A particular bar staff was very rude when enquiring about walking around gardens. Spa was not working, main reason for going there.

Stayed in April 2024

had to paid for wifi in the room, and even after buying wifi wasn't very good.

communal area was nice, football was available on the tv's in the bar.

Stayed in April 2024

Nothing

Beautiful and clean and great staff

Stayed in April 2024

Jacuzzi and steam room wasn't working, lots of decorating and maintainence issues required. Would've loved a few more pillows available in the room too

Lovely building and great staff, very clean rooms also!

Stayed in April 2024

Bathroom very outdated Room was cold main bed nit facing tv Pillows not comfortable

Location

Stayed in April 2024

Clean comfortable hotel with good choice for breakfast.

Stayed in April 2024

Staff very pleasant. Rooms huge but bathrooms dated. Wi-Fi hot and miss Very good value for money

Stayed in April 2024

I have not received receipt because I booked room on booking.com. The phone line is not free. I got emailed room receipt but I have to call restaurant and supervisor tomorrow again to get receipt for dinner.

Spa was included. Food and room was excellent.

Stayed in April 2024

Bed very uncomfortable, room decor extremely dated.: walls an awful shade of sludge brown Not what I would expect from a so-called spa hotel! Particularly shocked, given the cost of the rooms, to discover that there is a charge for guests for using the pool. Room was also very noisy, with guests running round in the corridor and shouting in the early hours.

Staff were friendly and helpful and the foyer area always welcoming, but everything else was pretty disappointing, to be honest.

Stayed in April 2024

My room - stank of stale cigarette smoke - such a musty off putting smell! Outside window area was littered with fag ends and empty pop bottles. I complained to reception and they just apologised but offered nothing to remedy the situation. Felt they really could not be bothered, after all I was a booking.com client and had booked a cheaper option! I've experienced better customer service from Travelodge staff! Room was right at the end of a long corridor and clearly in need of serious refurbishment. The shower, however was great! The absence of free wifi is not really acceptable for 21 century work! Having to work in the public area for confidential on line work is really not on. Paid wifi far too expensive in this place.

Location was convenient to my work and main bar and restaurant area was comfortable.

Stayed in April 2024

Room was in need of modernisation. Also didn’t know until after booking that there was an additional charge for parking

Staff were friendly and went out of their way to help.

Stayed in April 2024

Issues with the wi-fi.

Great value for money-and the room was an excellent size.

Stayed in April 2024

The property is a nice wedding venue

Stayed in April 2024

The bathroom was a bit grimey. I expected a bit more for the star rating. Food at the bar was not the best. Very fried and not much to choose from. Old corks and wrappers in our room, which were from previous guests.

Was located close to the hospital which was our sole reason for being down there a few days. Bed was comfortable. Rooms warm.

Stayed in April 2024

Shouldn’t have to pay for parking!!

Location great for me

Stayed in April 2024

It was very noisy on our first night of stay, someone keep knocking our door 5 o clock at then 6 o clock night/ early morning.Bedrooms and On suite bathroom needs updating.WiFi wasn’t free in the bedrooms . Should be free.

Facilities are good,pool, gym etc,good reception, bar etc.very good size rooms.

Stayed in April 2024

The bathroom wasn’t good as the door was in the wrong place! Big people have difficulty getting in to be able to close the door!

Breakfast was adequate. Dinner night before good

Stayed in March 2024

The wi-fi in the room which cost £7 is not worth doing as it does not work, it is free in reception but I wanted to work till late in the night from my room. I had the same issue the time before but hoped it had been sorted. The tv was on when I entered the room but the control didn't work. The fridge was very noisy so I turned it off. The hotel receptionist was friendly and efficient.

The hotel is a great price and if you need to get a good sleep with a place to park your car then it is good.

Stayed in March 2024

Nothing

Large rooms with a bath

Stayed in March 2024

Our room was quite tired looking.

The reception area was very nice

Stayed in March 2024

Had problem with the parking situation I booked in for two nights but received a parking fine for the second night. Disputed this with the parking people but they refused appeal my explanation and I am still due to pay a fine. The hotel are trying to help out

Stayed in March 2024

Plug near bed to charge phone. No bath Matt for coming out of shower. Hotel looked great but bedroom was a bit tired. Bed very comfy.

Position of hotel.

Stayed in March 2024

A bit outdated in rooms

Very comfortable, good value. Beds very comfortable large room

Stayed in March 2024

Shower and bathroom needs upgrading. We don’t like shower curtains

Room size was excellent, with two queen beds and a desk and seats

Stayed in March 2024