Milton Street, Nottingham, NG1 3PZ, United Kingdom
#28 of 42 hotels in Nottingham
Guests' ChoiceBased on 1542 hotel reviews
7.7Cleanliness
8.4
Comfort
8.4
Location
9.1
Facilities
8.1
Staff
8.7
Value for money
7.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 April 2024
Kelly
United Kingdom. Temperature of the room. Had king room/twin room. Glad I was in own size of room too small for more than one person.
Location. Facilities. Hilton honours.
Stayed in April 2024
Reviewed: 22 April 2024
Charlotte
United KingdomIt would’ve been nice to have some complimentary bottles of water for the room considering it cost £331 for 2 nights. It then cost £6 to buy 2 small bottles from the bar. There was also noise disruption from upstairs in the middle of the night but I know that can’t be controlled by the hotel. It was also difficult to contact room service initially but that was resolved.
Hotel was in a good location for what I needed it to be. Rooms were quite small but had all the facilities needed. Temperature of the room was really good.l - overall really comfy. Breakfast was good and excellent value for the money. Staff overall really good and couldn’t do enough to help.
Stayed in April 2024
Reviewed: 22 April 2024
Craig
JerseySize
Location
Stayed in April 2024
Reviewed: 15 April 2024
Colin
United KingdomWe were on the 6 floor and it was a labyrinth of corridors getting to our room, wouldn’t fancy my chances getting out in a fire.
Staff were efficient and friendly.
Stayed in April 2024
Reviewed: 14 April 2024
Shireen
United KingdomThe room was abit basic and small for a Hilton and one of our towels was not clean. Apart from that was nice
The man on reception was welcoming and friendly, I wish I caught his name to give him a special mention, thank you!
Stayed in April 2024
Reviewed: 10 April 2024
Diana
United KingdomNothing
Mirela was fantastic
Stayed in April 2024
Reviewed: 7 April 2024
Louise
United KingdomMattress a little hard
Location
Stayed in April 2024
Reviewed: 7 April 2024
Natasha
BermudaMy room was a bit musty when I walked in and it took a while to freshen up once I got the AC working. We left to catch the coach earlier the day we checked out and missed our breakfast which was included in our price as they serve breakfast later on the weekends which we were not aware of.
The hotel is perfectly situated to all of the shopping, restaurants and a quick walk to the center where activities happen.
Stayed in April 2024
Reviewed: 7 April 2024
Derek
United KingdomThe person who tried to direct us to the hotel sent me down the bus lane The Pounltry which will cost me a fine The hotel was difficult to find by road due to all the one way systems.Two traffic wardens were unable to direct me to the hotel
Receptionist was excellent as we had had a stressful time finding the hotel .She offered to upgrade us and a free breakfast
Stayed in April 2024
Reviewed: 5 April 2024
Luke
United KingdomThe spa facilities are no longer included in the cost, very disappointing! The public areas such as the foyer, staircase and corridors are looking a little tired. Signage for the rooms can send you round in circles so keep your wits about you!
Great location and hearty breakfast choices.
Stayed in March 2024
Reviewed: 5 April 2024
Anthony
United KingdomRoom small bed uncomfortable
Location breakfast
Stayed in April 2024
Reviewed: 4 April 2024
Amy
United KingdomThe shower/bath didn’t have hot water for long The lamp wasn’t working in the room The cleanliness wasn’t amazing there was marks & what looked like lipstick on the door in the bathroom, the wet room was out of service & the hotel booking was quite expensive you have to pay for swimming on top. The floor was very noisy when walked upon in our room & the room above. The towels had a dark private hair upon them I saw this 3 times. The sink hole was mucky looks mouldy when filling the sink. The fridge was warm even on its coldest setting.
I like that the hotel is in a good location The bed was comfortable The breakfast was good The staff were polite
Stayed in April 2024
Reviewed: 3 April 2024
Adam
United Kingdomroom small and a little basic for what I'm used to from Hilton to be honest, also the note coming to the room to say they had tried to gain access with a request that I needed to go to reception, then been told it due to an unpaid bill even though that was not in the letter pushed under my door and the room was prepaid....!! was not happy they have all my contact details so could of got in touch this is not the way to do business
the room was clean but not the easiest to find and good job I was only staying for a short time as the room was small and you could only get in the one side of the bed, Nice bar area though.
Stayed in March 2024
Reviewed: 3 April 2024
Hamzaysf
United KingdomGreat location close to city center.
Stayed in January 2024
Reviewed: 3 April 2024
Jordan
United KingdomWas unable to order room service and the phone in the room didn’t work/nobody would answer so had to go all the way to the lobby to order. After ordering they said they didn’t have the items ordered.
Great location, dog friendly. Room was ready earlier than expected.
Stayed in March 2024
Reviewed: 30 March 2024
Claire
United KingdomThe beds weren’t great, when my partner moved I was rocking all over the place. The doors of our guests woke me up in the night quite a few times as they are so loud to close. I was also hoping to use the swimming pool but £10 per person seemed a bit expensive so we gave it a miss which was a shame.
The buffet breakfast was amazing, loved that a lot, lots of choice. Breakfast staff also very helpful! The bedroom and bathroom decor was also very nice.
Stayed in March 2024
Reviewed: 29 March 2024
Julie
United KingdomExtra charge to use leisure facility. If staying in hotel expect to use facilities inclusive
Great location
Stayed in March 2024
Reviewed: 28 March 2024
Helen
United Kingdomshower was cold of evening and morning
Choice of breakfast items and quality Quality of bathroom toiletries and choice safe in room room size was nice and big glass of fizz on arrival reception staff efficient and polite complimentary water
Stayed in March 2024
Reviewed: 26 March 2024
Steve
United KingdomRoom was so small and for a double it didn’t fit right no exit on one side of the bed nor any shelf ….
Location
Stayed in March 2024
Reviewed: 25 March 2024
Luke
United KingdomInterior a little tired. Reception takes an age to check-in!
Location and breakfast.
Stayed in March 2024
Reviewed: 25 March 2024
Tracy
United KingdomRoom compact, no dressing table or light over a mirror for make up.
Great location. Hotel lovely and clean. Staff polite and welcoming.
Stayed in March 2024
Reviewed: 19 March 2024
Jane
United KingdomJust the noise from people moving around upstairs from 4am.
Everything was great.
Stayed in March 2024
Reviewed: 18 March 2024
Trehane
United KingdomRevamped, great breakfast, friendly staff.
Stayed in March 2024
Reviewed: 17 March 2024
Kim
United KingdomIt was very pricey for such a small room.
Good location, clean, and friendly staff.
Stayed in February 2024
Klosters, Switzerland
Maharepa, French Polynesia
Valenza, Italy
Truth or Consequences, USA
Gubin, Poland
Sękocin, Poland
El Zaino, Colombia
Kissimmee, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content