A few times I have been the heating in the rooms had not worjed

Bright clean and spacious

Stayed in April 2024

We missed having a small fridge in our room. Which we’ve had at other Hilton hotels. It felt really cold in our bathroom. There was no heated towel rail.

Pleasant hotel. Well situated. Friendly, very helpful staff. Excellent breakfast and evening meal. The hotel and our room were both clean. We had a comfortable bed.

Stayed in April 2024

Breakfast - there was a fantastic choice of breakfast available and plenty of it too Room - the room was great with 2 double beds, very clean and facilities in the room were just what Location was perfect for our visit, would definitely stay again

Stayed in April 2024

Our room was a bit tired. The bed was ok but softer at the sides than the middle. Didn’t use the shower but the bath I took was the worst I’ve ever experienced, even in much, much cheaper hotels. Hot water a trickle, gave up after about two inches and sat in it and froze. No shower gel in the container, and placed too high to reach from the bath. Really old, frayed shower curtain, which is rare in modern hotels. Especially one that cost us over £600 for two nights. Also the obligatory valet parking is an absolute pain and very expensive. Hilton you can do better.

Location is in the city centre, but it’s weird having to take two lifts to get from street level to the rooms, as one (or an escalator) goes from street to reception, then you have to take another one to the rooms. There is no escalator down, hence two lifts. This is because the hotel is part of a huge parking complex and basically has no ground floor. Guess you trade convenience for a city centre location.

Stayed in April 2024

A/C did not work, forgot to mention this when checking out but not happy with the amount I was charged considering we could not alter the temperature

Breakfast, view, comfortability

Stayed in April 2024

It was incredibly noisy from 9:00 p.m. to 5:30 a.m. with party goers yelling and sining all night long.

Lovely room, clean and bright.

Stayed in April 2024

We received our wine when we almost finished our evening meal despite reminding the staff. Bed not made daily. Coffee cups not washed up. Suspicious stain on floor around base of the toilet in the bathroom.

Car valeting. Great selection at breakfast. Reception very welcoming and helpful.

Stayed in April 2024

The hotel has seen better days and could use a refresh but it's still comfy and ok for a short stay

Nice location, friendly staff, great breakfast

Stayed in April 2024

Value of money, price with no breakfast was too high campare with room type.

Staff and location , comfy bed

Stayed in April 2024

car parking is expensive

breakfast is good, location excellent. Rooms are upgraded and excellent

Stayed in April 2024

The reception on the first floor might be off putting for folk with disabilities. But other than that there was little we disliked.

The staff, the location, the room

Stayed in April 2024

Nothing

Location

Stayed in March 2024

Great location, nice hotel

Stayed in March 2024

restaurant, location

Stayed in March 2024

Overpriced restaurant

Comfortable and nice location

Stayed in March 2024

Not the hotels fault, parking was a public parking we used which was too good for money however there were a few homeless people sleeping near the car when we left in the morning

Location and comfort

Stayed in March 2024

It was all good apart from the shower pressure wasn’t fantastic. Sadly the fire alarm accidentally went off at about 10.30pm which woke me up as I was beginning to sleep…somehow my children slept through it - it was loud! The hotel were very apologetic.

Amazing location in the centre of the city, very helpful and friendly staff, decent facilities on site including restaurant and bar and comfortable room for a family of 4.

Stayed in March 2024

I had one small issue with the shower drain but I reported it using the Hilton app and the staff addressed the problem the same day. I did need an electrical power adapter for UK electricity to charge my phone and laptop. Not a big deal but I’ve noticed that some hotels have this built in.

The check in process was easy and they let me check in early. The location was good. It was about a 45 minute Uber ride from Stansted airport, which was pretty good. There is also an option to take a train from Stansted airport to Cambridge.

Stayed in March 2024

Shower head over the bath fixed and don’t like shower curtains

Comfortable bed Good breakfast Central location

Stayed in March 2024

Corridors to rooms and the room itself needs freshening up. Although the room was clean, the decor was very dated

Excellent location. Really helpful friendly staff. Food great, restaurant and reception very nice and modern.

Stayed in March 2024

I thought he price of £200+ for one night was a bit on the high side, but apart from that, I had a very nice stay.

The room was clean and comfortable. The staff were friendly and professional. The location was excellent for the event I was attending at the Corn Exchange.

Stayed in March 2024

Overpriced parking. Where is the decaf coffee at breakfast?

Clean. Good breakfast. Great location.

Stayed in March 2024

Nothing

Near city centre

Stayed in February 2024

Nothing

Very friendly staff, excellent room. Great facilities and in the centre. Highly recommended. Loved the Piano room. Great ambiance

Stayed in March 2024