Puckrup, Gloucester, GL20 6EL, United Kingdom
#8 of 15 hotels in Gloucester
Guests' ChoiceBased on 1331 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
8.7
Facilities
8.3
Staff
8.8
Value for money
7.6
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End of dialog contentReviewed: 15 April 2024
Cheryl
United KingdomRestaurant/bar menu was very limited. What we chose was very nice, just would have been nice to have a bit more choice Drinks quite expensive
Breakfast was excellent - amazing spread, so much choice and really good quality fayre Room was good - clean and comfortable. Location is lovely, but didn't like being told we weren't allowed to go anywhere unless golfing
Stayed in April 2024
Reviewed: 3 April 2024
Mukesh
United KingdomThe club booking for the pool was additional and was not based on time, we booked in the evening for a day but couldn't use it next day.
The surrounding was very pretty and the breakfast was elaborate.
Stayed in March 2024
Reviewed: 1 April 2024
Margaret
United KingdomHappy with the stay.
Breakfast excellent, staff very helpful
Stayed in April 2024
Reviewed: 16 March 2024
Craig
United KingdomBed was not comfy
Breakfast really good, hotel very good and staff friendly
Stayed in March 2024
Reviewed: 20 February 2024
Suwanna
United KingdomStaff
Stayed in February 2024
Reviewed: 18 February 2024
Preetha
United KingdomFelt it’s a bit far away to get to nearest town. The carpets are old and with stains etc. There should have been some activity esp on weekend nights like a live music or some games etc that would have made it more lively . It felt like so gloomy with people just coming and sitting to eat or in bar. It felt not much for people with young family as no other activities for kids ; it would be lovely if they can have a play area( indoor and outdoor) with some stuff.
Lovely old building with lots of space. There is decent size indoor pool and hot tub, sauna etc but if it summer and busy it would be very cramped up. Kids get a welcome gift and hot chocolate vouchers which is nice gesture .
Stayed in February 2024
Reviewed: 15 February 2024
Patricia
United KingdomTowel rail seemed to be not working. Toilet seat wobbly.
The room was spacious with comfortable bed. Lovely large towels. Quiet environment. Bar area was lovely with attentive staff. Food good, afternoon tea excellent.
Stayed in February 2024
Reviewed: 15 February 2024
Andrea
United KingdomAdditional fees for use of the pool/leisure facilities and £30 additional fee for one short haired dog for one night. Cob webs on the ceiling. Noise of banging and squealing from guests in the room upstairs was so bad I had to speak to the night manager as I was concerned. This went on for a considerable length of time.
Lovely interior. Dinner was lovely but pricey. Spa was well maintained and had a diverse range of facilities. Very relaxing and the kids enjoyed it.
Stayed in February 2024
Reviewed: 13 February 2024
Mark
United KingdomNo. Nearby town or pub/restaurant
Nice design and facilities
Stayed in February 2024
Reviewed: 12 February 2024
Luke
United KingdomBed wasn't for me but that's just me
Lovely staff and location, attended a wedding and great to be able to stay on site
Stayed in February 2024
Reviewed: 3 February 2024
Helen
United KingdomDated in places, the restaurant menu is at odds with the feel of the place - pizzas, burgers etc. but we chose salads and they were pretty good
The pool is a good size, nice sauna too and good changing room facilities. Large, well equipped gym. One of the best hotel breakfasts we’ve ever had, huge variety and full English cooked to order as it was a quiet Saturday morning. The staff are fantastic, very friendly and welcoming.
Stayed in February 2024
Reviewed: 20 January 2024
Thomas
United KingdomThe noise from golf carts or tractor was going very early and woke up up
Friendly staff, lovely grounds
Stayed in January 2024
Reviewed: 18 January 2024
Ian
United Kingdomnothing
all good
Stayed in December 2023
Reviewed: 16 January 2024
George
United KingdomPool bit small
Quiet friendly
Stayed in January 2024
Reviewed: 16 January 2024
Jayne
United KingdomCharge for using the pool. Hard, noisy and springy bed.
Lobby and bar very attractive and well furnished. Great breakfasts.
Stayed in January 2024
Reviewed: 16 January 2024
Fiona
United KingdomI was disturbed twice by housekeeping seeking admittance before checkout time
Staff welcoming - changed my room as the first was too hot; vast selection for breakfast
Stayed in January 2024
Reviewed: 15 January 2024
Nicola
United KingdomCleanliness of room.
We had stayed here before, about a year ago, and I am afraid the cleanliness of the hotel had deteriorated. Underneath the beds in the room was filthy, and there was no water provided in the room, which was disappointing.
Stayed in January 2024
Reviewed: 5 January 2024
Jaina
United KingdomThat we had to pay for the pool access. A small fridge in the bedroom would be handy for drinks and fresh milk. The bar area was cold and the food menu didn’t offer much.
Beds are comfy, access to the pool, countryside location, breakfast is amazing, the staff are even more amazing.
Stayed in January 2024
Reviewed: 3 January 2024
Sarah
AustraliaN/a
Lovely comfortable accommodation with helpful friendly staff. Breakfast is well stocked with wide selection.
Stayed in January 2024
Reviewed: 31 December 2023
Anthony
United KingdomDining room was too cold
Location
Stayed in December 2023
Reviewed: 23 December 2023
Heather
United KingdomA loud whistling noise (from outside?) woke us up in the early hours on our first night. It lasted for about five plus minutes. The shower and shower curtain were rather old fashioned. The hot water for the bath at 5pm was not very hot, although the basin hot water was very, or too, hot!
Very good breakfast with plenty of choice. We liked the 'trug' of cutlery, etc, for each table. What a good idea for both staff and customers! Polite and helpful service. We enjoyed our evening meal too. Again, a good choice from the menu. The beds were very comfortable and the room was spacious and pleasant. We were very impressed with the Christmas decorations! They were beautifully and tastefully done!
Stayed in December 2023
Reviewed: 21 December 2023
Frankie
United KingdomBeds are firm to hard which wouldn’t be my first choice for a longer stay and menus are short on healthy and vegetarian options but staff happy to help to find you alternatives.
The staff welcome and friendliness throughout was lovely and made my stay. Robbie, Becky and Chrissie were really great- lovely on-site pool and well equipped gym, amazing breakfast buffet and nearby to Tewkesbury which is certainly worth a visit for its ancient Church and hidden passageways, Room was comfortable and the Christmas decorations were beautiful
Stayed in December 2023
Reviewed: 18 December 2023
Stephen
United KingdomI didn’t like the dirt around the toilet pan. It hadn’t been cleaned for a very long time trust me. I had to clean it before I could use it also there was what looked like cake crumbs on one of the bedside tables so it was clearly not wiped clean before I used the room. Housekeeping was not great have to say.
Breakfast was very good and the location was very good too
Stayed in December 2023
Reviewed: 13 December 2023
Steve
United KingdomBit disappointed in the food offered. Over priced in my opinion and not a great selection on the menu.
Room and staff were great as was the pool.
Stayed in December 2023
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