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School Road, Himley, Dudley, DY3 4LG, United Kingdom
30 March 2016
눉RE my comments on the left.
눇did not appreciate most of the room care, our room was not looked at the 26th march ergo no towels changed, no crockery/drinking glasses removed from room. Bed, when we arrived on the 25th march, was not made properly ie., duvet was pushed under the mattress, totally wrong!! The bathroom was dirty toilet seat needed to be fastened down because it was extremely loose. The windows were an absolute disgrace dirty, black scum all round the edges, the net was extremely dirty and coming from out of the tracks. overall very disappointing, compared to this stay, our first stay at the hotel in 2008 was a palace. I can only feel that the level of maintenance leaves a lot to be desired and attention to detail needs drastic review. The site of the hotel is ideal from my point of view, I mean the grounds do offer a certain tranquillity, not always available at most places, but does need a great deal of attention and care. Updated and brought into the 21st century the turnaround in patronage would be, I feel, would be revelation and could mean a dramatic result in the upturn of the hotel. I do think that this is a major requirement, and I feel that this could only be for the better. In conclusion I would suggest you remedy the bed mattress situation should be looked at, the on our bed was disgustingly stained, had I seen this in the first instance I feel I would have been reluctant staying at the hotel. I do hope and trust that this missive be viewed, and considered as a suggestion, after all you have asked for my opinion. regards, peter cooper.
30 March 2016
눇Very pleasant and efficient staff Nicely cooked breakfast with good choice Extremely good evening meal
30 March 2016
눉Quiet far from shops etc and bed wasn't the comfiest, old decor and bathroom wasn't very clean Brocken toilet seat and grime on the tiles, food was expensive also
눇Friendly staff very helpful
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