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Birmingham Road, Bromsgrove, B61 0JB, United Kingdom
August 9, 2015
August 4, 2015
눉I don't feel that each guest should have to pay for parking particularly when paying for four stars and also the fact the hotel sits in its own grounds I think it's a bit of a con
눇There was a great selection of food for breakfast. bed was clean and comfortable and bathroom was clean and of a great size
August 9, 2015
눉Staff are clearly poorly trained and clueless with no clear management presence or oversight. Food ok but limited and Service in the restaurant was terrible even though only half full. Watch out as White wine is served warm at £ 30 a time and for a bottle red wine, they try to sell you previously opened and used bottles. But the worst thing is the total lack of any interest that my car was damaged in their car park. In fact they clearly defend the position that its ok to charge to use the car park but not provide a safe or secure environment to park your car so ignore the comments of the manager that the parking costs go towards the upkeep of the car park and grounds. They dont! Over 48 hours later they have still not called to update me. Although they apparently have cctv, dont be lulled into believing they use it! There was no manager there ( there is no duty manager in the mornings and it shows!) and receptionist was totally clueless. Add to this the dated rooms, poor cleanliness, unhoovered carpets, hobbit sized bathrooms, rip off wifi and parking charges and this is without exception the worst accommodation i have ever stayed in throughout the world in all the budget to luxury range. I wish i had read the reviews before booking as i would never Have booked. Go to the travelodge, premier inn or holiday inn nearby, all are better value for money.
눇Young staff try to be polite
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