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Reviews of Hilton York This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

City Centre, 1 Tower Street, York, YO1 9WD, United Kingdom

#89 of 100 hotels in York

Guests' Choice

Review Score

Based on 5352 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    9.4

  • Facilities

    7.9

  • Staff

    8.8

  • Value for money

    7.2

  • Free WiFi

    7.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    8.0
    Good location & parking, comfy room (could do with a refresh). Would happily stay again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    The grouting in the bathroom could do with a touch-up. The rooms (and bathroom) feel a bit dated, but perfectly comfortable and I would happily stay there again.

    Superb, central location with secure parking. Excellent buffet breakfast. Very helpful staff. Room was comfy and with adequate wardrobe space.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    9.0
    Excellent stay, I would stay here again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom needed a little work

    Breakfast was so good, wonderful choice available.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    paying extra to park

    breakfast was tip top

    Stayed in March 2024

  • Reviewed: March 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    All good

    Great location, clean, friendly staff , good selection for Breakfast

    Stayed in March 2024

  • Reviewed: March 27, 2024

    8.0
    Lovely hotel
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It's the second time we've stayed at the hilton as the location is perfect for us would definitely stay there again its comfortable, clean and always a good price.

    Stayed in February 2024

  • Reviewed: March 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Bigger room

    The room was very small , the rest of the stay was exceptional

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Great base for a weekend stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location Really good breakfast Staff very polite and helpful

    Stayed in March 2024

  • Reviewed: March 25, 2024

    9.0
    Quite room, nice location, good atmosphere
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    No conditioners in the room. It was very hot as an option it was a fan but it didn’t work. We stayed for 2 nights and it was difficult even with open window. Unfortunately window opens a bit, no help.

    Fantastic Location, very clean. Breakfast was excellent one of the best breakfast in the U.K.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    Nothing it was all fine.

    Location and cleanliness

    Stayed in February 2024

  • Reviewed: March 25, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    the only downside is the car park was full when we arrived which was disappointing.

    Beautiful hotel, very clean and fresh!

    Stayed in March 2024

  • Reviewed: March 22, 2024

    8.0
    Overall we thoroughly enjoyed our stay.
    • Leisure trip
    • Couple
    • King guest room with Tower view
    • Stayed 4 nights

    The bathroom was too small and felt cramped, also the design of the sink unit was poor which meant water splashed everywhere. Also the wardrobe was of a poor design, the rail was the opposite way from normal whch meant you couldn't see the clothes which were behind. A light would have helped.

    Excellent breakfast. Excellent location. Very nice staff. Lovely fluffy towels, comfy bed.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    8.0
    Got to do better if you charging that amount.
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower/bath there was black stuff on the bathroom sealant by the tiles. Not what I I was excepting from The Hilton.

    Location,Location because we working Castle Snooker Club.

    Stayed in March 2024

  • Reviewed: March 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Have stayed here on many occasions. Great position and lovely breakfast.

    Stayed in February 2024

  • Reviewed: March 19, 2024

    8.0
    Enjoyed our stay
    • Leisure trip
    • Couple
    • Double guest room with balcony and Tower view
    • Stayed 3 nights
    • Submitted from a mobile device

    Bed was very hard and there was a gap above balcony door letting noise in from the main doors and outside area.

    Breakfast and location. Staff lovely too

    Stayed in March 2024

  • Reviewed: March 19, 2024

    9.0
    Great Location
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only complaint was the shower head was broken and made it difficult to direct the water without going everywhere

    Excellent location, friendly and helpful staff

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Room view wasn't brilliant, but fine for the length of time in the room. Family room could have been bigger. I'm not sure why hotel rooms do this....Location of the chair and mirror should be further in the room as it limits the gang way to the bathroom and door, unless you jump over the bed.

    Breakfast was lovely - we didn't try dinner, but the menu looked good and always had a large number in the restaurant, so a good sign. The location was superb. Service was very good, staff always very helpful.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    A very pleasant stay and handy for York city centre
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room with View
    • Stayed 3 nights

    So when you get into bed and turn round to switch on/off the light, you do notice a lot of dust on the fitting. Not visible otherwise but then you are never that close to it otherwise. Should be mentioned to the staff responsible so they know about this hidden dust trap.

    Room was very comfortable and everything worked. My room overlooked Clifford's Tower which was a bonus! The breakfast was very good, with eggs fried and poached to order, something I really appreciate as I am dairy intolerant and most scrambled eggs have milk in them. Staff on reception and elsewhere were all very friendly and helpful. One even taught me a new skill on my mobile, which will come in very handy in future.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was very small and below the standard I would have expected for a Hilton. No extra pillows. Shower over the bath that sprayed everywhere. Tap on sink also sprayed everywhere.

    Staff were very friendly

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Breakfast is served until 10am, I was disappointed that when we arrived at 9:50am we were told that all hot food would be removed in 5mins so we had to be quick. I expected to be able to still get breakfast up to 10am.

    the staff were so friendly and accommodating, the location is fabulous. We used valet parking which was really useful not having to find parking.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    8.0
    Great hotel, perfect location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hot chocolate with the tea/coffee kit in the room would have been nice

    Clean and comfortable room, friendly and helpful staff, excellent and varied breakfast menu

    Stayed in March 2024

  • Reviewed: March 14, 2024

    8.0
    Very pleasant stay
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast excellent & great location

    Stayed in March 2024

  • Reviewed: March 14, 2024

    9.0
    Lovely stay, great location & knowledgeable staff
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was very nice, great selection of food & good quality. I requested a fridge for my room because I was travelling with medication & the fridge was there when we arrived. All staff were very pleasant & helpful. I would definitely stay here again

    Stayed in March 2024

  • Reviewed: March 13, 2024

    8.0
    Lovely staff friendly and chatty just need to make sure that rooms have been dusted also information for what to do if f
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very nice location and central

    Stayed in March 2024

  • Reviewed: March 13, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bar closed too early with 40 guests still there after our function.

    Old but nice

    Stayed in March 2024

Showing 1 - 25

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