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Prestwood Rd, Salford, Manchester, M50 2EQ, United Kingdom
19 August 2015
눉After checking- in on arrival, on 13th Aug. 2015 in the evening the receptionist put 2 club chocolate bars on the desk and said to me this is for being a club member.WHAT An insult to a 70 yr. Old spending 0ver £100/ a night and more. I felt like I was being treated like a 7 yr. Old child and was being rewarded for returning. Such a big organisation could afford to put something more appropriate in the room if you think the returning guest deserves something. Don't give anything so demeaning. Reward the customer with extra points. No shampoo, conditioner or shower cap in the bathroom. The guest has to ask for these basic necessities. I have never been treated in this manner by any hotel on my travels anywhere in the world. I hope the md is made aware of these very stupid cutbacks. The coffee making service in the room was very poor. No milk, sugar or tea was replenished after the last guest left. Staff training comes into question here.
눇The location, cleanliness,breakfast service and staff, restaurant service and staff.
19 August 2015
눉toilet kept trickling
눇Comfortable and clean
18 August 2015
눉Plates were cold at breakfast.
눇Extremely helpful receptionist. Friendly bar staff.
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