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National Exhibition Centre, Bickenhill, B40 1PP, United Kingdom
March 11, 2015
눉The hotel was huge & extremely busy. A map for the facilities would've helped, but doubt we could've uaed the facilities as s fitness convention was on at the same time as our stay.
눇Check in was efficient & room size adequate. Location, breakfast & staff was brilliant for all that we needed.
March 11, 2015
눉We opened the curtains in our room with the 'floor to ceiling' window to find a window of approx one foot high right at ceiling height. You couldn't open it and the air con was broken, the room was registering at nearly 25 degrees! Our room was changed without argument but was still not ready even after we had dinner and despite saying they would send someone up to help us move our luggage, we ended up moving ourselves after an hour of waiting. I would suggest that if eating in the hotel, eat in the bar instead as this has a decent menu. Service in the restaurant was incredibly poor! It was buffet style but we had to ask the staff serving to refill most of the dishes as most plates were empty. The staff could not even tell us what the different desserts were so if someone were to have a food allergy, they may be in trouble! And when checking out, we found they had charged beverages to our room that we hadn't had.
눇The food from the bar was excellent and is close to the NEC.
March 10, 2015
눉The prices of any extras
눇The bath towels; the friendly and efficient staff; the proximity to Crufts entrance; the English breakfast
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