Carburton Street, Westminster Borough, London, W1W 5EE, United Kingdom
#458 of 1,008 hotels in London
Guests' ChoiceBased on 3636 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
9.0
Facilities
7.9
Staff
8.9
Value for money
7.5
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 23, 2024
Ezam
PakistanBathrooms were a little smaller than expected even for London.
The rooms were cozy and clean. The beds were great and the staff was very friendly and accommodating.
Stayed in April 2024
Reviewed: April 23, 2024
Richard
United KingdomThe coffee machine was difficult to operate. Water container leaked when I tried to fill it up. No instructions were provided.
Stayed in April 2024
Reviewed: April 23, 2024
Manuel
PortugalRooms too small and high pricey
Well located, friendly staff!
Stayed in April 2024
Reviewed: April 22, 2024
Khushru
IndiaSame breakfast for all 4 days.
Over all good.
Stayed in April 2024
Reviewed: April 22, 2024
Joy
United States of AmericaThe bed was terrible. We were rolling off the sides.We had very poor sleep. Breakfast buffet was eactly yhe same every day- never anything different offerd
everything was great ,the staff,cleaniliness,location
Stayed in April 2024
Reviewed: April 22, 2024
Paul
United KingdomNothing.
Employees throughout we're excellent
Stayed in April 2024
Reviewed: April 22, 2024
Catherine
United KingdomGreat location for Euston Station and Central London. Staff all friendly and helpful. Room was very clean and adequate facilities in room
Stayed in April 2024
Reviewed: April 21, 2024
Tony
United KingdomN/a
Location
Stayed in February 2024
Reviewed: April 20, 2024
Neal
United KingdomThe room was a good size and very clean
Stayed in April 2024
Reviewed: April 19, 2024
Robin
United KingdomBrilliant location, good food and friendly staff. Very nice to have a fridge in the room. Good brand of toiletries and plenty of drinks and biscuits.
Stayed in April 2024
Reviewed: April 19, 2024
Laura
United KingdomExcellent location, good food and friendly staff.
Stayed in April 2024
Reviewed: April 15, 2024
Mika_fin
FinlandThe hotel, and rooms are little outdated, but this was known and have no negative impact to our stay. Beds were little too soft to my taste, but not big complaints. Our rooms did not have any view from window, just wall and roof, but this was not an issue.
We booked our stay with breakfast, which was good. Staff was very friendly and helpful. The location of the hotel was good, walking distance to 3 underground stations. Quiet rooms, and the rooms were very clean.
Stayed in April 2024
Reviewed: April 12, 2024
Michelle
United KingdomJust felt breakfast ended a bit early, but it’s not a big deal
The hotel was clean, comfortable, and everyone was super friendly and helpful.
Stayed in April 2024
Reviewed: April 12, 2024
Anne
United KingdomVery warm at night
Convenient location to meet customers and good eateries near by
Stayed in April 2024
Reviewed: April 12, 2024
Julie
United KingdomThe bedroom was a little tired and basic for the price. But was clean and comfortable.
The public area were really nice and a pleasure to be in. The reception and breakfast staff are very helpful and friendly. Very close to Great Portland Street tube.
Stayed in April 2024
Reviewed: April 11, 2024
Lior
IsraelNo electrical outlet near the bed
Great location Staff are very nice Good breakfast
Stayed in April 2024
Reviewed: April 11, 2024
Jannette
United KingdomNothing
Clean and accessible
Stayed in April 2024
Reviewed: April 10, 2024
Amir
CanadaWifi was poor and shower did provide hot water.
Location was perfect. Room was clean.
Stayed in April 2024
Reviewed: April 10, 2024
Samantha
BarbadosThe rooms could be bigger.
The location is perfect. A short walk to Regents Park and Camden and Kings Cross along the canal. Loads of very good restaurants in walking distance. Oxford Street also on the door step. The breakfast is fantastic with a varied choice to suit everyone, from the full English breakfast to omelets and porridge prepared however you like it. The hotel staff are particularly welcoming and friendly.
Stayed in March 2024
Reviewed: April 8, 2024
Yael
IsraelExcellent breakfast. Fresh and tasty food.
Stayed in April 2024
Reviewed: April 8, 2024
Jackie
United KingdomCorridors to rooms could do with some TLC, carpet looking very worn.
Breakfast and lunch were excellent. The staff were so friendly and helpful.
Stayed in April 2024
Reviewed: April 7, 2024
Craig
United KingdomRoom service was terrible. No menus just a stupid cheap QR code hidden away. Then you can’t get items on the QR menu because the hotel doesn’t have the facilities to make it. Breakfast was not great.
Great staff. Couldn’t be more friendly and helpful
Stayed in April 2024
Reviewed: April 5, 2024
David
United KingdomSmall room and bathroom. Bath towels smelled of cooking fat
Nice exception area, central location
Stayed in April 2024
Reviewed: April 5, 2024
Daniel
SwedenOne or two staff members seemed a bit out of place and had to be corrected by other staff members. Nothing major though...
I was particularly happy with the lounge area on the second floor. So relaxing and comfortable. Breakfast was good. Staff was generally helpful and polite. Rooms were pretty decent by London standards.
Stayed in April 2024
Tesero, Italy
Villaviciosa, Spain
Siorac-en-Périgord, France
Nanjing, China
Hoge-Hexel, Netherlands
Zalakaros, Hungary
Placencia, Belize
Heidelberg, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content