the restaurant and showed me round. My son likes the lifts and talking to people which can be difficult when you are busy, but all your staff were really patient - and I'm really grateful - thank you.
Stayed in March 2024
Reviewed: March 11, 2024
David
United KingdomI didn’t like the time it took for our dinner to arrive after ordering it, for the price you pay for dinner it took over a hour for food to arrive. But the food was nice when it got to us
Amazing place and hotel
Stayed in March 2024
Reviewed: March 9, 2024
Michael
United KingdomHadn’t updated details from booking.com so check in took longer than it should have.
Location and friendliness of staff. Breakfast was great!
Stayed in March 2024
Reviewed: March 4, 2024
Graeme
United KingdomNo coffee, tea in room facility.
Huge bed, secure accommodation access onto corridor, quiet good selection of TV channels.
Stayed in February 2024
Reviewed: February 24, 2024
Katie
United KingdomThere were dirty towels and dressing gowns left in the wardrobe from previous guests. The drain in the shower didn’t work very efficiently and the tray started to fill. The sink also had a large crack in it.
Breakfast was delicious, great choice and staff lovely. Facilities were fab and made the stay. Loads of parking and we were able to walk around the grounds. Good and drink reasonable prices too.
Stayed in February 2024
Reviewed: February 4, 2024
Ben
United KingdomBeing woken up at 6am from the hotel phone ringing. Which scared the life out of us. When answering nothing was said. We did not ask for a wake up call. Staff were very apologetic.
The location was very nice, the choice of tv channels was excellent. Staff very helpful and friendly.
Stayed in February 2024
Reviewed: January 29, 2024
Matthew
United KingdomSpace, location and style
Stayed in January 2024
Reviewed: January 28, 2024
Martin
United KingdomBar staff not very good
Hotel was quite nice
Stayed in January 2024
Reviewed: January 28, 2024
Jason
United KingdomThe staff in both the hotel and spa were mega. Very friendly and attentive
Unique Hilton Hotel set in open countryside with the freedom to explore the facilities and grounds
Stayed in January 2024
Reviewed: January 10, 2024
Lozzlucca84
United KingdomThe parking facilities where not made clear and difficult to find.
Stayed in October 2023
Reviewed: January 1, 2024
Mark
United KingdomPrice of soft drinks in bar too high.
Great staff. Great breakfast. Great facilities. Great room.
Stayed in December 2023
Reviewed: December 24, 2023
Katie
United KingdomBreakfast superb
Stayed in December 2023
Reviewed: December 14, 2023
Catherine
United KingdomToo few staff on the main bar for lunchtime service to get food and drink. Could do with a jacuzzi in the health club. Gym a little small for the property.
Excellent quality and choice for breakfast. Friend,y staff.
Stayed in December 2023
Reviewed: December 7, 2023
David
United KingdomService for telephone and wifi. Made it impossible to work there.
Stayed in December 2023
Reviewed: December 3, 2023
Rebecca
United KingdomIt’s perfectly located for St George’s park but the hotel lets the facility down. The rooms are just functional. No extra touches in the rooms (like decaf tea or peppermint tea or water), there’s no plug for a hair dryer anywhere near a mirror (and I’ve stayed twice - same in both rooms) and there are NEVER enough staff in the bar for the volume of people arriving. This has been the case both times I’ve stayed. It’s not cheap to stay - I’d expect better for the money.
Good leisure facilities, perfect location for St George’s park.
Stayed in November 2023
Reviewed: December 2, 2023
Melanie
United Kingdomweird was not expecting so much football
clean
Stayed in November 2023
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