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Eastfield Road, Ingliston, EH28 8LL, United Kingdom
4 June 2016
3 June 2016
눉No slippers. No air con!!
눇Family room an okay size. Decent spa. Good variety at breakfast. Nice to have robes in room to use at the spa.
3 June 2016
눉We arrived around 12.30 am and the temperature in the room was oppressively hot. We called reception who sent a member of staff up who advised us that the window could only be opened to tilting position and that we could only cool the room down with an electric fan which he switched on. It was clear that we would be unable to sleep in the room and asked to be relocated to another but the were told there were no other rooms available. As expected we never managed to get any significant sleep and had to drive to Aberdeen the following morning in a severely fatigued state, which was clearly unsafe. We complained to the Hotel reception at check out and in fairness they cancelled the charge for the room and parking but this certainly did not compensate us for the ordeal of the experience. We have stayed at the hotel several times in the past without problem but our experience on this occasion was disgusting and clearly a health and safety issue which needs to be looked at and addressed for the future.
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