This was our second visit after Hilton dealing with our feedback very well. This experience was perfect for our anniversary, they went above and beyond to make sure this time we felt looked after, this time we used the bar area and breakfast facilities and they were lovely, and the decor and service was to a very high standard. Each employee acknowledged us and make sure we had everything we needed. The room was an upgrade from the previous time, and it was a really beautiful room, spacious and cool. The team at Hilton also went above and beyond with our requests, and they decorated the room free of charge for our anniversary and I thought this was a very nice touch. It’s the little things. The reception lady was very helpful when I wanted to pay extra to upgrade our room on the last night, and the hotel itself is close enough to restaurants, train stations, shops to walk, so you don’t need a car. However we did bring our car, and the parking area was good and under shelter. We also had breakfast, and the variety is great and caters to everyone. Overall very pleased with our stay, and we had the perfect time away for our anniversary.

Stayed in April 2024

N/A

All was good

Stayed in April 2024

N/A

N/a

Stayed in March 2024

Not much. Could do with a dedicated drop off point for check in rather than just " walk from across the car park".

Spacious and well thought out room. Fastidious housekeeping. Excellent shower. Comfortable bed. Very helpful staff.

Stayed in April 2024

All good

Breakfast was good

Stayed in March 2024

Paying extra for parking

The service was excellent

Stayed in March 2024

No drinking water in the room Tv is not straight forward

Spacious

Stayed in March 2024

You had to pay for parking £15 is too much

Very comfortable and a good size

Stayed in March 2024

Clean, modern

Stayed in March 2024

Cannot identify anything Like they wanted me out asap on check out day Reminded me 3 times to check out!

Looks new Fresh carpets

Stayed in February 2024

The air conditioning was set at 24 degrees and they said could not be changed due it’s it being winter and central heating so sleeping was quite uncomfortable and I had to open the window that also won’t fully open. So I won’t be shaking again due to this issue.

Clean nice big standard room. Owen, the male staff at the reception was awesome.

Stayed in February 2024

Early checkout 🤣

The location was very good and the staff were very hospitable, I had a great time

Stayed in February 2024

Clean and comfortable. V good choices on the breakfast buffet.

Stayed in February 2024

Think that the evening staff in the bar could have been better. They didn't seem to know whether to serve at table or the bar. Food was adequate . Slightgly limited choice. I had the Duck salad. It was a small portion. Enough for me but served on a small plate so didn't feel like an evening meal. I don't remember reading about the extra £15 a night for parking that I had to pay. Bit expensive for a hotel guest parking I thought.

Staff were exceptionally polite and helpful. As a solo female traveller I felt well cared for . Bed was extremely comfortable . Got a bit lost in the giant feather pillows but not a critisicm. Breakfast room staff were very good and choice of breakfast was brilliant.

Stayed in February 2024

Water pressure low and took a while to get hot

Stayed in January 2024

The shower - water pressure was good but the shower in the tab did not do it for me

Room, Bed and Breakfast

Stayed in December 2023

The food

The staff

Stayed in December 2023

Car park charges

Reception

Stayed in November 2023

Comfortable

Stayed in January 2024

We were there to host a Wake to celebrate my mum as she had recently passed away. I had arranged and paid for a buffet including drinks for 35 people. I was told that there was always an over allowance made to make sure that the food would be enough for the number of people quoted. The food was fantastic as well as the service provided by the staff. My contact at the hotel for all of this was someone called Chloe who was absolutely amazing and professional. The only issue was that I felt that there was a lack of quantity when it came to the hot food. However, this was very quickly resolved when I brought this to the attention of the relevant personnel. In summary, this was an amazing experience and would have no hesitation in using this hotel’s facilities again.

Very clean, great sized room including amazingly comfortable bed and bathroom facilities

Stayed in January 2024

Its Croydon so just a place you stay over at. Otherwise not much to not like

It was a Hilton so pretty standard fayre and of a good standard. Parking easy and hotel restaurant surprisingly good

Stayed in November 2023

Far from train station and to the stores.

The hotel. It was clean and the staffs are friendly and very accommodating.

Stayed in December 2023

Not much to complain about We stayed for a function with our family and the hotel worked out very well. If we were to need to stay in the area again this hotel would be our first choice

Staff very helpful Ample parking out front Clean room Good breakfast buffet

Stayed in December 2023

Temperature control of room, heating system.

Breakfast was very good. Front desk staffs are friendly.

Stayed in November 2023