City Centre, 1 Tower Street, York, YO1 9WD, United Kingdom
#89 of 100 hotels in York
Guests' ChoiceBased on 5352 hotel reviews
7.7Cleanliness
8.4
Comfort
8.3
Location
9.4
Facilities
7.9
Staff
8.8
Value for money
7.2
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 28, 2024
Anthony
United KingdomThe grouting in the bathroom could do with a touch-up. The rooms (and bathroom) feel a bit dated, but perfectly comfortable and I would happily stay there again.
Superb, central location with secure parking. Excellent buffet breakfast. Very helpful staff. Room was comfy and with adequate wardrobe space.
Stayed in March 2024
Reviewed: March 28, 2024
Mark
United KingdomBathroom needed a little work
Breakfast was so good, wonderful choice available.
Stayed in March 2024
Reviewed: March 28, 2024
King
United Kingdompaying extra to park
breakfast was tip top
Stayed in March 2024
Reviewed: March 28, 2024
Hardman
United KingdomAll good
Great location, clean, friendly staff , good selection for Breakfast
Stayed in March 2024
Reviewed: March 27, 2024
Sarah
United KingdomIt's the second time we've stayed at the hilton as the location is perfect for us would definitely stay there again its comfortable, clean and always a good price.
Stayed in February 2024
Reviewed: March 26, 2024
Debbie
United KingdomBigger room
The room was very small , the rest of the stay was exceptional
Stayed in March 2024
Reviewed: March 25, 2024
Arwel
United KingdomGreat location Really good breakfast Staff very polite and helpful
Stayed in March 2024
Reviewed: March 25, 2024
Tetyana
United KingdomNo conditioners in the room. It was very hot as an option it was a fan but it didn’t work. We stayed for 2 nights and it was difficult even with open window. Unfortunately window opens a bit, no help.
Fantastic Location, very clean. Breakfast was excellent one of the best breakfast in the U.K.
Stayed in March 2024
Reviewed: March 25, 2024
Teresa
United KingdomNothing it was all fine.
Location and cleanliness
Stayed in February 2024
Reviewed: March 25, 2024
Rosanna
United Kingdomthe only downside is the car park was full when we arrived which was disappointing.
Beautiful hotel, very clean and fresh!
Stayed in March 2024
Reviewed: March 22, 2024
Leslie
United KingdomThe bathroom was too small and felt cramped, also the design of the sink unit was poor which meant water splashed everywhere. Also the wardrobe was of a poor design, the rail was the opposite way from normal whch meant you couldn't see the clothes which were behind. A light would have helped.
Excellent breakfast. Excellent location. Very nice staff. Lovely fluffy towels, comfy bed.
Stayed in March 2024
Reviewed: March 21, 2024
Thomas
United States Minor Outlying IslandsShower/bath there was black stuff on the bathroom sealant by the tiles. Not what I I was excepting from The Hilton.
Location,Location because we working Castle Snooker Club.
Stayed in March 2024
Reviewed: March 20, 2024
Gary
United KingdomHave stayed here on many occasions. Great position and lovely breakfast.
Stayed in February 2024
Reviewed: March 19, 2024
Lesley
United KingdomBed was very hard and there was a gap above balcony door letting noise in from the main doors and outside area.
Breakfast and location. Staff lovely too
Stayed in March 2024
Reviewed: March 19, 2024
David
United KingdomOnly complaint was the shower head was broken and made it difficult to direct the water without going everywhere
Excellent location, friendly and helpful staff
Stayed in March 2024
Reviewed: March 19, 2024
Fiona
IrelandRoom view wasn't brilliant, but fine for the length of time in the room. Family room could have been bigger. I'm not sure why hotel rooms do this....Location of the chair and mirror should be further in the room as it limits the gang way to the bathroom and door, unless you jump over the bed.
Breakfast was lovely - we didn't try dinner, but the menu looked good and always had a large number in the restaurant, so a good sign. The location was superb. Service was very good, staff always very helpful.
Stayed in March 2024
Reviewed: March 18, 2024
Whotakesalltheusernames
United KingdomSo when you get into bed and turn round to switch on/off the light, you do notice a lot of dust on the fitting. Not visible otherwise but then you are never that close to it otherwise. Should be mentioned to the staff responsible so they know about this hidden dust trap.
Room was very comfortable and everything worked. My room overlooked Clifford's Tower which was a bonus! The breakfast was very good, with eggs fried and poached to order, something I really appreciate as I am dairy intolerant and most scrambled eggs have milk in them. Staff on reception and elsewhere were all very friendly and helpful. One even taught me a new skill on my mobile, which will come in very handy in future.
Stayed in March 2024
Reviewed: March 18, 2024
Vicky
United KingdomRoom was very small and below the standard I would have expected for a Hilton. No extra pillows. Shower over the bath that sprayed everywhere. Tap on sink also sprayed everywhere.
Staff were very friendly
Stayed in March 2024
Reviewed: March 17, 2024
Judi
United KingdomBreakfast is served until 10am, I was disappointed that when we arrived at 9:50am we were told that all hot food would be removed in 5mins so we had to be quick. I expected to be able to still get breakfast up to 10am.
the staff were so friendly and accommodating, the location is fabulous. We used valet parking which was really useful not having to find parking.
Stayed in March 2024
Reviewed: March 15, 2024
Goodwin
United KingdomHot chocolate with the tea/coffee kit in the room would have been nice
Clean and comfortable room, friendly and helpful staff, excellent and varied breakfast menu
Stayed in March 2024
Reviewed: March 14, 2024
Geraldine
United KingdomBreakfast excellent & great location
Stayed in March 2024
Reviewed: March 14, 2024
Sharon
United KingdomBreakfast was very nice, great selection of food & good quality. I requested a fridge for my room because I was travelling with medication & the fridge was there when we arrived. All staff were very pleasant & helpful. I would definitely stay here again
Stayed in March 2024
Reviewed: March 13, 2024
Elizabeth
United KingdomVery nice location and central
Stayed in March 2024
Reviewed: March 13, 2024
Tom
United KingdomThe bar closed too early with 40 guests still there after our function.
Old but nice
Stayed in March 2024
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